April 18, 2019
According to reports, on 18 April three mountaineers are presumed dead due to an avalanche that occurred in Banff National Park on 17 April. As stated by Parks Canada, the three climbers—one U.S. national and two Austrian nationals—were attempting a route on the east face of Howse Peak on the Icefields Parkway when one or more avalanches occurred.
Recovery efforts have reportedly been stalled on 18 April due to dangerous weather conditions, including precipitation, strong winds and a continued risk of avalanches in the area.
Analysis
The three mountaineers were all reportedly well-known and experienced professional climbers who were attempting a difficult route known as M16. According to Parks Canada, the east face of Howse Peak is remote and “exceptionally difficult” terrain with mixed rocks and ice routes that require advance mountaineering skills. Howse Peak has an elevation of 3,295 meters (10,810 feet).
Canada experiences thousands of avalanches each year in all regions, though particularly in mountains of British Colombia, Yukon and Alberta. They can be triggered by natural causes like warming temperatures, wind, rain, snow and earthquakes, also by man-made causes like skiers, snowmobiles, hikers and disturbances caused by construction. The most common causes of death in avalanches are suffocation, wounds and hypothermia.
Banff National Park is a popular destination for hikers, climbers, mountaineers and skiers. Avalanches are not uncommon and have caused fatalities in the past. On 31 March 2019, a man was killed by an avalanche in Banff National Park while backcountry skiing near Egypt Lake.
Advice
- Remain alert to avalanche danger and warning signs.
- Monitor local avalanche reports prior to embarking on your adventure.
- Plan routes in safe terrain.
- If unfamiliar with terrain, seek local knowledge to understand risks and challenges.
- When traveling to areas at-risk for avalanches, individuals should carry avalanche safety gear, including a beacon, probe and shovel.
- Prior to travel, individuals should take an avalanche survival training course.
Our operations team is standing by 24/7/365 to provide travel assistance and advisory services to members. Contact Global Rescue at +1 617.459.4200 or email us at memberservices@globalrescue.com.
Categories:
Health & SafetyMissions & Member TestimonialsApril 18, 2019
Linda Hanks was getting dressed one morning when she felt something on her chest similar to the feeling of grass scratching her skin.
“I didn’t think anything of it and went about my day,” Hanks said.
A day later, a small sore appeared. The next day, the tiny spot had turned into what Hanks described as a huge, gaping, black lesion.
When she called her doctor to set up an appointment, Hanks was told nothing was available. Knowing she needed to see a physician as soon as possible, she used the Global Rescue Mobile App to request a TotalCare urgent consult*.
Suspecting she had been bitten by a brown recluse spider, Hanks provided her symptoms and several photos of the wound to Global Rescue. She was then connected to a physician from Elite Medical Group, who confirmed the diagnosis.
More than the peace of mind and the treatment plan she received, the quality of service is what resonated most with Hanks.
“The follow up was amazing,” Hanks said. “[Global Rescue] called me several times. I’ve had brain surgery – I’ve had two of them and I’ve paid a doctor hundreds of thousands of dollars and he never called me after I went home to see if I woke up the next morning or say how are you doing.”
Watch the video to hear more about Linda’s story.
*Global Rescue LLC provides technical and administrative services to Elite Medical Group, P.C. (“Elite Medical”), a professional corporation owned by licensed physicians that employs or contracts with physicians licensed to practice medicine where medical services are provided. Global Rescue LLC does not provide medical care. Services may be subject to restrictions based on the laws and regulations where you are located. TotalCare and the TotalCare logo are service marks of Global Rescue LLC. All Rights Reserved. It is not guaranteed that a prescription will be written, nor will any DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse, as a result of a TotalCare consultation. Elite Medical physicians reserve the right to deny care for potential or actual misuse of services. Prescriptions, lab work and imaging not permitted outside the United States.
The Global Rescue Mobile App is designed for operation on the current versions of Android and iOS operating systems. Availability of services is subject to your equipment compatibility, connectivity and signal in your location. There is no guarantee that all features and functionality will be available in your location. Use and availability of the Mobile App is subject to your service provider’s plan and may be subject to additional fees from your provider.
April 15, 2019
On 15 April, a large-scale fire broke out at the Notre Dame Cathedral in Paris, France at approximately 17:50 local time.
Reports indicate that flames initially burst through the roof of Notre Dame and completely collapsed its main spire. Due to damage to the interior of the cathedral, the entire structure may ultimately be destroyed.
A major emergency response operation is currently underway in an attempt to extinguish the blaze and also save artwork and other valuable items. There have been no confirmed fatalities or injuries stemming from the incident. Local authorities have cordoned off streets and closed metro stations in the vicinity of the cathedral and have warned residents to avoid the area until further notice.
