Categories:
Press ReleaseJuly 16, 2020
LEBANON, NH, July 16, 2020 – Global Rescue, the world’s leading provider of medical, security, evacuation and travel risk management services, hosted a highly anticipated webinar “Restarting Your Operation: Legal Liability and Duty of Care For Tour Operators During the Pandemic.” The exclusive webinar was open to thousands of travel tour operators, travel industry businesses and travelers.
“Whether you’re a tour operator, traveler or government, the pandemic is forcing everyone to learn how to mitigate risk to restart their operations” said Global Rescue CEO Dan Richards. “The challenges we are confronting are unique and the insights from our featured speakers are invaluable as we all work to further understand the new travel risk management landscape,” he said.
Former President of Geographic Expeditions and Yosemite Park Ranger Jim Sano moderated the webinar and said a successful return to domestic and international travel will require four essentials from travel tour operators.
“Tour operators should consider having COVID-19 waivers. They should scrupulously maintain established practices to avoid disease spread. They need to enhance emergency response abilities. And it’s ideal to team up with an emergency travel risk medical provider to handle the responsibilities of medical emergencies,” he said.
The webinar focused on three core topics:
- Insurance – Approaching client risk and adhering to relevant guidelines
- Legal liability – Balancing common-sense precautions while protecting yourself from safety guarantees
- Medical and operations – Understanding critical resources for response and mitigation
Liability specialist for tour operators, Ken Whitman, is a senior program manager at AON, the world’s largest insurance broker. He said tour operators need to be careful during the pandemic not to take on or assume additional responsibilities or obligations that result in them assuming legal liability for things for which they are normally not responsible. “It’s better practice for them to put these obligations on the vendors that are providing the services, and to confirm they are fulfilling those obligations through proper vetting,” he said.
Jeff Ment, an attorney with expertise in travel related issues including legal liability and duty of care, said COVID-19 is a known danger and tour operators are moving quickly to prepare for that unparalleled liability exposure. “Waivers are a must, if you don’t have one already. If you do already have one, then having a COVID-19 specific waiver may not be necessary,” he said.
Ment added that the pandemic is adding more awareness steps to the travel process. “Tour operators need to know what their customers may be asked as the trip is happening. You need to know in advance if they’re going to be asked to sign something. You can’t hand something to travelers at the last second and expect them to legally be obligated to sign it,” he said.
Global Rescue’s Vice President of Operations, Scott Hume, said that as travel opens up internationally people must assess the medical capabilities and transportation infrastructure to get you to healthcare facilities at your destination in case you fall ill. “Just as important is who bears the cost should you get sick and stuck on the other side of a border with an illness and without the medical facilities or infrastructure to treat you,” he said.
Global Rescue’s Medical Director Dr. Claudia Zegans said tour operators need to follow established guidelines and steer clear of taking on responsibilities suited for medical experts. “Tour operators must rigorously adhere to basic guidelines like washing down high-touch surfaces and creating situations enabling physical distancing but they should not stray into the medical lane of conducting tests. They should leave that to others,” Zegans said. “When someone gets sick or injured, things go wrong quickly — unless tour operators partner with a travel risk and crisis management company so medical emergencies are handled by trained healthcare professionals,” she added.
A recording of the webinar is available upon request. To arrange an interview please contact Bill McIntyre at bmcintyre@globalrescue.com or 202.560.1195 (phone/text).
About Global Rescue
Global Rescue is the world’s leading provider of medical, security, evacuation and travel risk management services. Founded in 2004, Global Rescue has exclusive relationships with the Johns Hopkins Emergency Medicine Division of Special Operations and Elite Medical Group. Global Rescue provides best-in-class services that identify, monitor and respond to client medical and security crises.
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Health & SafetyPlaces & PartnersJuly 15, 2020
Will we ever have a new normal? That’s a question many travelers are asking.
The stock market is gradually climbing back. The percentage of travelers passing through U.S. airports doubled from April to May and doubled again from May to June compared to the same period last year. Will it continue?
“Travel will bounce back because travel has become a way of life,” said David Barrett, CEO and founder at Expensify, the world’s most widely-used expense and travel management platform.
“Right now, everyone is cautious but hopeful that things will get better. We’re seeing domestic travel slowly opening up and people feeling comfortable taking those trips, and naturally, they’ll start looking for an opening to travel internationally again,” he said.
“Popular destinations, like Venice for example, normally tend to be super crowded. When places start to reopen, they’ll think, ‘Hmm, Venice is empty. Venice has never been empty before… it probably won’t be empty for a long time. I should go now before the crowds get there!’ People will make the calculations for themselves, but I would not be surprised to see Venice crowded again within a month of places reopening,” he said.
Barrett has unique, data-driven insight from his business that affords him a compelling perspective. While many news outlets are telling stories about record virus outbreaks in some states and localities, the data from Expensify is revealing something else about coronavirus pandemic-era travel.
“Domestic travel is re-emerging, gradually and steadily,” he said, adding, “No one is flying internationally now, especially out of the States. But domestic travel tells a more promising story. Our data is showing that domestic travel is 30% back to where we were. It’s not jumping back, rather it’s gradually marching up.”
The Coronavirus Impact on Business Travel
Barrett said travel-related expenses dropped off precipitously in March and April before bouncing back. “We ran aground in May when we saw business travel hit an all-time low. Since then, it has been a steady, linear climb up once some places started reopening,” he said.
The dips and increases across expense categories like airfare, lodging and automobile rentals changed in parallel. The only definite shift revealed through mileage expenses was toward increased driving as a mode of transportation.
Barrett says the coronavirus outbreak didn’t impact small, medium, or large businesses any differently.
“The need for business travel is based more on company type rather than company size. The pandemic doesn’t seem to be changing the behavior of small businesses any differently than large businesses,” he said.
The main shift, as many workers already know, has been from working in offices to remote working, relying on teleconferencing for meetings, scrums, and even conferences. But Barrett predicts, the pandemic will leave a lingering suspicion of physical contact, even after travel becomes safe.
