WE’VE PUT THE PATIENT BACK AT THE CENTER OF HEALTHCARE.
Global Rescue TotalCareSM is a revolutionary way for our members to rapidly and affordably access world-class healthcare, anywhere in the world – even from home. Teams of paramedics, nurses and board-certified physicians from Elite Medical Group, the Johns Hopkins Emergency Medicine Division of Special Operations and Partners Healthcare are standing by 24/7 to provide virtual diagnosis and treatment recommendations, including real-time video consultations, prescriptions and referrals to over 200 worldwide centers of excellence. TotalCare membership includes all of Global Rescue's industry leading travel services.
TOTALCARESM URGENT CARE CONSULTATIONS
TOTALCARESM URGENT CARE CONSULTATIONS
TotalCare Urgent Consultations provide revolutionary access to clinicians 24/7. You no longer have to wait weeks to see your doctor or spend hours at expensive and unnecessary emergency department visits. Simply use our custom app to contact us for a real-time video consultation or pick up the phone and call us. Urgent consultations cost $45 and or are included in some Global Rescue memberships. Our experts are standing by to help diagnose and treat a wide variety of common ailments, including:
TOTALCARESM SPECIALTY CONSULTATIONS
TOTALCARESM SPECIALTY CONSULTATIONS
When a serious diagnosis is received, it is critical to know that it is accurate and that the treatment plan is the best available. Through our exclusive relationships with Elite Medical Group, the Johns Hopkins Emergency Medicine Division of Special Operations and Partners Healthcare, we provide access to some of the world’s finest physicians in 18 clinical subspecialties. It is like having your own virtual medical center of excellence - open 24/7, seven days a week. Specialty consults start at $150 for our members and include:
GLOBAL RESCUE - ARE YOU A MEMBER?
Since 2004, we have performed more than 15,000 operations for travelers just like you. In an increasingly uncertain world, you can rely on Global Rescue.
KEITH YOUNG – GLOBAL SECURITY SPECIALIST
Keith Young spent 30 years in law enforcement, including 23 in the Secret Service, before becoming a Director of Global Security in the private sector. He knows how to keep an organization and its employees safe.
“A company like Global Rescue, who has the professionalism, who has the communications system, who has the intelligence system, and who ultimately has the response capabilities that are needed, that’s what [corporations] are looking for.”
MIDDLEBURY COLLEGE – EGYPT
A group of Middlebury College students was traveling in Egypt when what became known as the Arab Spring suddenly exploded all around them. The school’s insurance provider said the students were safely on the way home. They weren’t.
“After debating a bit what to do, we said, ‘it looks like our evacuation provider isn’t doing what they were supposed to. Let’s go with Global Rescue.’”
CHRIST MERTZ LUTHERAN CHURCH – HAITI
Rev. Cheryl Meinschein and a group of volunteers from a Pennsylvania church arrived in Haiti on Saturday. On Tuesday, a devastating earthquake struck the island nation, crippling infrastructure and leaving the group stranded.
“The important question was: Are we going to be able to get home? How are we going to be able to get home?”
-Rev. Cheryl Meinschein
LANZETTA FAMILY – FRANCE
The Lanzettas were enjoying a holiday abroad when 3-year-old Cate started suffering repeated grand mal seizures. The family needed to get Cate home to the U.S., fast, for the care she needed.
“One of the biggest fears was, we’re not at home … we’re at a beach resort in the southwest of France, and we don’t know anybody. What do we do now?”
ALLAN LOKOS – BURMA
A plane crashes to the ground in Burma, engulfed in flames. Allan Lokos and Suzanna Weiss survived the impact, but that was only the beginning of their ordeal.
“I was standing in fire. Not close to it, but in it.”
GAVIN HEALE – SOUTH AFRICA
Gavin had taken aim with his bow for target practice thousands of times. When his arrow splintered and the back half impaled his hand, he knew this time was going to be very different.
“On release, the arrow exploded.”
COOPER KOCH – NEW YORK CITY
A rash can be a minor annoyance, but when your livelihood depends on your skin being in good condition, a rash becomes a much bigger problem.
“I called the dermatologist and made an appointment. The next day, I go there, and nobody’s there. They made a mistake, and nobody’s there to help me.”
Baseball Hall of Famer, avid outdoorsman and world traveler Wade Boggs relies on Global Rescue for peace of mind.