Reports have not yet confirmed a cause for the fire and police are currently treating it as an accident. Notre Dame had been undergoing extensive renovations, and reporting indicates that the fire may have begun in the attic during maintenance work. Paris authorities have opened an official investigation into the incident.
Notre Dame Cathedral is situated on a small island called the Ile de La Cite in the middle of the Seine River in the city’s fourth arrondissement. The structure took more than 182 years to build and was completed in 1345.
It has long been considered a historic piece of medieval Gothic architecture and remains the seat of the Archbishop of Paris. Time, weather and neglect have contributed to its deteriorating condition over the years before a major renovation project was commissioned in 2018 at the cost of approximately USD $180 million (EU 159,257,700).
Despite the extensive renovation project, the cathedral has remained open to the public and a Catholic mass service is still offered every Sunday. The building can hold more than 6,000 people and boasts iconic stained glass windows, gargoyles and flying buttresses. With its history, aesthetic appeal and capacity for crowds, Notre Dame is one of Paris’ most famous landmarks and tourist attractions. An estimated 13 million people visit the cathedral each year.
Our operations team is standing by 24/7/365 to provide travel assistance and advisory services to members. Contact Global Rescue at +1 617.459.4200 or email us at memberservices@globalrescue.com.
April 4, 2019
Update – April 8, 2019: The two kidnapped individuals—the U.S. national and her tour guide—were released unharmed on 7 April after nearly five days in captivity. A ransom was reportedly paid for their release in a negotiated handover, though it remains unclear who paid the ransom and how much was paid. Further details surrounding the nature of their rescue remain unclear.
On 2 April, a U.S. national was kidnapped at gunpoint while on a game drive in the Ishasha area of Queen Elizabeth National Park, a popular wildlife reserve in southwest Uganda that runs along the country’s border with the Democratic Republic of the Congo. According to local media, the incident took place between approximately 18:00 and 19:00 local time while the victims were driving on Edward track between Katoke gate and the Wilderness Camp in Kanungu District.
Four armed assailants reportedly kidnapped a 35-year old U.S. citizen and her Ugandan driver, along with four additional people, including an elderly Canadian couple who were later freed. Local authorities indicated that although the park requires visitors to take an armed ranger, the group was traveling without an armed guard1. The kidnappers—whose identities remain unknown, have since demanded USD $500,000 as ransom for the U.S. national, which police have said they will not be paying. The kidnappers reportedly used the cell phones of the victims to call the lodge at which the victims were staying to demand the ransom.
Operations to rescue the victims are currently underway. Authorities reportedly closed the Uganda-DRC border, which runs through Queen Elizabeth National Park, though police believe the victims are still in Uganda. An elite unit of the Tourism Police has been deployed to rescue the victims, and the U.S. Embassy in Kampala warned in an alert on 4 April that travelers should exercise caution while traveling in the area due to ongoing law enforcement and security activity.
Analysis
As one of Uganda’s most popular safari destinations, thousands of tourists visit Queen Elizabeth National Park annually. While security incidents at the park are rare, there is a risk of kidnapping throughout Uganda. A spate of kidnappings for ransom in 2018 prompted protests in the capital, Kampala, in June 2018 after police confirmed 42 cases—including eight deaths—in the first half of the year.
The risk of kidnapping is compounded near the country’s porous border with the DRC, as militias based in the DRC have been known to cross the border into Uganda to conduct criminal activity. While it remains too early to determine who was behind the recent kidnapping, several armed groups operate in Uganda and in eastern DRC.
The Kanungu District, where the kidnapping on 2 April took place, has seen several KFR (kidnap for randsom) incidents in recent months. Police had reportedly ramped up security operations in Kanungu following the kidnapping of six Ugandans, including a 12-year old child, in recent weeks. On 7 January 2019, a Ugandan resident of Butogota in Kanungu District was kidnapped by an armed militia and released after a ransom was paid. On 3 August 2018, a Ugandan man was kidnapped in Kanungu District while driving through Queen Elizabeth National Park after Congolese militants shot and injured three members of his party. The victim was released after a ransom was paid by his family.
Advice
Maintain an enhanced level of awareness.
In regions where there is a threat of kidnapping, it is essential to maintain an enhanced level of awareness and to strictly adhere to established threat mitigations. Vigilance is a skill that must be developed through preparation and practice. It is important to establish a “baseline” of what is normal –anything out of the ordinary deserves a second look.
It is important to let someone trusted know your travel plans each day.
Tell someone where you are going, when you are leaving and when you will return. They should know how to get in touch with you and who to notify if you do not return as expected. Keep these people updated as your plans change.