“This will call into question the need to visit clients on-site or attend a conference,” he said, adding that risk managers and business leaders face a new question that has to be asked today and in the foreseeable future.
“How concerned are people about the health consequences of on-site, in-person gatherings? This is a question I don’t think anyone has really had to ask before,” he said.
The pandemic has pushed people to re-evaluate risk and business travel coronavirus concerns. It doesn’t matter if you’re a parent looking to travel for a long-awaited vacation or a corporate risk manager looking for boundaries on the determinants to invite employees back to the office, send them off for business-related domestic trips and — at some point — international trips, too.
Similarly, travelers within America’s borders are rapidly discovering that getting sick or injured during a trip is bad enough. A Global Rescue member recently traveled with his family 110 miles from his New York City home. Soon after, he requested help to identify local urgent care centers where he and his family could be tested for virus antibodies and infection.
The Global Rescue medical operations team investigated the area, vetted multiple resources, and provided the member with the needed information. But having to manage all the different resources, phone numbers, and contacts is an added hassle that travel protection services can take off your shoulders. Barrett highlighted this as the driving force behind Expensify’s decision to partner with Global Rescue.
Each year, Barrett and his team travel overseas to work for a month in locations like Portugal, Cambodia, Thailand, and Italy as a way to bring employees together. These trips also help advance the team’s understanding of what an international traveler’s experience is like, including in remote places.
“One of the things we found in looking for a consistent, high-quality travel experience is dealing with medical care. It doesn’t seem like a big deal but if you don’t know the language, the hospital system, or what the medicine is, then it becomes a really stressful and distracting experience,” he said.
“We think that medical care is one of the base functions of travel and Global Rescue is the most consistent global experience for providing access to medical care both internationally and domestically,” he said.
So, what does the new normal look like?
“I think we’re going to forget all of this super-fast. Once people see travel opportunities they’ll leap back in,” Barrett said. “However, planning for unexpected medical needs while traveling should always be factored into business and personal travel.”
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TravelJuly 14, 2020
Have you ever flown across the United States for $99?
You can right now. One unexpected impact of the coronavirus is the increase in cheap flights.
Airlines, hotels and online travel retailers are pulling out all the stops to fill airplanes. Priceline is currently offering July travelers a three-night hotel stay and round trip-flight from Boston to Miami for $219. In October, you can fly from Chicago to Los Angeles on United Air for $74 round trip.
“Reducing fares is the fastest way for airlines to entice customers to book,” said Adam Aronson, co-founder of travelhelix, a Global Rescue Safe Travel partner. “They need to capitalize on any opportunity they have to turn things around after a historically disastrous first half.”
With prices this low, airline ticket deals might seem hard to resist and have you wondering if you should you take advantage.
Know Your Travel Strengths
If you’re a frequent traveler and able to roll with the punches as airlines find their footing during the pandemic, yes, you should take advantage of the current deals — many of which are available for 2021 travel.
“Taking advantage of low fares depends very much on your risk appetite — both financially and with regard to health and safety,” Aronson said. “A flash deal on summer flights may be tempting and if you’re comfortable with the idea of flying in the next 1-2 months, then maybe a low-cost flight is worth considering.”
Although the price may be a steal, be prepared to pack some extra patience. Travel will be more inconvenient, with less choice, fewer routes, limited nonstop options and longer lines. Frequent travelers, used to the changes in air travel, may be able to build extra time into their schedule to compensate. A family of six headed out on a much-needed vacation may not have the time or experience to cope with a cancelled or re-routed flight.
In addition to low fares, you might find offers like a free checked bag and seat upgrades as well as improved loyalty programs, but don’t be distracted by these enticing perks. Before purchasing, familiarize yourself with both the airline’s change and cancellation policy, as well as any terms and conditions that may be specific to the deal.
Aronson notes that April and May brought “shockingly low fares and screaming deals,” but often the travelers who took advantage of the deals may have never boarded those flights.
“Those whose tickets were ‘involuntarily’ canceled by the airline are legally entitled to a cash refund. But for those who ‘voluntarily’ canceled their ticket, the most they can expect is a voucher for future use. Jumping on a too-good-to-pass-up deal means they’ve got cash tied up with an airline, potentially for years.”
How Do Airlines Decide Pricing?
Airlines take many factors into play before deciding the price of a flight. The coronavirus pandemic added new considerations — decommissioned planes, reduced routes, fewer flights and discontinued sales of the middle seat — all of which affect the price equation.
According to Scott’s Cheap Flights, “airfare is generally lower as a result of COVID-19, though there’s a lot of variance across routes and dates. Flights aren’t just cheap for travel in the short-term, but as far out as next winter in many cases. There’s likely a limit to how far they’ll go, though.”
Consumers can watch the marketplace and check airline prices. Here’s what will keep fares low:
- Lower oil prices mean lower fuel costs, helping airlines slash fares.
- Decommissioned planes taken out of storage and put back into service will add capacity and decrease prices.
- Boeing 737 MAX planes are set to make a comeback soon, which means airlines have more planes to fill — and help reduce fares.
What will increase the price of flights?
- Technology — such as biometric identification, broader use of CT scanners for luggage inspections and touchless check in kiosks — will raise ticket prices.
- Maintaining social distancing on planes by removing the middle seat will increase fares. The International Air Transport Association warned if governments ordered airlines to adopt physical distancing onboard aircraft, at least a third of seats would remain empty and airlines would have to raise their ticket prices by at least 50% or go bust.
- Fewer routes can drive up prices. JetBlue and Spirit SAVE suspended trips between Atlanta and Denver until September, which increased fares for that route on other airlines by 25%.
Right now, airlines are cutting prices to get passengers in seats, but it’s not a long-term solution and pricing will eventually creep back up again. One indicator is the number of Transportation Security Administration (TSA) check-ins at U.S. airports. As more people are comfortable flying — and you can watch the numbers — the more likely fare prices will normalize. In general, airlines respond quickly to the slightest uptick in consumer demand.