"You don’t play with your life. Things can happen in the blink of an eye. That’s when you call Global Rescue. In my opinion, you cannot afford not to get Global Rescue."
-Wade Boggs, Baseball Hall of Famer and Global Rescue member
JULIAN P. TORRES
“It is with great humility that I would like to express my gratitude for your support to our Wounded Veteran Community and my mission to crucify my own limitations. To be a beacon of hope for humanity and to put the definition in physical form that we truly do control our circumstances. And together we achieved greatness by standing on the Roof Top of Africa Veterans Day 2015! I will never forget how you helped me and the cause.”
Endeavor to persevere,
-Julian P. Torres USMC SGT RET
ANGIE HEISTER – ZIMBABWE
Angie and her husband were taking a walk after dinner while on safari when they heard an animal noise coming from the bush. It was a Cape buffalo, one of the world’s most dangerous animals, and it was about to charge Angie.
“It gored me in my flank and threw me. This whole thing happened in four seconds.”
DANIEL CORE – ZIMBABWE
A small animal veterinarian, Dr. Daniel Core is no stranger to wildlife. But when an ornery giraffe closed in on him and his wife while they walked through the bush on safari, there was nothing he could do to stop an attack.
“I go, ‘oh my God, he is going to kill Laura or me, and there is not a darn thing I can do about it.’”
LINDA HANKS – TEXAS
Linda Hanks woke up one morning with an unexplained wound. The next morning, the wound was worse. The next morning, she knew she was in trouble. She had been bitten by a potentially lethal spider.
“The next day, I woke up, and it had turned into a huge, gaping, black sore.”
JIM & EDDIE GILDEA – NEW ZEALAND
A competitive freestyle skier, Eddie Gildea was training in New Zealand when he crashed during a run. He had a catastrophic knee injury, and he was thousands of miles from home.
“It wasn’t an unusual accident. It happens all the time in skiing. Just not usually when you’re 12,000 miles away.”
SCOTT GARRETT – NAMIBIA
A simple but nagging cough turned into something much more serious for Scott Garrett while he traveled to Africa. When he started coughing up blood, he knew he was in real trouble.
“A few more days, and I might not have made it through. It was just a rapid progression of everything starting to shut down.”
JAMIE CRANE-MAUZY – CANADA
A professional slopestyle skier, Jamie Crane-Mauzy was competing in Whistler, B.C., when she crashed to the ground on a jump. Her brain rattled against her skull as it whipped onto the snow, she began to convulse, and she fell into a coma.
“I said, ‘well, is my daughter still alive?’ And his response was, ‘yes – for the moment.’”
KATE STARRETT – AUSTRIA
While living in Vienna with her two young sons, Kate Starrett suffered a violent allergic reaction. She couldn’t breathe, and she couldn’t find anyone who could help.
“I had a full-body rash. Unbeknownst to me, I was basically going into anaphylactic shock.”
JON TURK - CANADIAN ARCTIC
Jon Turk is no rookie outdoorsman, having been named an Adventurer of the Year by Outside Magazine. But after a 100-day, 1,485-mile journey in northern Canada, he began to suffer kidney failure. Global Rescue and physicians at Johns Hopkins determined he needed dialysis – immediately. Global Rescue deployed an aircraft and critical care transport team to bring him out of the Arctic to a medical facility for the life-saving care he needed, and then home to Montana.
"I recommend [Global Rescue's] services to anyone who strays far from home.”
-Jon Turk, Global Rescue Member
SANDY & JOHN SEARLES - ETHIOPIA
John and Sandy Searles were on safari in Ethiopia when John suffered a stroke. One satellite phone call later, and Global Rescue had dispatched a critical care transport team to help bring John to a hospital in Addis Ababa, and stay with him while a neurosurgeon worked to save his life. Once he was stabilized, Global Rescue escorted him home to the U.S.
"Without Global Rescue, I don't know how I would have my husband with me today. If you are going to do this kind of travel at our age, it pays to take that extra step and think about getting rescued if need be."
-Sandy Searles, Global Rescue Member
STEVEN HUSKEY – CANADA
A September 2014 hunting trip in the Canadian Rockies suddenly went very wrong for Steven Huskey when he lost his footing during a snowy descent and slipped down a mountain, tumbling over a cliff. His guide reached out to Global Rescue, and we performed a field rescue and evacuation by helicopter. While Mr. Huskey was treated at a hospital, Global Rescue coordinated with his family, medical personnel, trip outfitter and the Royal Canadian Mounted Police to perform his evacuation.