Kidnappings are typically not opportunistic, spur-of-the-moment crimes.
Oftentimes, kidnappings are well planned and preceded by varying levels of surveillance by the criminals and their accomplices. Surveillance can be recognized, as it is usually something outside of the normal “baseline” of activities.
Travelers are advised to do the following if they think they are under surveillance.
- A “see something, say something” attitude is pointless without the added guidance of what to say and who to say it to. Be an accurate witness, as details are important.
- Timeliness is critical when something strange is observed. The information should be shared with law enforcement, security personnel, management, colleagues and/or other travelers as soon as possible.
- Be descriptive and include important details. For vehicles, describe the make, style, color and license plate if possible. For people, describe the suspect’s gender, clothing, build and race. For instance, instead of saying “A man in a truck got out and took some pictures,” you should say, “At 8:30 a.m., a tall white man wearing a blue shirt and tan pants got out of a red Toyota pickup truck and took pictures of guests arriving at the hotel. He then got back in the vehicle and headed north.” These types of details may lead to the identification and prevention of further surveillance, reducing the likelihood of a subsequent crime.
If you are kidnapped, continue to assess the situation.
Make decisions aimed at keeping yourself alive. It is important to keep your mind active and aware rather than mentally shut down.
Travelers are advised to do the following in the event of a kidnapping.
- Asses the imminent threat to your life. If you fight, will your kidnappers kill you? Is there a gun in your face? If the answer is yes, you should be apparently compliant and as calm as possible. This is the most dangerous point in the kidnapping, as attackers may be prone to more risky behavior. Continue to assess the situation and the threat to your life.
- If it is somewhat safe to do so, attempt to be seen by as many people as possible.
- If you think you are being kidnapped, call someone right away if it is possible to do so discretely or without endangering yourself. Do not end the call. Leave the connection open and make sure to take the phone with you if possible. The attackers will eventually find and take the phone, but the initial call can aid in rescue efforts.
- While you are kidnapped, all of your efforts should be focused toward increasing your awareness and enhancing your survivability. If the attacker’s intention is financial, they have an interest in keeping you alive. Continue to assess the threat and keep your mind active. Humanizing yourself to your captors can help in receiving things like food, water, and other necessities. For example, say “I’m thirsty, I need water.” Do not start into complex debates or empathize with “the struggle” of your attackers.
- In the event of a rescue operation, there may likely be gunfire. You may hear commotion, strange voices and commands. Get on the floor or ground, stay still and do what you are told by the rescuers. Stay calm and compliant.
Be smart, be aware, do not become complacent and always adhere with established security procedures and mitigations. These basic efforts will reduce your likelihood of being kidnapped.
Our operations team is standing by 24/7/365 to provide travel assistance and advisory services to members. Contact Global Rescue at +1.617.459.4200 or email us at memberservices@globalrescue.com.
1While it was widely reported that a spokesperson with the Uganda Wildlife Authority said that armed guides are required when on game drives in the park, additional reporting has cited other sources that say there is no such requirement.
Categories:
Health & SafetyMarch 21, 2019
A patient-physician relationship is often one of the most critical connections in a person’s lifetime. Each year, nationwide studies and surveys examine what patients are seeking from both their physicians and their health care experience.
Among patient-provider surveys, a recent study revealed that access and service are the top two reported needs among patients of all generations. The same study also suggests patients are now increasingly making health care decisions with a “retail-oriented” mindset, often considering factors like convenience, cost and location.
In the broader health care landscape, one of the largest consumer U.S. health care surveys similarly reported that a one-size-fits-all approach to meeting and exceeding patient health care needs, simply isn’t effective. From millennials to baby boomers, each generation has its own complexities when it comes to health care preferences and expectations.
Making health care decisions and selecting the right provider can be overwhelming, so we met with a group of physicians from Elite Medical Group to get their take on the top five considerations when selecting a doctor.
Accessible
If it is important to you, it should be important to your physician. Whether it is 2 a.m. or 2 p.m. on a Sunday, same day appointments when it matters most shouldn’t be a luxury. According to a recent study, 71 percent of emergency room visits are unnecessary.
“It’s not doctor-centric, it’s patient-centric,” said associate medical director, Dr. David Ashley.
If you’re up in the middle of the night with a sick child or struggling to balance caring for your family and an elderly parent at the same time, a doctor should be accessible via a wide variety of communication platforms, especially for questions or conditions that seem urgent.
Adaptable
In most cases, a seasoned generalist has seen every kind of patient – from those who are clear on what they need from their visit, to those who aren’t.
“Some patients come in with a list of 15 things and say, ‘this is exactly what I want out of this encounter and other times they say, ‘I’m just tired and I don’t know what to do,’” said medical director, Dr. Claudia Zegans. “Some say, ‘I’m only here because my mother told me to come.’”