“The decisions airlines make now will determine their short-term public perception and their long-term staying power in the industry,” Aronson said. “And this goes well beyond ticket prices. Passengers need to feel like their personal health and safety is being prioritized over profitability. That’s the only way trust can be maintained.”
Look for Lenient Change and Cancellation Policies
What will encourage consumers to buy that cheap flight? The cancellation policy.
“Customer loyalty to airlines is often very personal. Factors like status, upgrades, waived bag fees and other perks all play a role — as do practical considerations like, ‘Do they offer frequent or nonstop service to the cities I travel to most?’” Aronson said. “But now more than ever, travelers are concerned with one thing before booking their next flight: ‘Can I make changes without incurring fees and, if I need to cancel, what happens to my investment?’”
According to the Department of Transportation, “If your flight is canceled and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation — even for non-refundable tickets.”
Airlines might offer a voucher to use for a future flight and that’s up to you if you want to take it. The Points Guy notes, “if your canceled flight was to or from the United States (on any airline) you’re actually owed a cash refund if you want one.”
Be sure to do your research before making a purchase. In recent months, every major airline has modified their change and cancellation policies.
“In the beginning, most waived changed fees, regardless of fare class. In June, certain carriers started excluding Basic Economy fares from their ‘no change fee’ policy,” Aronson said. “For travelers using points or miles to book flights, it’s important to check if the airline charges a reinstatement fee for points or miles. It’s not just ‘What’s the cancellation policy?’ so much as, ‘What’s the cancellation policy for the fare class that I’m booking and for the medium of payment that I’m using?’”
This is a huge distinction for today’s travelers.
“In this economy, there’s a big difference between a $500 airline voucher ‘to be redeemed at some point between now and the end of 2021’ and $500 cash, credited back to your bank account,” Aronson said.
How Can Global Rescue Help?
Travel restrictions and changing quarantine requirements make a travel protection service membership a necessity. A Global Rescue membership provides advisory and evacuation services, plus access to up-to-the-minute travel information.
IMG Signature Travel InsuranceSM is the perfect add-on to a Global Rescue membership, providing coverage against a variety of unexpected expenses while you’re traveling.
Even if you have travel insurance, it’s not always applicable to coronavirus cancellations. Travelers should look for a travel insurance policy with Cancel for Any Reason (CFAR) benefits, which allows you to cancel your trip for any reason not included in your base insurance plan.
Global Rescue offers IMG Signature Travel Insurance and an optional upgrade to the IMG Signature Travel Plus policy, which includes Cancel for Any Reason. Learn more about Global Rescue travel protection memberships by clicking here.
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Health & SafetySecurity & IntelligenceJuly 10, 2020
Risk managers have always been hard at work at companies large and small across the globe. The impact of COVID-19 gives the role a newfound respect and urgency.
Coronavirus introduced an example of a risk management decision: remote work.
The danger of coronavirus lies in how easily it spreads — by droplets in the air and on surfaces that can remain between eight and 14 minutes, depending on the environment. According to the John Hopkins Bloomberg School of Public Health, one infected person passes the coronavirus to 2.6 other people. In an office environment, with cubicles, conference rooms and shared bathrooms, it would be hard to keep the virus from rapidly spreading between employees.
“Desks may be too close together for social distancing and it’s difficult to have a meeting in a conference room where people are unable to sit six feet apart,” said Harding Bush, associate manager of operations at Global Rescue. “Companies want to keep employees safe and uninfected, but they must also factor in how this would affect productivity, efficiency and overall risk management.”
Companies had to write a SOP (standard operating procedure) to manage risk for office workers, add risk management business travel procedures, or create a remote work policy.
“Being prepared for a work-from-home setting was huge: transitioning 70 people to go from two floors of a high-rise building with physical files, printers, copiers to their home offices or kitchen tables could have been a nightmare,” said Louis Cairo, a Global Rescue member and managing partner of GWC Injury Lawyers, the largest personal injury law firm in Chicago, Illinois. “But we responded rather well. Weekly conferences with staff and lawyers keep us all in the loop on who is doing what and engaged with our people.”
Social distancing protocols and travel bans also halted international business travel, disrupted supply chains and temporarily closed the doors of many non-essential businesses.
Risk Managers and the C-Suite
A risk manager determines the financial, safety and security risks for a company or organization and finds ways to reduce those risks through planning and problem solving.
Not every company has a risk manager, although there might be many individuals with risk management responsibilities.
“Risk management in a typical business is usually handled by the C-suite, insurers, legal and finance,” said Scott Hume, vice president of operations at Global Rescue.
“We have a task force in place which is made up of upper management,” says a manager in the insurance and risk management department of a global nonprofit organization. “They are working on the ‘back to the office’ initiative and all that goes along with it.”
Every risk management role is different. Risk managers may be key to running a large facility at a U.S.-based company, while others may be responsible for duty of care programs for traveling employees at a global organization. Risk management, as a department, may fall under the domain of human resources, or be comprised of several different departments.
No matter the location on the organizational chart, a risk manager has a seat at the corporate table.
According to Airmic, a London-based association for everyone who has a responsibility for risk management and insurance for their organization, 79% of risk managers said “they are increasingly being seen as a business partner across the company, working collaboratively with corporate business functions such as digital, HR, R&D and supply chain, helping assess strategic and functional business partners.”
Why will the role of risk managers increase post-COVID-19?
“Risk management is an ongoing process. It doesn’t happen just once,” Bush said. “The risks and your company’s responses will keep changing and you’ll need structure and processes for the long-term management of the crisis.”
Many risk managers have had to adjust to additional risk assessments and create new business continuity plans as the pandemic continues to present challenges for organizations and companies of all sizes. Risk manager responsibilities may range from meeting industry regulations, internal record keeping, traveler security during company travel, and coronavirus protocols.
“Risk managers quantify risk levels and see if that level is acceptable or unacceptable,” Bush said. “If it is unacceptable, the risk manager will need to come up with methods to mitigate the risk, then re-quantify levels.”
