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Health Services

your healthcare. in your hands.

TotalCareSM brings the doctor’s office to your living room. It is a revolutionary way for our members to manage their healthcare and provides access to teams of paramedics, nurses and board-certified physicians from Elite Medical Group, the Johns Hopkins Emergency Medicine Division of Special Operations, and Partners HealthCare. These clinicians are available 24/7 to provide video consultation, diagnosis, treatment recommendations, prescriptions and referrals to more than 200 worldwide centers of excellence.

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Membership Options

TOTALCARESM Memberships

All of the benefits of our Travel Memberships, plus access to world-class virtual healthcare, prescriptions, labs, imaging and video consultations at home or when you’re traveling

Travel Memberships

Medical evacuation, security extraction, travel intelligence and other benefits designed to assist and protect you when you are away from home.

Field Rescue

  • Medical Evacuation to home hospital of choice
  • Security Extractions (available with security membership upgrade)
  • 24/7 Medical Advisory Services with teams supported by Johns Hopkins Medicine
  • Destination Reports and Real-time Event Alerts
  • Travel Services
  • The My Global Rescue Mobile AppSM

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Extended Plans:

Extended TotalCare and Travel Services Membership plans are also available for individuals 75 and older.
Download Extended Plan Application Form

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Testimonials

Urgent Care Consultations

TotalCare Urgent Consultations provide access to clinicians 24/7. Simply use our custom app to contact us for real-time video consultations or call us. Urgent consultations cost $45 and are included in some Global Rescue memberships. Medical experts are standing by to help diagnose and treat a wide variety of common ailments, including:

  • Allergy symptoms
  • Bronchitis and coughs
  • Earaches and infections
  • Flu-like symptoms
  • Gout
  • Headaches
  • Indigestion & heartburn
  • Mononucleosis
  • Mouth and oral conditions
  • Nausea, Vomiting and Diarrhea
  • Pinkeye and styes
  • Sinus infections and congestion
  • Sore and strep throats
  • Upper respiratory infections
  • Urinary tract and bladder infections
  • Yeast infections
  • And more
 
Specialty Consultations

When you get a serious diagnosis, you need to know that it is accurate and that your treatment plan is the best available. Through our exclusive relationships with Elite Medical Group, the Johns Hopkins Emergency Medicine Division of Special Operations and Partners HealthCare, we provide access to some of the world’s finest physicians in 18 clinical subspecialties. Specialty consults start at $150 for our members and include:

  • Orthopedics / Sports Medicine
  • Ear, Nose, & Throat (ENT)
  • Gastroenterology (GI)
  • Chronic Conditions
  • Pediatrics
  • Gynecology / Women’s Health
  • Dermatology
  • Dentistry
  • Ophthalmology
  • Psychiatry
  • Infectious Disease
  • Genitourinary (GU)
  • Surgery
  • Neurology/Neurosurgery
  • Cardiology
  • Pulmonary
  • Plastic Surgery
  • Endocrine
  • Hematology/Oncology

 

Johns Hopkins

Department of Emergency Medicine Division of Special Operations

Since our founding in 2004, we have maintained a long-standing collaboration with the Johns Hopkins Emergency Medicine Division of Special Operations. This relationship provides our members:

  • A network of physicians and specialists for consultation services on health-related issues involving high-acuity, remote and/or logistically complex medical cases.
  • Specialty and subspecialty (nonemergency medicine) clinical second opinions within Johns Hopkins Medicine.
  • Medical training programs in tactical and operational medicine.
FAQS

If I'm traveling, will Global Rescue fly me home on a private plane if I get sick?

If you require hospitalization and wish to go home, Global Rescue will transport you there by the medically indicated form of transport. Global Rescue will determine the mode of transport, taking into account member safety, treatment and comfort concerns.

Will Global Rescue reimburse me for medical expenses or the cost of my vacation?

Global Rescue is not an insurance company and thus cannot reimburse members for either the cost of treatment arranged by the member or the member's trip costs. Members who have purchased Global Rescue Signature Travel Insurance will be covered for their medical expenses up to $100,000.

If I have signed up for Security Services, will Global Rescue evacuate me from an active war zone?

If the situation in a country deteriorates to the point where an official declaration is made or it is clear that the member will suffer imminent grievous bodily harm, Global Rescue will deploy and rescue the member, bringing them to the nearest safe location prior to evacuating them back to their home country.

Do I have to be an American citizen to join Global Rescue?

Global Rescue membership is available to anyone, regardless of their country of citizenship. Global Rescue will transport and evacuate our members to their choice of hospital in their home country. All prices quoted for memberships are listed in U.S. dollars (USD).

If I'm hospitalized and want to be transported to Johns Hopkins Medicine to receive treatment, will Global Rescue transfer me to a Johns Hopkins Medicine facility?

Global Rescue will transport our members to the domestic hospital of their choice, whether they choose Johns Hopkins Medicine or another healthcare facility. Global Rescue cannot guarantee that there will be space available to admit the member, however. We will do our best to accommodate our member's preferences and work with the receiving hospital to both gain admittance for our member and manage all of the logistics of the transfer.

Can Global Rescue send and receive data files, faxes, packages, etc?

Global Rescue is equipped to both send and receive information to and from our members in a variety of forms. Our operations centers are equipped with state-of-the-art systems and sufficient bandwidth to send, receive and work with data intensive transmissions. Additionally, Global Rescue has relationships with worldwide couriers who can often provide physical delivery of critical documents and test results on a more rapid and geographically diverse basis than commercially available means. Shipping charges not related to a transfer or performed for our members' convenience will be the responsibility of the member. All transmissions regarding cases that result in a transfer are included in the price of membership.

 

When can i activate the Field Rescue service?

Global Rescue provides Field Rescue services to members anytime they become injured or ill in a location where serious permanent injury or death could result. For example, Global Rescue regularly provides Field Rescue services to members in the backcountry suffering from altitude sickness and orthopedic injuries, including sprains and broken bones. Please refer to our Member Services Agreement for more detail.

Transport Rules & Exclusions

TRANSPORT RULES

  • Field Rescue services provide transport to the nearest facility if the member’s condition is likely to cause serious permanent injury or death if they are unable to get to a hospital
  • Evacuation to home hospital of choice for members hospitalized or in need of hospitalization more than 75 miles from home
  • Country where patient is hospitalized must be able to safely accommodate Global Rescue aircraft, ground or sea transport
  • If the member is able to safely fly commercially with or without a medical escort, Global Rescue will make necessary arrangements for this alternative
  • All services must be arranged and provided by Global Rescue
  • Individual members are limited to two (2) transports per year
  • Family membership transports are limited to (1) transport each for a common accident or two (2) transports in aggregate
  • Members who become ill on cruise ships must disembark at an accessible medical facility or port

Transport Exclusions

  • Members with certain infectious diseases
  • Women beyond their second trimester of pregnancy
  • Psychiatric maladies
  • Members traveling expressly for medical purposes
  • Intentional self-inflicted injuries
  • Members engaged in armed conflict
  • Conditions relating to intentional overdoses of a controlled substance
  • Conditions relating to ingesting a banned substance
  • Conditions relating to previously diagnosed organ transplant or infectious disease

 

For more information, please see our Member Services Agreement