For Zegans, that’s exactly where an experienced physician will adapt to guide the encounter.
“You have the skill to be perceptive to know how the patient wants to approach the visit, as well as the experience to guide them and get them what they want for a better outcome,” Zegans said. “Sometimes it means telling them what to do, other times it means directly answering their questions.”
Approachable
An experienced doctor has seen many different types of patients and situations.
“There’s nothing that could come my way that would raise an eyebrow or throw me off,” Zegans said.
A seasoned physician should be well trained, current and well informed, to be able to immediately relate to a patient of any age. A relatable doctor creates a welcoming environment for all patients, making a visit feel less formal, inviting a sense of a partnership instead.
“You don’t want someone judging you because of your race or gender or political thoughts,” Zegans said.
Comfort and Trust
Comfort and trust are perhaps the most essential pieces of the patient-physician relationship, often taking time to develop over a period of time.
For associate medical director Dr. Gail Fancher, working with a small group of physicians helps to establish a foundation of trust among patients. With a small treatment team, it is more likely a patient will interact with the same physician, increasing opportunities to feel understood and whole in the medical encounter.
Building trust and comfort can often come simply from hearing the advice of an experienced doctor. This input helps to decrease stress and resolve problems.
Beyond the Diagnosis
A physician who is focused on you and free from distractions should be the standard during a visit, but selecting a doctor who takes time for a truly meaningful interaction should also be the expectation.
Business Insider recently reported the average time spent with a doctor is less than 15 minutes. Feeling rushed during a visit or left with a sense that you missed an opportunity for follow up questions are common pain points. Only you as the patient can interpret the medical advice you have received though. It is the physician’s job to provide the patient with adequate access to educational materials and doctor guidance.
From a physician’s perspective, a person is never defined by a medical condition and it is essential that a doctor has and takes the time, to explore the patient’s wider world and answer questions.
Did you know? Global Rescue travel services memberships include advisory and evacuation services. Our operations centers are staffed by experienced nurses, paramedics and military special operations veterans. Global Rescue also has partnerships with the Johns Hopkins Emergency Medicine Division of Special Operations, Elite Medical Group and Partners HealthCare.
Categories:
Health & SafetySecurity & IntelligenceTravelMarch 18, 2019
At least three people were killed and five others were injured in a possible terrorist shooting attack in Utrecht, Netherlands Monday, March 18. The attack reportedly occurred at approximately 10:45 local time inside a tram near the 24 Oktoberplein junction (October 24 Square). According to authorities, the primary suspect—a 37-year-old Turkish-born man—has been arrested following an extensive manhunt. However, it remains unclear whether there may be additional suspects involved.
Trains and trams stopped running and schools were closed down in the city. Police are investigating the incident as a possible terrorist attack. Counter-terrorism authorities have raised the terrorism threat level for Utrecht province to 5 or “critical,” the highest rating.
Reports indicate that additional security measures have been implemented at airports and other vital infrastructure points. Additional police have also been added to major highways, railway routes and border crossings. Additionally, all mosques in Utrecht have been evacuated and security has been heightened at all mosques nationwide, though it remains unclear if these measures are linked to the possible motive in the attack or as a precaution.
Utrecht is located approximately 40 kilometers (25 miles) southeast of Amsterdam. Gun-related violence in the city and across the country is rare. The attack took place in the Kanaleneiland neighborhood of Utrecht, which is home to a large Muslim community. Though police are investigating the possibility that this attack was terrorism-related, the precise motive for the attack remains unclear.
While authorities have taken additional security measures at mosques, it remains unknown currently whether police suspect the motive to be linked to that of the terror attack Friday, March 15 at two mosques in Christchurch, New Zealand, in which a gunman killed at least 50 people. The additional security measures at mosques could also be precautionary measures in order to prevent any anti-Muslim backlash in the event the attack is determined to be motived by Islamist terrorism.
The primary terrorism threat in the Netherlands is Islamist terrorism, both in the form of lone-wolf actors and terrorism networks. Though there have been no large-scale terror attacks in the country in recent years similar to what has been witnessed in the United Kingdom, France, Belgium, Germany and Spain, there have been minor incidents that demonstrate that the country has not been completely immune from the terror threat that has impacted Western Europe in recent years.
In September 2018, a “very advanced” terrorist attack plan was foiled when seven men were arrested in the cities of Arnhem and Weert. Police seized guns and bomb-making materials and authorities said the foiled plans involved attacking a mass event. Earlier, on 31 August 2018, two U.S. citizens were injured in a stabbing at a railway station in Amsterdam. The suspect, a 19-year-old Afghan male, was shot and arrested by police. He was suspected of having a terrorist motive.