Bush provides an example where this process plays out in decision-making.
“Risk managers look at threats and vulnerabilities and how the two together will affect the business or the business assets, the employees. A corporate building located in a high crime area is a threat. Having no lighting or security cameras in the parking lot is a vulnerability. The risk manager won’t have any control over the threat — the crime rate — but they can control vulnerability by adding lighting, cameras and connecting the cameras to the police department.”
This wide-lens approach is why risk managers were prepared for the next coronavirus business threat: cyber security.
According to Forbes, the COVID-19 crisis turned the U.S. workforce into a work-from-home army, giving cyber criminals new access points for cyber viruses and phishing attacks. Firms are typically able to sustain around 10% of staff working from home, pushing network security to its limit. Risk management teams had to think outside the box and anticipate risks — like digital security for remote workers — that others might not notice.
How Global Rescue Can Help
If your company doesn’t have a risk manager, it is time to invest in these critical services. Global Rescue provides travel risk, crisis management, duty of care support, consulting and staffing solutions to businesses, NGOs, academic institutions and governments worldwide. Our experts can review current business processes and help create a SOP, corporate travel guidelines or natural disaster crisis plans for small businesses, large corporations or nonprofit organizations.
“Global Rescue ensures employers have proactive plans in place to protect the safety and security of employees,” Bush said. “From creating an emergency action plan (EAP) or blueprint for best practices to protecting your employees while conducting business abroad to reducing the risk of liability or exposure during the coronavirus pandemic, Global Rescue provides intelligence capabilities customizable to your business needs.”
Click here to learn more about Global Rescue’s travel risk and crisis management services.
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Places & PartnersTravelJuly 6, 2020
Travel agents have seen every type of travel situation, but the coronavirus pandemic brought new, unique changes to the world of travel. Recent travel has been impacted by travel bans, closures and cancellations. Travelers are torn between wanting to be safe and wanting to cross the globe for a new experience or adventure.
“The majority of travelers are cautious and would rather wait until it is safe to travel,” said Kimberly Franke, a travel specialist with Kanna Travel Services, a full-service travel agency in Bozeman, Montana, that specializes in trip logistics for adventure and sports travel. “Safe has a different meaning for each person. Some people want to wait until there is a vaccine available. Others will travel as soon as the country they are going to opens up.”
What else are travel agents seeing today and what do they recommend to clients? Franke shares her expertise with Global Rescue.
Is it too early to travel?
Travel can happen with a new level of understanding. Travelers need to educate themselves on the different aspects of their travel itinerary and think about things they probably haven’t had to before.
How can travelers make a decision about travel?
It is important for travelers to be informed about travel changes that will likely occur up until they travel — and while they are on their trip. Airlines are working hard to provide consistent routing and flight times, however, until things open fully, they are working on a different schedule than before COVID-19. Clients should understand the travel restrictions for their destination country or region. We also advise they stay abreast of the daily updates from the Centers of Disease Control.
With situations changing rapidly, travel agents are supporting clients by helping them find useful tools, like travel services memberships from Global Rescue. We recommend clients explore resources like Global Rescue. Having a resource that provides medical, security, intelligence and crisis response services to monitor and respond to potential threats can provide ease of mind to travelers going abroad and their family members at home.
Are travel agents pre-screening a client’s health in any way?
No, but if clients have questions about whether they should travel or take a certain trip, we suggest they speak to their local doctor who will be able to assess any health risks and offer their advice.
What other changes have you seen in the travel industry?
For travelers looking to travel within the next six months, we are cautioning that travel will look different than in the past. Conveniences we once enjoyed may be gone due to rules and restrictions now in place to protect travelers or locals from the virus. Local economies all over the globe have changed and conveniences that were once available are perhaps either shut down or limited. At the same time, it can be a special time to get curious, experience authentic travel and infuse support into these destinations.
Do you think these changes are for the better?
They are just changes. Each person will interpret these differently based on how inconvenienced they feel.
How can a travel agent help?
Complicated trips or too many options can overwhelm a traveler. The primary responsibility of a travel agent is to make the process of travel planning easier for their clients and ensure they experience the best trip possible.
Rather than merely booking transactions or acting as order takers, agents now function as travel advisers. They work collaboratively with clients to sort through vast amounts of information and make informed decisions, much like financial advisers assist clients in managing their money. Travel advisors can offer options travelers might not have considered and they can be a great safety net, working on your side, when things go wrong.
What do you recommend to clients?
While you might want to travel to a new country, there are now different questions and scenarios one has to ask themselves, like “if I hurt myself while on the trip, am I comfortable with the hospitals in the area?” or “Will food services be open if I need to buy snacks?” These are all relatively “normal” parts of a trip that, in the past, were easy to navigate. Now they can be quite cumbersome or unavailable.
Keep an open mind, remain flexible and expect changes to occur along the way. There are lots of people navigating these unknown waters and doing their best based on information changing daily. Remember that while we are all in the same storm, each person is riding a different kind of boat. Each town across the globe has its own struggles and has had to make changes. As travelers go out in to the world, it is important to keep this in mind.
Kanna Travel Services is a Global Rescue Safe Travel Partner. Learn more by clicking here.
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Missions & Member TestimonialsJuly 1, 2020
Losing your passport in a foreign country can be a nightmarish bureaucratic ordeal. If it happens during a pandemic the complications magnify. When a U.S. graduate student studying in France lost her passport to a purse snatcher, she didn’t know what to do.
Maredith Richardson had never heard of Global Rescue before, despite traveling and living abroad a few times. She discovered Global Rescue through her college study abroad program, where she is earning credits toward her master’s degree.
Initially, Richardson didn’t think Global Rescue services were even necessary.
“Why do we have to do this? I’m not going to be lost on a mountain, freezing to death. I’m not going to need to be rescued. We’re just going to Paris to study,” she said. “Of course, now I’m glad I did have it.”
