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“What started as an epic adventure turned into an epic failure”

In January 2016, Global Rescue member Kevin Koval and his friends set out for an eight-day motorcycle trip across South Africa. On the second day, the team cruised along the route to Cape Town, enjoying…

In January 2016, Global Rescue member Kevin Koval and his friends set out for an eight-day motorcycle trip across South Africa. On the second day, the team cruised along the route to Cape Town, enjoying the freedom of the open road.  

“My buddies and I do a trip like this every year,” said Koval.

Before the day was over, however, things would take a bad turn.

While riding through the country of Lesotho, Koval hit a series of rocks and was thrown off the road, down an embankment, and into a boulder field. His bike fell over the side of a cliff. Koval had broken his tibia and fibula, leaving him unable to ride along with the rest of the group to Cape Town.

To his relief, Koval was assisted by a local who made him a temporary splint for Koval’s lower leg out of nothing more than a tire iron, jumper cables and tape.

Injured and in unfamiliar territory, Koval searched for cellphone service. As soon as he got it, he immediately called Global Rescue.

Koval was transported to a nearby medical facility that had been vetted by Global Rescue’s Operations team.

“Global Rescue said, ‘Let us check it all out and make sure it’s a good facility. If it’s not then we’ll find another place and mobilize you to wherever you need to go,’” Koval recounted.

From thousands of miles away, Global Rescue was with him every step of the way.

“The Global Rescue team was calling every half hour just to check in, and it was fantastic. I got to the hospital and had surgery the next day on my leg,” said Koval.

To oversee his care, Global Rescue deployed a critical care paramedic to Koval’s hospital bedside in Pietermaritzburg, the capital of the province of KwaZulu-Natal, South Africa. Koval was pleasantly surprised.

“I didn’t have anyone with me since all of my buddies kept going. They had to get to Cape Town and just kept riding, so I felt like I had an advocate there with Global Rescue.”

While Koval recovered from having surgery, Global Rescue arranged to transport him back home to New York.

 “It was a great flight. Global Rescue’s paramedic took care of everything, and made a less than desirable experience a good one. He kept me informed of everything, so it wasn’t the fear of the unknown for me. He took a lot of the stress off me in figuring out how to get home. When we did get to my house, the paramedic explained all of the medications to my girlfriend, making sure it was a smooth hand-off.”

Koval noted, “What started as an epic adventure turned into an epic failure. In the end, it really wasn’t a big deal because of the service that Global Rescue provided.  I’ve had a lot of people inquire, ‘What was that rescue service you had?’ I’ve referred quite a few people to Global Rescue because of how wonderful an experience it was. Global Rescue really made my ordeal so much easier, just not having to worry about a thing.”

 

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A World Away from Home, a Student in Peril

Student travel abroad nearly always includes fun, adventure and expanded horizons. Safety, however, is never a guarantee. Sixteen-year-old Lily Goodman and her mother, Joan Davis, realized this when Lily traveled to China during her junior…

Lily Goodman, center, at the Great Wall

Student travel abroad nearly always includes adventure, especially amid the excitement of expanded horizons.

When it comes to student travel abroad though, safety is never a guarantee. That’s something parents Joan and Robert Davis realized when their 16-year-old daughter left home for a trip to China in high school.

Although their daughter Lily had travel insurance through school, a family friend adamantly suggested a Global Rescue membership, so the Davis’ decided to purchase a membership.

With everything in place, Lily headed to Beijing where she would live with a host family for a year.

After settling into her new home, Lily took a group trip to Southern China. Hours away from her host home and an ocean away from her family, Lily started to vomit blood.

“In southern China, Lily ended up getting some kind of gastrointestinal virus, maybe food poisoning – we didn’t know,” Davis said. “First they took her to the village doctor. Then they transferred her in an ambulance for three hours to a closer, regular hospital. It was very scary. When I got off the phone, I was just sitting there thinking, ‘What am I going to do? I don’t speak the language. My kid is way over there.’”

Lily begins her junior year in China

Given the language barrier, Davis and her husband Robert did not understand the test results they were receiving regarding the condition of their daughter.

That’s when Davis contacted Global Rescue.

Acting quickly, Global Rescue made contact with the Chinese hospital and established communication with the physicians overseeing Lily’s care.