What should you do if you find yourself in an active shooter situation?
While news coverage often stretches for days, the reality of active shooter situations, is the event itself is usually over within 10-15 minutes. Chances of survival in such a situation, often depend on how you respond in the first seconds after shots begin to ring out. Global Rescue’s operations personnel provide security advisory and extraction services to members all across the globe. Based on years of research and experience, if you find yourself in an active shooter situation, our operations personnel advises one of three courses of action: run, hide, or fight.
1. Run
Your best bet is usually getting as far away from the assailant as quickly as you can. A panicked evasion is not an effective one and there are a few important components of a good escape:
Have an escape route and plan in mind before you take off running.
Quickly put something between you and the assailant. Walls are obviously best, but tall furniture and other large, solid obstacles are helpful too. Know where the assailant is and whether he or she is near your escape route.
2. Hide
If running isn’t an option – and many times it isn’t, your next best plan is to hide and wait things out. Since active shooter situations usually don’t last long, you may be able to survive by staying out of sight for as little as 15 minutes. As with running, you need to have a strategy when you hide.
Hide in silence. Set your cell phone to silent (not off – you may need it) and make radios, computers and other devices as quiet as possible.
Lock the door. If you can get into an enclosed room, lock the door and barricade it with furniture and other heavy items. After securing the room, make sure everyone inside stays behind solid objects for additional protection. Be aware that the assailant might bang on the door, yell for help, or otherwise try to get you to open the door.
Turn off the lights. Close any blinds to prevent shadows from appearing under the door.
If you feel confident that the assailant won’t be able to hear you, call for help on the phone, send a text, email or radio message to alert first responders moving toward you.
Be ready to provide the following information in a calm, clear manner:
- What is happening?
- Your name and location, including building name and room number.
- Number of assailants, their physical features including gender, race and age, their location, color and style of clothing, weaponry and languages and commands they use.
- Number of people at your location.
- Number of potential victims at the location.
- Number and types of injuries.
3. Fight
The goal is to create enough space and time between you and the assailant to escape to relative safety. Fighting an armed assailant is the last resort and a choice you should make only when your life is in imminent danger and all other options have failed. If it comes down to a fight, be aggressive and violent.
Create a plan and work as a team.
Get control of the weapon. If you choose to fight, this is your key objective. Until the weapon is neutralized, there is a threat.
Use improvised weapons – tools, sporting goods, anything hard that will break bones. Find solid objects that you can lift and throw them at the assailant.
Blind the shooter. Spray cleaning products, fuel, salt, pepper – anything that burns or blinds.
When Authorities Arrive
If you manage to successfully evade or stop the assailant, remember that emergency services might not enter the area until they are sure the site is secured. When they do, they need to know that you are not a part of the threat, so remain calm and follow these instructions:
- Put down any items in your hands (i.e., bags, jackets).
- Raise hands and spread fingers. You may be instructed to keep your hands on your head. Keep them visible at all times.
- Avoid quick movements toward officers such as holding on to them for safety, pointing, screaming or yelling.
Our operations team is standing by 24/7/365 to provide travel assistance and advisory services to members. Contact Global Rescue at +1.617.459.4200 or email member services
Categories:
Health & SafetyMissions & Member TestimonialsMarch 14, 2019
Nearly 90 percent of travelers expressed some degree of concern for travel safety this year, according to new findings in the annual Global Rescue travel safety survey.
Compared to last year, 16 percent of travelers reported they are more concerned about travel safety in 2019, with most (82%) indicating they are still as concerned as they were last year.
View the Infographic here.
Among the top survey findings:
- Terrorism is no longer a primary concern. This year, more than two thirds (69%) of respondents ranked crime atop their three greatest traveling threats, followed by health and medical issues (67%) and then terrorism (41%). Less than one quarter (22%) of respondents ranked terrorism as their number one threat, with 33 percent of respondents ranking health and medical issues as their top concern. In 2018, 40 percent of respondents ranked terrorism as the greatest threat to their travel.
- Concerns over travel safety in Europe have subsided. This year, more than half of respondents (54%) plan to travel to Europe, which comes after 74 percent expressed at least some level of concern with travel to both Europe and the Middle East last year. The top four destinations in terms of concern this year are: Africa (87%), the Middle East (84%), South America (80%) and Asia (74%). Europe dipped significantly in the ranking with 66 percent reporting some concern.
- Travel safety concern overall is unchanged in 2019. Across the last two years, nearly 85 percent of respondents expressed some degree of concern for travel safety, at 87 percent in 2019 and 84 percent in 2018, respectively.