Richardson’s misadventure started on the same day the Paris pandemic lockdown eased. The city came alive as shut-ins made their way outside to enjoy the sunshine and see acquaintances.
“I met up with my friends. We planned to spend the whole day outside on the banks of the Seine River. Along with half of Paris,” she said.
As the day evolved, more friends arrived, a band started playing and the afternoon turned to evening.

“The music was playing. We were all dancing. That’s when everything went sour,” she said. Richardson’s beach bag was stolen, along with her house keys, wallet, credit cards, assorted personal items and her passport.
“My bag was within my eyesight the whole time. One moment it was there and then I turned away briefly – and it was gone,” she said. “That’s how the best day over the previous four months swiftly turned into the worst day.”
Richardson and her friends canvassed the crowd, hoping someone had found her bag or seen someone take it. Unsurprisingly, the effort failed to produce any good news.
She contacted the director of the study abroad program who unhesitatingly told Richardson to call Global Rescue immediately. She did and was quickly surprised.
“Normally, when you need help with something there’s 24-hour delay. Global Rescue responded to me within about 30 seconds,” she said.
Richardson promptly learned that Global Rescue services include streamlining the process to replace a lost or stolen passport or visa. Standard government processing to replace a lost or stolen passport is estimated to take up to six weeks, or two to three weeks for expedited service at an additional fee of $60.
But the pandemic created a more complicated set of circumstances for Richardson. U.S. passport operations were significantly reduced in March. Expedited passport processing was suspended. Services were restricted to cases involving life-or-death emergencies. Global Rescue security experts stepped in, managed the international administrative challenges and quickly helped her obtain a passport replacement in less than a week.
Global Rescue tapped its security and intelligence resources to assist Richardson.
“The process to get an appointment for passport replacement could take weeks. The Global Rescue team handled it completely, got it hammered out within a couple of hours and got me into the embassy for an urgent passport replacement appointment,” she said. “I didn’t have to do a single thing, except pull my documentation together.”
Richardson was not expecting the level of communication she received from Global Rescue specialists.
“I didn’t have to ask for it, you just did it. As someone who has previously worked in client services, I can’t tell you how important that is from a client standpoint. To have someone who knows to pre-emptively reach out is amazing,” she said.
Even when all the answers had not yet been identified, Richardson came to depend on the frequent communications with Global Rescue team members.
“Global Rescue updated me on status, next steps, things I needed to do, things you were going to do and scheduling the next check in time. It was great. I never felt out of the loop. I had all the information I needed,” she said.
Richardson admitted the peace of mind she gained from the Global Rescue communications was essential.
“I knew that if I had any questions, or a momentary panic, or something I was worried about, somebody would be there to talk me off the ledge,” she said.
Categories:
Health & SafetyTravelJune 29, 2020
RVs gained a boost in popularity during the pandemic, providing a safe, personal space while on-the-road and camping.
“RVs provide freedom and flexibility to enjoy the open road as well as the necessary social distancing and coronavirus precautions,” said Dan Richards, CEO of Global Rescue.
From customized minivans and camper vans to towable trailers and massive motor homes, RVs are designed to be a home away from home. You’ll be able to choose the size and amenities to fit your situation. And RVs are perfect for small group travel.
Some RVs are completely self-contained with generators and solar panels, allowing RVers to live off-the-grid for weeks. Some include kitchen facilities, helping you avoid restaurants, or bedrooms, eliminating the need to book hotels. NPR describes RVing as “self-isolation at 70 MPH.”
As the severity of the pandemic abates, RVs are as popular with those who want to take a nearcation — a vacation close to home — in order to beat inflation and rising gas prices. According to Outdoorsy, 91% of survey respondents are planning to take a road trip in 2022, and 83% would be more likely to vacation in a RV or campervan if there are COVID surges.
[Related Reading: Road Trip Safety Tips]
Not Just for Grandparents
You may think RVing is just for the older crowd. True, it is popular with retirees and grandparents and allows older adults a travel option that doesn’t expose them to crowds. Johns Hopkins Medicine recommends older adults put off non-essential travel during the coronavirus pandemic.
But RVing is quite popular with all ages. Some 40 million Americans RV camp regularly, according to industry research from GoRVing, with adults aged 35 to 54 the most likely to own an RV.
It’s a travel trend likely to continue. More than 9 million households in the U.S. own recreational vehicles. An incredible 9.6 million households intend to buy an RV within the next five years and the RV industry is on pace to build more than 600,000 RVs in 2022.
Owning vs. Renting
If you are an RV owner, you are familiar with the rules of the road. Harding Bush, associate manager of operations at Global Rescue, provides advice for newer RVers, specifically learning the associated gear. He recommends:
- Making sure the vehicle is well maintained. Coach-Net offers advice for prepping an RV for travel.
- Studying the features and capabilities of the vehicle. “Fuel range, acceleration, stopping distance, height and weight and turning radius,” Bush said.
- Being comfortable driving the vehicle. “Practice,” he said. “Start with shorter and easier trips with less traffic, more direct routes, or during the week for less crowds.”
- Knowing where all the equipment is and how to use it. “This includes knowing how to change a spare tire to understanding all the features of the GPS/navigation system,” he said.
- Staying at a campground close to home for a few days to get used to how all the systems work. “Learn how to properly hook up and disconnect electricity, water, waste and other features,” Bush said. “You have to make sure the campground is compatible with electricity, water and waste hook-ups if you don’t intend on being self-sufficient.”
Bush noted that RV road trips take much more planning than your typical road trip.
“There are many more planning requirements for a RV road trip,” Bush said. “You just can’t park anywhere like you can in your car and there are other limitations you need to be aware of such as height, weight and maneuverability. If you are trailering a car behind the RV that takes a specific skill, especially while backing up and you’ll need to practice.”
“Have a well-planned route — maps and GPS. Know when nightfall and sunrise will occur and factor this into your planning. Write it all down,” he said. “Research and plan where you will overnight, and stick to a schedule if your routes are time dependent.”
