Instructions for Setting User Permissions in the Partner Portal

What are user permissions and how do I use them?

As FULL ACCESS user to the partner portal, you can manage adding new points of contact (POC), also known as users, and setting their permissions based on role or what information you want accessible to them.



1. Log in to the Partner Portal


2. Select POC MANAGEMENT from the left-hand menu, then +ADD NEW POC from upper right-side of screen. Complete fields under ADD NEW POC.




3. Under PERMISSIONS select the level of access you want the user to have:

  • NO ACCESS means you will list a user in the system who will be visible to other users, but will not be able to access any information in the portal. You can change their permissions at any time.
  • LIMITED ACCESS allows you to select specifically which area/s you want the user to have access to.
  • FULL ACCESS allows user to have access to all areas in the portal.


4. If you select LIMITED ACCESS only, the user will not be able to view the following: email and phone number of your Global Rescue members within Memberships, Commissions, POC Management or Resources. Your user will be able to view RP Code List, Memberships (has ability to purchase client memberships, but not renew), TI Quotes, Destination Reports and Contact Us.


5. Under LIMITED ACCESS, if you want a user to have access to specific area/s, you must check those areas to turn on access–

  • View Contact Information (of your clients who are Global Rescue members)
  • Has Access to Commissions Information
  • Access to POC Management
  • Access to Marketing Materials (Resources in portal)


6. Once you have selected PERMISSIONS for POC, hit the SAVE button.



Contact Us

Email partnerteam@globalrescue.com or call +1 (617) 459-4200 with any questions or for additional information.