- Travel concerns are not impacting willingness to travel. Only six percent of respondents said concerns would have a significant impact on their travel. Nearly half (47%) reported their concerns would impact their plans “a little,” while 41 percent of respondents said their concerns will have no impact on their travel in 2019.
Much like last year, 48 percent of respondents will do more research when it comes to their travel safety concerns, while 30 percent will do nothing at all and 25 percent will prepare themselves for a possible crisis.
“I think we all take a risk every time we travel,” one survey participant said. “I understand the risks and try to make sure I am smart about the way I handle myself. I like to do some research on travel plans and destinations before I go to have adequate back up for mishaps.”
In 2018, 22 percent of travelers said they would be willing to change destinations amid travel safety concerns, while only 14 percent reported they would change destinations entirely in 2019. While overall concerns won’t impact a majority of travelers, health and medical issues (29%) and safety and security concerns (28%) are the top two factors preventing people from traveling more.
- Concerns with travel safety in Africa have increased. This year, the number of respondents either “concerned” or “very concerned” with travel to Africa increased to 56 percent, which is up from 39 percent last year. In 2018, 17 percent of respondents reported they were “very concerned” with travel to Africa, which has grown to 30 percent in 2019.
“This year’s results are reflective of a relative decline in the worldwide threat of terrorism, particularly in Europe and Turkey, where attacks in previous years likely influenced the perception that terrorism was a major concern,” said Global Rescue CEO and founder Dan Richards. “Medical and health issues as well as safety and security concerns are the top two barriers to more travel in 2019. Global Rescue stands ready on both fronts to support and ensure its members can travel more.”
The Global Rescue 2019 Travel Safety Survey was conducted from January 24 through February 15, 2019. The study is based on a survey of 900 current and former Global Rescue members ages 25 to 70 or older, with household incomes of $35,000 to $200,000 or more.
Categories:
Health & SafetySecurity & IntelligenceTravelMarch 12, 2019
Photo credit: pjs2005
Background
On 10 March, 157 passengers and crew were killed when a Boeing 737 MAX 8 aircraft operated by Ethiopian Airlines crashed shortly after takeoff. Flight ET 302 departed from Addis Ababa Bole International Airport (ABB) in Ethiopia at 08:38 local time en route to Nairobi Jomo Kenyatta International Airport (NBO) in Kenya. The pilot sent out a distress call and was given clearance to return to ABB, but the plane reportedly crashed six minutes after takeoff at 08:44 near Bishoftu. The victims of the crash represent 35 nationalities and include many aid workers and United Nations (UN) staff.
Authorities have yet to confirm the cause of the crash. Visibility was reportedly clear, but the plane showed “unstable vertical speed” after takeoff, according to data from FlightRadar24. The airline confirmed that the plane was new, having flown only 1,200 hours since it was delivered to Ethiopian Airlines in mid-November. The pilot had reportedly been employed at the airline since 2010 and was considered an experienced flier with 8,000 flight hours.
Similarities to October 2018 Lion Air crash in Indonesia
In the aftermath of the Flight ET 302 accident, comparisons have been made to another crash on 29 October 2018, in which 189 passengers and crew were killed when a Boeing 737 MAX 8 aircraft operated by Lion Air crashed into the Java Sea approximately 13 minutes after takeoff. Flight JT 610 departed from Soekarno-Hatta International Airport (CGK) in Jakarta, Indonesia at 06:20 local time en route to Depati Amir Airport (PGK) in Pangkal Pinang. The pilot reportedly asked for clearance to return to CGK, but air traffic control lost contact with the plane at 06:33. Witnesses to the accident said that the plane crashed with high impact at a steep, nose-down angle.
The Boeing 737 MAX 8 involved in the Flight JT 610 crash had previously flown 800 hours, having been delivered new to Lion Air in August 2018. Between 26-29 October, six problems were reportedly identified on the plane, including errors with displays that showed airspeed and attitude information and issues with the plane’s angle-of-attack sensor. During the flight before Flight JT 610, the crew had reportedly issued a “Pan Pan” urgency signal—indicating an emergency one level below “Mayday”—due to instrument failure. Lion Air, which is a regional budget carrier, also has a troubled record with proper airplane maintenance and safety.
A preliminary investigation of Flight JT 610 revealed that the co-pilot indicated to air traffic control that there was a “flight control problem” shortly after takeoff. The plane’s automatic anti-stalling system repeatedly forced the nose of the plane downward, which the crew manually corrected by steering the plane upward. The crew indicated to air traffic control that the aircraft’s instruments were displaying different altitudes, and the plane lost contact shortly after. Following the accident, Boeing received significant criticism for allegedly failing to disclose to pilots that the Boeing 737 MAX 8 was programmed with an anti-stalling system, which was designed to offset the risk that the size and placement of the aircraft’s engines could lead the plane to stall under specific conditions. The software is coded to automatically push the nose of the plane downward if sensors indicate that the angle of ascent is steep enough to stall the plane. In the case of Flight JT 610, the preliminary investigation suggests that this system activated after faulty sensors indicated incorrect data about the plane’s ascent.