Bush also advised sharing your trip plans with someone not on your trip and notifying them of any changes. “Be sure you have consistent communications connectivity, whether it is a mobile phone, radio or satellite device,” he said.
RV Resources
There’s no shortage of online information to help travelers plan a trip:
- The RV Industry Association has created a chart of what is open and what is closed (by state).
- Kampgrounds of America (KOA) keeps a list of their open campgrounds up to date.
- New membership organizations, like Harvesthosts.com, provide a network of wineries, breweries, distilleries, farms and attractions that invite RVers to stay in more than 1,052 stunning camping sites. Program requirements include usage of a self-contained RV with a toilet, water tank and inside cooking facilities.
- Online sites, like Outdoorsy, make it easy to rent an RV for as few as three nights.
- Recreation.gov offers a database of 3,600 facilities and activities and more than 103,000 individual reservable sites across the country.
Travel Protection Services
Even if you are traveling domestically, you still need travel protection services.
“Even if you’re not particularly far from home, things can still happen – and it is not always easy to get help,” Richards said.
Here are a few examples of how a travel protection services membership can give RVers peace of mind knowing they are informed, prepared and protected for domestic travel:
Travel advisory services. You’re traveling from North Carolina to California and state regulations are changing daily due to coronavirus case counts. If you need an update, there is no additional charge for Global Rescue members to call and ask for advice.
“Our operations teams are up to date on state-by-state and city-by-city restrictions, quarantines and hotspots in all 50 states and more than 200 countries worldwide,” Richards said.
Medical advisory services. Your throat is sore and you’re tired. Is it allergies or coronavirus? Global Rescue’s medical experts are available to provide medical assistance, find you a doctor or hospital in your location, or connect you with virtual telehealth services for face-to-face support from a board-certified physician.
Case management related to emergency travel assistance services. If you’re traveling in state, local field rescue waives mileage restrictions and can help you if you are ill or injured and unable to get to safety on your own.
“Global Rescue takes care of all the case management and logistics so you can focus on being the patient — or being there for someone you love who might be the patient,” Richards said.
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Categories:
Health & SafetyTravelJune 26, 2020
After three months of stay-at-home orders, we are all ready for a change of scenery. The lure of travel is compelling. Everyone within your home’s four walls is itching to get out and explore.
As travel slowly opens up state by state and country by country, families will need to rethink summer travel to stay healthy.
Infectious disease specialists are still worried about people over age 60 or with underlying conditions. And it is common knowledge you could be an asymptomatic carrier putting others at risk if precautions are ignored.
As you dip your toe in the pool of travel, the medical, travel and security experts at Global Rescue have put together health and safety travel tips for families of all types.
Seniors/Grandparents
Baby boomers — the generation born between 1946 and 1964 and currently between the ages of 54 and 72 — were the largest travel market segment before coronavirus. The pandemic brought to light the travel health risks of this demographic.
“Most seniors have underlying medical conditions, like heart or lung disease or diabetes, that puts them at a higher risk for developing serious complications from COVID-19 illness,” said Jacqueline Sioson, operations supervisor at Global Rescue. “There is also atypical presentation of pneumonia in the elderly, which includes confusion and generalized weakness. You may be sick and not know it.”
Extra precautions before traveling will be necessary. Sioson recommends:
- Consult with a primary health care provider prior to travel.
- Bring enough medication to last the entire trip.
- Have a list of medical facilities at the destination and the numbers of local EMS for emergencies.
- Eat well and stay hydrated.
- Start with a trip close to home. Plan lengthier trips once a successful plan is in place.
- If you plan to visit family, isolate for two weeks after doing so, per federal guidelines and infectious disease expertise.
Families With Children
According to the CDC, COVID-19 doesn’t appear to affect children as severely. In fact, only 1.7% of coronavirus patients between February and April were younger than 18 years old. Available research suggests most children with COVID-19 have mild symptoms like fever, runny nose and a cough and some children experience no symptoms whatsoever.
Children under the age of two are not going to be able to wear a mask. You’ll want to focus prevention efforts on teaching your child to keep hands to themselves and touch as few items as possible. Good hand hygiene will also be important. Consider singing the ABC song while using soap and water, or you can try this new handwashing song by Elmo from Sesame Street.
Children over the age of two should wear a mask. Even if they are teenagers, they’ll probably need hygiene reminders.
“Teach your kids the importance of hand hygiene, wearing masks and social distancing. During vacation, advise kids to avoid touching things or strangers. Wash hands regularly. Practice social distancing even when in pools or on the beach,” Sioson said.
There is no evidence the virus can spread to people through the water in pools, possibly since disinfection with chlorine and bromine would likely inactivate the virus.
“But still be wary of frequently touched surfaces such as handrails, slides and structures for climbing and playing,” Sioson said. “Do not share goggles, nose clips and snorkels.”
Parents
On a good day, family travel takes preparation. On a coronavirus day it will take preparation, planning and plenty of patience.
In addition to researching a destination, selecting a hotel, packing for family members, navigating the airport, evaluating a restaurant and disinfecting lodging, parents are practicing their own hand hygiene, wearing a mask and social distancing — and reminding family members to do the same.
It could get stressful, so Sioson recommends parents:
- Should schedule time for themselves for a break.
- Ask for help if you are stressed.
- Talk to your friends and other family members.
- Take time to rest if feeling unwell.
Family Travel Kits
Everyone should have their own COVID-19 travel bag with wipes, hand sanitizer and face masks. But each age range will have a few extra items in their kit.
Kids: Pack medications for common illnesses such as fever, colds, diarrhea and allergies. Pack plastic bags for soiled diapers. Include small toys that could be easily disinfected.
Seniors: Pack a pulse oximeter, thermometer, glucose monitor kit for diabetics, hearing aids and batteries, folding cane or wheelchair and medications (including maintenance medications for fever, pain, colds, diarrhea and nausea). Include health records, health insurance, travel insurance details and a hard copy of emergency contact information.