"If you are a back country adventurer, your Global Rescue membership should be at the very top of your packing list."
-Steven Huskey, Global Rescue Member
DR. MICHELE DONSKY - TANZANIA
Of all the places to experience shortness of breath and tightness in your chest, at 13,000 feet on a climb up Mount Kilimanjaro is one of the worst. Dr. Michele Donsky needed help immediately, and her guide called Global Rescue for a helicopter evacuation. Her condition improved at a lower altitude, and Global Rescue stayed in contact the whole way as she traveled home.
"I cannot praise you enough...I would be dead if you had not come to rescue me."
-Dr. Michele Donsky, Global Rescue Member
DR. MARTIN KOSICH – SWITZERLAND
An awkward fall in the middle of a long ski run down a Swiss mountain caused traumatic injuries for Dr. Martin Kosich, a veteran skier. It would have taken two hours for someone to ski down and get help, but Global Rescue was able to get a helicopter to him in a matter of minutes, bringing him to a nearby hospital to be stabilized before taking him to his home hospital of choice in the United States.
“There are no words to express the angst that was taken off my mind and body by Global Rescue. [Their] performance was terrific. I can't say enough about it. Without Global Rescue, I wouldn't be here today."
-Dr. Martin Kosich, Global Rescue Member
JOHN BATES - CHRISTMAS ISLAND
A much-anticipated fishing trip to Kiritimati, in the middle of the Pacific Ocean, went very wrong for John Bates when he became severely ill. Despite the communication challenges, Global Rescue evacuated him via private medically equipped aircraft from the remote location and brought him directly to a Hawaiian hospital for the treatment he so desperately needed.
"I'm here and I've got all of my limbs, I'm glad I had Global Rescue. Having seen what they do, I'm a believer."
-John Bates, Global Rescue Member
JOHN ALL - NEPAL
Climate scientist Dr. John All was doing research in the Himalayas when he fell 70 feet into a crevasse. A member of the American Alpine Club, Dr. All was able to crawl out and to his tent, but he had sustained very serious injuries. He sent an SOS satellite message to call Global Rescue, and we performed a successful field rescue via rotary-wing aircraft and brought him to safety from an altitude of 19,700 feet.
"Please call Global Rescue. Broken arm, ribs, internal bleeding. Fell 70ft crevasse. Climbed out. Himlung camp 2. Please hurry."
-John All, Global Rescue Member
NICO MONFORTE - ITALY
U.S. Ski Team racer Nico Monforte was preparing for a skicross event at the Junior World Championships in Valemalenco, Italy, when he suffered a fall, breaking his leg and injuring his shoulder. Global Rescue brought him to a more suitable facility for his surgery and care, and also transported him back to his home hospital of choice in the United States.
"I would highly recommend Global Rescue to any of my friends and family, or to anyone who is traveling. The services I received from Global Rescue helped get me the care I needed to make a full recovery."
-Nico Monforte, 2014 Junior Worlds Skicross Team Member
STEVE HOUSE - CANADA
An 80-foot fall brought veteran alpinist Steve House crashing to the ground while climbing Mount Temple in Banff National Park. A Canadian medevac team brought him down from the mountain and Global Rescue deployed a critical care transport team and brought him to the hospital. He had suffered multiple fractures and a collapsed lung, but Global Rescue was able to evacuate him to his home hospital in Oregon via medical transport jet.
"Global Rescue not only got me home as efficiently as possible, they repeatedly made the best decisions for me as a patient. For that I am forever grateful."
-Steve House, Global Rescue Member
Travel Memberships - include medical evacuation, security extraction, travel intelligence and other benefits designed to assist and protect you when you are away from home.
TotalCareSM Memberships - include all of the benefits of our Travel Memberships, in addition to providing access to world-class virtual healthcare, prescriptions, labs, imaging and video consultations whether you’re at home or traveling.
Travel Services Membership
Medical Evacuation to home hospital of choice
24/7 Medical Advisory Services with teams supported by Johns Hopkins Medicine
Destination Reports and Real-time Event Alerts
The MyGlobalRescue Mobile App
Extended TotalCare and Travel Services Membership plans are also available for individuals 75 and older.
*Specialty Consults start at just $150/consult.