In the wake of the crash, a memo from Boeing indicated that the system may kick in even if pilots are flying manually and it can push the nose of the plane downward such that pilots cannot steer it back up. Pilots were not briefed on the anti-stalling system and it was not included in flight manuals, reportedly because Boeing did not envision a scenario in which the automatic system would take over and because the company wanted to minimize the costs of retraining pilots on the new system. The anti-stalling system is also reportedly installed on Boeing’s 737 MAX 9 aircraft.
The Flight ET 302 and Flight JT 610 crashes both involved relatively new Boeing 737 MAX 8 aircraft that crashed shortly after takeoff. In both cases, flight data indicates that pilots struggled to maintain a steady ascent and weather doesn’t appear to have played a role in either crash. However, the results of a preliminary investigation into Flight ET 302 are not expected for several weeks and authorities have not confirmed any possible causes of the accident.
Our operations team is standing by 24/7/365 to provide travel assistance and advisory services to our members. For advisory services and assistance with any issues Global Rescue members encounter, please contact Global Rescue at +1.617.459.4200 or memberservices@globalrescue.com.
Categories:
Press ReleaseMarch 12, 2019
Lebanon, New Hampshire, March 12, 2019 – Nearly 90 percent of travelers expressed some degree of concern for travel safety this year, according to new findings in the Global Rescue 2019 Travel Safety Survey. The leading travel risk and crisis response provider of medical, security and intelligence, Global Rescue annually releases findings from its yearly travel safety survey. Compared to last year, 16 percent of travelers reported they are more concerned about travel safety in 2019, with most (82%), noting they are still as concerned as they were last year.
Among the top survey findings:
- Terrorism is no longer a primary concern. This year, more than two thirds (69%) of respondents ranked crime atop their three greatest traveling threats, followed by health and medical issues (67%) and then terrorism (41%). Less than one quarter (22%) of respondents ranked terrorism as their number one threat, with 33 percent of respondents ranking health and medical issues as their top concern. In 2018, 40 percent of respondents ranked terrorism as the greatest threat to their travel.
- Concerns over travel to Europe have subsided. This year, more than half of respondents (54%) plan to travel to Europe, which comes after 74 percent expressed at least some level of concern with travel to both Europe and the Middle East last year. The top four destinations in terms of concern this year are: Africa (87%), the Middle East (84%), South America (80%) and Asia (74%). Europe dipped significantly in the ranking with 66 percent reporting some concern.
- Travel concern overall is unchanged in 2019. Across the last two years, nearly 85 percent of respondents expressed some degree of concern for travel safety, at 87 percent in 2019 and 84 percent in 2018, respectively.
- Travel concerns are not impacting willingness to travel. Only six percent of respondents said concerns would have a significant impact on their travel. Nearly half (47%) reported their concerns would impact their plans “a little,” while 41 percent of respondents said their concerns will have no impact on their travel in 2019.
Much like last year, 48 percent of respondents will do more research when it comes to their travel safety concerns, while 30 percent will do nothing at all and 25 percent will prepare themselves for a possible crisis.
“I think we all take a risk every time we travel,” one survey participant said. “I understand the risks and try to make sure I am smart about the way I handle myself. I like to do some research on travel plans and destinations before I go to have adequate back up for mishaps.”
In 2018, 22 percent of travelers said they would be willing to change destinations amid travel safety concerns, while only 14 percent reported they would change destinations entirely in 2019. While overall concerns won’t impact a majority of travelers, health and medical issues (29%) and safety and security concerns (28%) are the top two factors preventing people from traveling more.
- Concerns with travel to Africa have increased. This year, the number of respondents either “concerned” or “very concerned” with travel to Africa increased to 56 percent, which is up from 39 percent last year. In 2018, 17 percent of respondents reported they were “very concerned” with travel to Africa, which has grown to 30 percent in 2019.
“This year’s results are reflective of a relative decline in the worldwide threat of terrorism, particularly in Europe and Turkey, where attacks in previous years likely influenced the perception that terrorism was a major concern,” said Global Rescue CEO and founder Dan Richards. “Medical and health issues as well as safety and security concerns are the top two barriers to more travel in 2019. Global Rescue stands ready on both fronts to support and ensure its members can travel more.”