Parents: Pack medications for fever, pain, colds, diarrhea and nausea. Include health records, health insurance, travel insurance details and a hard copy of emergency contact information.
“Adults have increased risk if they have any comorbidities, such as heart disease, lung disease, diabetes, etc.,” Sioson said. “Consult with your primary care provider prior to any travel. If you are unwell or have signs and symptoms of COVID-19, postpone your travel and seek medical consult.”
Travel Protection Services For All Ages
Whether you are traveling solo, with family or with extended family, all trips in this new travel world will require extra documentation. From health history to temperature checks and COVID-19 testing to travel protection services, these are just a few examples of addition things you’ll need to consider ahead of time.
Iceland, for example, requires COVID-19 test results before you arrive or a COVID-19 text immediately after you land.
“Some airlines or countries might require testing prior to travel or documentation that you haven’t faced an illness for the past two weeks,” Sioson said. “Be honest with your travel history. Make sure you are up to date with your routine vaccinations.”
Tour operators, cruise ships and private resorts may be asking for a bit more and a travel protection services membership can provide that peace of mind. Global Rescue offers family membership options to make sure everyone can access medical evacuation, security extraction, travel intelligence and assistance services. Click here to learn more.
Categories:
Health & SafetyTravelJune 24, 2020
Marriott is using electrostatic sprayers — which uniformly mist disinfectant across wide areas — to clean guest hotel rooms and public areas.
The Venetian in Vegas has instituted more than 800 separate initiatives, including thermal scanners at every entry point “allowing discreet and noninvasive temperature checks” for staff and guests.
Hotels in Singapore are following a seven-point program to earn the SG Clean Quality Mark and hotels in Denmark are using ACT CleanCoat, a long term-disinfectant that eliminates microbes such as Ebola, E. coli, viruses, mold spores and allergens, to clean rooms.
Cleanliness has just surpassed luxury as the new benchmark in hotel selection.
Duty of Care to Guests and Employees
Whether you are traveling for business or pleasure, you’re going to want your hotel room to be your safe place — a completely clean and trusted environment for you to relax and rejuvenate.
How can you make sure the hotel, lodge or inn you choose is the right one for you?
In May, the American Hotel and Lodging Association rolled out a Safe Stay Initiative designed to “change hotel industry norms, behaviors and standards to ensure both hotel guests and employees are confident in the cleanliness and safety of hotels once travel resumes.”
It is the first step in developing a series of best practices for the industry.
“Hotels will need to reshape their duty of care policies to meet the new public health guidelines for coronavirus,” said Dan Richards, CEO of Global Rescue. “This includes health and safety standards to ensure the safety and well-being of guests, employees and vendors.”
Health Is the New Safety Standard
Price, availability, security, location have been the first thoughts for trip planning travelers, but coronavirus has turned that on its head.
“Health has always been a priority, but now it’s even more of a priority,” said Harding Bush, associate operations manager at Global Rescue. “You might get robbed, you might get in a car accident, but if you are traveling, especially overseas, becoming ill is the greater risk.”
Travel health concerns have expanded from jet lag and food poisoning to COVID-19 and quarantines.
“Now you’ll be asking questions about health risks, similar to what you would ask if you were researching safety precautions. Then you’ll balance the answers with the need to get the business done, or the joy of the trip,” Bush said.
Global Rescue’s operations team has its fingers on the pulse of the travel industry, researching destinations, hospitals, clinics and even hotels for health, safety and security issues on a daily basis. Experts in the Lebanon, New Hampshire office have put together 10 tips to help travelers select a hotel that meets their travel needs during these unprecedented times.
Before You Arrive
1. Stick with what you know
On your first trip out in a coronavirus world, choose a hotel you’ve patronized before.
“Ask yourself: Have you stayed there before? Was it clean? What was traffic pattern like? Are there six elevators or one tiny elevator?” Bush said.
Hotels are designed for security reasons, but these reasons — bigger rooms, open areas — are key components of social distancing.
“Stay at a hotel you know has a lack of congestion and a good traffic flow, perhaps with people coming in one door and out the other,” Bush said.
2. Go to the hotel’s website
See what procedures the hotel has put in place to keep guest safe. The larger hotel chains like Hilton, Marriott, Hyatt and Windham have a website section dedicated to COVID-19.
Smaller hotels and inns will have opening dates or COVID-19 operational changes posted on the home page.
3. Check online reviews
Once you’ve gone to the source, find alternative sources of information: online reviews, AAA guidelines and talk to friends and co-workers who have stayed there recently.
4. Go direct to the source
If you still have questions, call. Go through your checklist and get the answers you need to make you feel comfortable about your decision to stay at this particular hotel.
It’s what Global Rescue security experts do when they are researching a location for safety. Security questions might include distance to and from the airport, the amount of roadside traffic, security personnel on site and crime rates. Your coronavirus hotel stay questions may be different but no less important.
When You Arrive
5. Look for sanitizer stations
Freestanding sanitizer stations have cropped up on gas pumps and now have more prominence at retail stores. You’re going to see them in hotel lobbies. It’s part of AHLA’s new Safe Stay guidelines to have sanitizer available at entrances and contact areas. Some hotels may even offer a “corona kit” with sanitizer, gloves and soap, right next to the shampoo and conditioner.
6. Opt for touchless check in
Less personal interaction means less risk of transmission. Moving forward, you may check in (and out) of your hotel using a kiosk. You may use a cell phone to check in, or your cell phone might be your room key.
Choice Hotels is offering guests this type of keyless entry. Arrivals and departures may be staggered to limit social contact.
If you’re staying at a smaller hotel, local inn or lodge, high-tech safety protocols may take a bit longer to implement. Look for instructive signage, barriers at the front desk to separate guests and staff, and be sure everyone is masked and gloved.
7. Adhere to social distancing practices
You may see a variety of initiatives to reduce person-to-person contact. Hotels may remove furniture from the lobby, reconfigure the business center, or reduce gym equipment to facilitate the six-foot social distancing space prescribed by health officials. Elevators, usually meant to hold up to 15 people, may now carry two or four guests at a time.