Global Rescue assisted with translating records and correspondence between Lily’s family and the Chinese doctors. Global Rescue also facilitated a detailed review of all the medical reports with Robert, a recently retired orthopedic surgeon.

Three days after she was admitted into the hospital, Lily was cleared by Chinese doctors to go home.

However, upon reviewing Lily’s latest test results, Global Rescue personnel did not agree.

“Global Rescue’s team said, ‘No, we don’t think that she [Lily] should leave right now,” Robert recalled. “Her test numbers do not look good. She’s not up to the standard of care we would have if she were here in the U.S.’”

On the recommendation of Global Rescue, the Chinese hospital kept Lily and continued to give her fluids. 

Once Lily was released from the hospital, she traveled back to Beijing with plans to see a doctor. Following her recovery, Lily was able to finish out the semester abroad before returning home to the United States.

“It was a horrible experience but Global Rescue made it lot easier for me,” Joan said.

Despite the stress of having a seriously ill child so far from home, the Davis’ did not feel out of control.

“Global Rescue personnel were on the phone with me constantly,” Robert said. “Global Rescue was also on the phone with the Chinese medical staff and with the director of Lily’s school.”

With three other children, the Davis’ were so impressed with their experience that they enrolled in a Global Rescue family membership.

“I’m a firm believer in Global Rescue,” Robert said.

 

Lily looks out across Beijing

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Member Advisory: Crowd Safety

Following the terrorist attack at a large public event in Manchester, England, security is being stepped up in cities, major transportation hubs, and at large events. These measures are expected after attacks, and may not…

Following the terrorist attack at a large public event in Manchester, England, security is being stepped up in cities, major transportation hubs, and at large events. These measures are expected after attacks, and may not always be in direct response to a specific threat. They are designed to reassure the public and to deter any possibility of a copycat attack.

Drawing on experience from supporting large events at public venues – such as the Winter Olympics in Sochi, Russia – Global Rescue Security Operations personnel recommend the following before heading to the venue:

Do your homework.  Take a few moments to browse the event venue’s website.  Look specifically for the rules and guidance section, what’s allowed and, more importantly, not allowed inside the venue; there likely will be a list of prohibited items.  Find a schematic of the venue and either print and/or save a copy to your device; ensure your friends or family do the same.  All group members should be familiar with where the parking lot or bus loading zone is in relation to where their seats are.  Since cell phone service will likely be disrupted immediately following an event, identify two potential points inside the venue and at least one outside the venue where the group could rally in the event of a separation or if a major event should occur.  This point should be easily identified from a distance and not impacted by a large crowd; raised signposts or banners usually suffice; lots of light in the area would be a big plus.

Prepare to spend more time getting in and getting out.  Expect delays due to security and/or an event disturbance.  Added security at major events will delay entry into the venue as enhanced screening measures are introduced.  Be prepared for this by adhering to the venue’s prohibited items list. Bring proper clothing– jacket, raincoat, hat, gloves–not just for the event but more importantly for unexpected situations and wait times in unsheltered areas. Prepare to walk longer distances than anticipated and be able to walk quickly or run. Wear comfortable shoes, not flip-flops.  You’ll likely be walking a good distance and waiting in line for potentially lengthy periods.  Also, should an incident take place that requires the evacuation of the venue, it may not be possible to take the most direct route back to your transportation.  An extra candy bar and bottle of water are always a plus and can be discarded at security checkpoints without excessive loss.

Stay together inside the venue.  Keep group members in relative proximity to each other and, when leaving the seats during the event, do so in at least a pair.  Tell others in the group that you’re leaving and be specific: “Jane and I are going to get another pretzel from the vendor outside zone M420, we’ll be back in 10 minutes and have our phones. We’ll let you know if we get delayed.”  Enter the venue with a charged phone and consider taking a spare external charger as well.

Understand incident response.  Unless you’re in imminent danger, stay where you are and take all instructions from competent authority.  Avoid rushing right toward an exit and getting caught up in a large and panicky crowd.  This is a critical point for those with small children or anyone needing additional assistance.  If forced into a crowd, attempt to stay near a wall and walk purposefully.  Use the predetermined rally points to collect your group; having the additional point outside the venue will be helpful in a forced evacuation if authorities do not permit waiting at an inside rally point.