Signature Travel Insurance
Global Rescue and IMG have created one of the industry’s most complete travel insurance products, integrating Global Rescue’s advisory and evacuation services with the financial protection of a comprehensive travel insurance program. Available exclusively to Global Rescue members, Signature Travel Insurance guarantees that a trip is covered no matter what happens.
Travel Insurance can be added to your membership purchase during checkout. Current members can purchase travel insurance by logging into their Global Rescue Account.
EMERGENCY MEDICINE DIVISION OF SPECIAL OPERATIONS
EMERGENCY MEDICINE DIVISION OF SPECIAL OPERATIONS
Since our founding in 2004, we have maintained a long-standing collaboration with the Johns Hopkins Emergency Medicine Division of Special Operations. This special relationship provides:
- A network of physicians and specialists for consultation services on health-related issues involving high-acuity, remote and/or logistically complex medical cases.
- Specialty and subspecialty (nonemergency medicine) clinical second opinions within Johns Hopkins Medicine.
- Medical training programs in tactical and operational medicine.
FREQUENTLY ASKED QUESTIONS
When you call Member Services to request a TotalCare medical consultation, you will be connected with a paramedic or nurse who will collect information on the reason for your call, your medical history, current medications, and if available, basic vital signs. If a doctor is needed, a physician will join the virtual visit or a follow-up virtual appointment will be scheduled, based on your needs. All of the medical care teams are led by Board-certified physicians and clinicians at Elite Medical Group, the Johns Hopkins Emergency Medicine Division of Special Operations, and Partners Healthcare. Depending on your condition, you may be referred to a local facility for treatment.
No. TotalCare is designed to complement your relationship with your existing primary care physician and is not intended to be a means of establishing an exclusive relationship with a TotalCare provider. TotalCare services are provided by world-class medical care teams led by Board-certified physicians and clinicians at Elite Medical Group, the Johns Hopkins Emergency Medicine Division of Special Operations, and Partners Healthcare.
The TotalCare service is designed to handle non-emergency medical issues. If you are having a medical emergency that requires immediate assistance, you should call your local emergency dispatcher (in the US, dial 911) that will immediately connect you to the police/sheriff, fire department, or an ambulance.
Yes. If during your TotalCare medical consultation, the treating physician recommends that a prescription is needed, he or she can order a prescription for non-narcotic drugs. The prescription will be submitted electronically or by phone to a pharmacy of your choice, or if you are travelling, to one near you.
Yes. TotalCare health information and medical consultation services are available to members who have selected and paid for a TotalCare membership or the TotalCare upgrade, whether or not they are travelling, anywhere in the world.
TotalCare medical consultations are a medical expense that may be reimbursable or paid using funds from a Flexible Spending Account (FSA) or Health Savings Account (HSA). After the conclusion of your medical consultation, you will be emailed a link to secure patient portal (Praxis), where you can download a summary of your consult and a receipt from the provider. For more information on what may be reimbursable, contact your account administrator.
Yes. TotalCare membership includes all of Global Rescue's industry leading travel services, including field rescue, medical evacuation, destination reports and alerts, and travel assistance.
TRANSPORT RULES & EXCLUSIONS
Since our teams may risk their own lives to rescue our members, we empower them to make in-the-field decisions regarding how to best perform a rescue. Ultimate discretion regarding the means and viability of rescues and evacuations resides with these Global Rescue teams.
- Field Rescue services provide transport to the nearest facility if the member’s condition is likely to cause serious permanent injury or death if they are unable to get to a hospital
- Evacuation to home country hospital of choice for members hospitalized or in need of hospitalization more than 100 miles from home
- Country where patient is hospitalized must be able to safely accommodate Global Rescue aircraft, ground or sea transport
- If the member is able to safely fly commercially with or without a medical escort, Global Rescue will make necessary arrangements for this alternative
- All services must be arranged and provided by Global Rescue
- Individual members are limited to two (2) transports per year
- Family membership transports are limited to (1) transport each for a common accident or two (2) transports in aggregate
- Members who become ill on cruise ships must disembark at an accessible medical facility or port
- Members with certain infectious diseases
- Women beyond their second trimester of pregnancy
- Psychiatric maladies
- Members traveling expressly for medical purposes
- Intentional self-inflicted injuries
- Members engaged in armed conflict
- Conditions relating to intentional overdoses of a controlled substance
- Conditions relating to ingesting a banned substance
- Conditions relating to previously diagnosed organ transplant or infectious disease