During Your Stay
8. Confirm enhanced cleaning standards
The AHLA Safe Stay guide, updated daily, offers cleaning products and protocol suggestions, following the CDC’s guidelines for disinfecting buildings and facilities. These enhanced cleaning standards will happen throughout the hotel: guest rooms, meeting spaces, common areas and back-of-the-house spaces.
Hilton, for example, is closing its hotel gym several times a day for extra cleaning. Sandals Resorts, as part of its Platinum Protocols of Cleanliness program, inspects and cleans public restrooms every 20 minutes.
9. Be prepared for no-contact service
Room service will most likely leave food outside your door. Housekeeping will only enter your room after you’ve left. Buffet breakfasts will go the way of the dinosaur and you’ll be more likely to see grab-and-go food offerings, such as individually packaged muffins, in the lobby.
Inside your room, there might be fewer amenities than you remember: no pens or pads of paper, no local magazines, less linens, such as decorative pillows, blankets and robes. The less items there are in the room, the less items there are to clean.
10. Amp up your precautions
Here are a few extra suggestions to keep in your coronavirus safety wheelhouse:
- Choose a hotel with a breakfast option. “Then you’ll only have to go to one place, not two,” Bush said.
- Wear a face covering in public spaces.
- Bring your own cleaning supplies. Click here for a list of what you should put in your COVID-19 travel bag.
- Wipe down all high touch surfaces, like door handles with disinfectant wipes, even if housekeeping did. Pay special attention to the germiest item in the room: the remote control.
- Limit time in common areas, like the gym and pool.
- Sign up for a Global Rescue travel protection services membership, which will provide medical advisory and medical evacuation services when and if you need them.
As with all travel, the more you plan, the safer, healthier and happier your trip will be.
“While it is important to not be afraid while traveling, it is also important to be prepared and do the homework,” says Kimberly Franke of Kanna Travel, a Global Rescue Safe Travel Partner. “If you do hurt yourself or get sick while traveling, at least you have thought through your options versus being caught off guard and by surprise.”
Categories:
NewsJune 23, 2020
Categories:
Missions & Member TestimonialsJune 22, 2020
International borders have been closed. Airlines have been operating at minimal levels. Most business have curtailed workforce travel. Stay-at-home guidelines have limited individual tourism.
The pandemic has changed the way most people and businesses operate, but not for Global Rescue personnel, who continue to manage medical, security and travel operations worldwide.
Below are highlights from some of our most recent operations in various locations. In a typical month, Global Rescue performs hundreds of operations in dozens of countries.
Argentina
The Argentine government had shut down commercial aviation through September 2020 due to the pandemic. When a major U.S.-based finance and investment corporation needed one of its senior staffers out of Buenos Aires they contacted Global Rescue. With no commercial flights flying, the Global Rescue security operations team arranged a charter flight to evacuate the employee safely back home.
Canada
A university student studying abroad in Canada was running out of an essential prescription medicine but was unable to leave the country due to pandemic-related border closings. Global Rescue medical operations specialists assisted the student member, coordinating a telehealth consultation with a nearby medical clinic and helping the student obtain the prescription refill needed.
Colombia
An Italian member was stuck on Capurganá and unable to obtain boat passage to mainland Colombia and then on to Bogota to meet humanitarian repatriation flights arranged by the Italian Embassy. The member stated the Italian Embassy advised he must arrange all travel from Capurganá to Bogota himself. Global Rescue responded to the member’s call and secured over water transportation to Turbo and then an eight-hour vehicle transport to Medellin, followed by another eight-hour ground transport to Bogota, where he caught his repatriation flight back to Italy.
Cote d’Ivoire
A Portuguese construction company with nearly 100 employees in Cote d’Ivoire contacted Global Rescue to assist with the development of an emergency action plan for evacuating workers should an upcoming national election in October lead to extreme civil unrest.
France
Losing your passport in a foreign country can be a nightmarish bureaucratic ordeal. If it happens during a pandemic, the complications magnify. When a U.S. graduate student studying in France lost her passport to a purse-snatcher, her program director advised her to contact Global Rescue immediately. Global Rescue security experts stepped in, managed the international administrative difficulties and helped her obtain a passport replacement.
India
A member in Kochi, India needed access to medication but he was traveling in a foreign country and didn’t know where to obtain the right prescription. He contacted Global Rescue to assist him in finding the correct equivalent medications and securing delivery. With only a few days left of his current prescription, the Global Rescue medical operations team secured access to the prescription and coordinated delivery.
New York
A member traveled with his family 110 miles from his New York City home to isolate during the pandemic. While no one in his family exhibited any COVID-19 symptoms, he called on Global Rescue to help identify local urgent care centers where he and members of his family could be tested for virus antibodies and infection. The Global Rescue medical operations team investigated the area, vetted multiple resources and provided the member with the needed information.
New Jersey
A member visiting the U.S. from China developed an adverse reaction to the use of a new hair dye and was experiencing eczema and facial swelling. Global Rescue responded and provided medical advisory and a few days of follow up until the case was resolved successfully.
Nigeria
A member suffering from a severe cough and difficulty breathing was admitted to a Nigerian hospital where he was diagnosed with pneumonia and possible tuberculosis. Global Rescue medical operations specialists assisted in the complicated case management during the month-long process while the member’s health stabilized. When he was fit to fly, Global Rescue successfully supported the repatriation of the member to Beirut, Lebanon.
Russia
A diabetic member stuck in Russia due to the pandemic needed help getting his prescription refilled. The Florida man had been traveling in Mongolia for months before making a quick trip to Russia. That’s when the coronavirus outbreak changed his travel plans. The Mongolian border was shut down a day after he entered Russia. He was unable to obtain diagnostic supplies and supplements. Global Rescue medical operations specialists were able to help the member obtain the prescription refills needed.
Global Rescue provides our members and clients with the world’s leading travel risk, telehealth access, crisis management, medical, security and evacuation services. Click here to learn more.