The Global Rescue 2019 Travel Safety Survey was conducted from January 24 through February 15, 2019. The study is based on a survey of 900 current and former Global Rescue members ages 25 to 70 or older, with household incomes of $35,000 to $200,000 or more.
About Global Rescue
Global Rescue is the world’s leading provider of medical, security, evacuation and travel risk management services to enterprises, governments and individuals. Founded in 2004, Global Rescue has exclusive relationships with the Johns Hopkins Emergency Medicine Division of Special Operations and Elite Medical Group. Global Rescue provides best-in-class services that identify, monitor and respond to client medical and security crises. Global Rescue has provided medical and security support to its clients, including Fortune 500 companies, governments and academic institutions, during every globally significant crisis of the last decade. For more information, visit www.globalrescue.com.
Categories:
NewsMarch 10, 2019
Categories:
Missions & Member TestimonialsMarch 4, 2019
When Global Rescue member Dr. Ron Crystal set out to climb Mount Everest, the strength of his lungs was the least of his worries.
Instead, the 77-year-old seasoned climber was focused on retracing the 1921 British reconnaissance expedition. Led by Lieutenant Colonel Charles Howard-Bury decades ago, the small group of experienced explorers opted to begin their reconnaissance expedition from the north side of Mount Everest.
Travel experts and climbers have long debated the pros and cons of each Mount Everest Base Camp. With North Base Camp located in Tibet and South Base Camp situated on the opposite side in Nepal, it was Howard-Bury himself who detailed an uncommon, purely unobstructed view of the towering peak from the north side in his book, “Everest Reconnaissance: The First Expedition of 1921.”
The north side is exactly where Crystal and two guides, including one who is an emergency room physician in France, decided to start their climb.
Reaching North Base Camp in Tibet as planned, at 5,150 meters (16,900 feet), Crystal had been to higher altitudes in the past but had not slept at a comparable altitude.
“The first day I was at the base camp, I was absolutely fine and I slept fine,” Crystal said.
As Crystal headed toward Everest on to the glacier, something wasn’t quite right.
“I just felt terrible – not strong at all,” Crystal said.
Crystal was exhausted, out of breath and had a productive cough.
All were symptoms of high altitude related illness, something Crystal, a pulmonary physician at Weill Cornell Medicine in New York City, knew well.
However, Crystal was surprised his symptoms didn’t include anything more severe – he had no headaches, nausea or diarrhea.
But then came the one symptom that prompted Crystal’s own diagnosis – a potentially life-threatening medical emergency.
“My oxygen saturation had dropped and my resting pulse, which is usually between 63 and 65 was at 95,” Crystal said. “When I was lying flat, I just felt uncomfortable.”
Crystal’s diagnosis was high altitude pulmonary edema (HAPE).
One of three high altitude illness syndromes, HAPE can quickly become fatal, as leaky capillaries cause lungs to swell with fluid.
Descending to a lower altitude typically relieves most symptoms, but the challenge of getting down the mountain was equally as problematic for Crystal.
That’s when the group physician contacted Global Rescue.
Global Rescue staff members quickly arranged transport for Crystal down to 4,300 meters (14,100 feet) to alleviate some of his symptoms and ensure he was stable enough for a medical evacuation to a clinic in Kathmandu, Nepal.

At base camp, Crystal was able to get an SUV to a small village, traveling down about 3,000 feet.
“The hope was that I would get better and maybe go back up by the next morning,” Crystal said. “Although my oxygen saturation had improved a little bit, I still was clearly symptomatic.”
Closely monitoring Crystal’s condition, Global Rescue’s medical operations team advised a medical evacuation was necessary to Kathmandu.
“We had to get to a small border crossing and then eventually to a village and out by helicopter,” Crystal said.
The next closest crossing was seven hours west in Gyirong. Global Rescue transported Crystal there, arranged a helicopter evacuation to Kathmandu, and an ambulance to bring Crystal to a world-class medical facility.
Examined by a physician who had been treating climbers in Kathmandu for more than a decade, Crystal was highly impressed by the level of care he received.
“I know a lot about what I had. In fact, I’ve written an academic article about HAPE and I’ve lectured about it,” Crystal said. “However, this doctor had seen hundreds of cases and he knew so much more about it than I did.”
Although HAPE is rare, even for well-prepared climbers, high altitude illness can unexpectedly become fatal if not immediately addressed.
“It’s obviously something I know about but to have it happen to you – it’s random,” Crystal said.
By the next day, everything was normal and Crystal flew out of Kathmandu.
“Overall I was very impressed with what Global Rescue did,” Crystal said. “There was no question about what was needed and no pushback in terms of arranging the rescue. Everything was very professional and there was nice follow up the next day. I was very pleased.”
