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Mission Brief: July 2017

Every day, Global Rescue personnel are involved in medical, security and travel operations all over the globe. Here is a snapshot of some of our recent activity.

MISSION BRIEF: JULY 2017

Every day, Global Rescue personnel are involved in medical, security, and travel operations all over the globe. Here is a snapshot of some of our recent activity.

                                  – MEDICAL –

NIGERIA – Performed a medical evacuation from Nigeria to a Lebanon medical facility for an employee of a corporate partner who was severely injured in a car crash.

CALIFORNIA – Arranged a medical evacuation for an employee of a partner organization who suffered head and neck injuries in a fall while hiking.

CANADA – Medically evacuated a member suffering from serious internal injuries after a motorcycle accident in British Columbia.

NAMIBIA – Advised a member whose wife suffered temporary loss of consciousness and required a procedure for gastrointestinal issues, and helped identify options for a flight home to the United States.

BAHAMAS – Provided advisory services to a student who experienced severe irritation in one of his eyes and forwarded treatment recommendations to his school.

ZIMBABWE – Deployed paramedics to a member who became unresponsive after suffering a cerebral hemorrhage, and evacuated him to the United States.

ARGENTINA – Advised the parents of a student who suffered complications from previously diagnosed sickle cell anemia and facilitated medical record exchange with a local medical facility.

RWANDA – Provided treatment recommendations to a member whose son suffered a dog bite injury to his torso; tracked down the dog’s vaccination history to ensure it was free of any communicable diseases.

INDIA – Provided advisory services to a member who suffered gastrointestinal discomfort and helped manage his antimalarial medication until he could be seen at a local facility.

BAHAMAS – Coordinated treatment with an on-site physician for three students infected with a resistant species of head lice.

KENYA – Provided charter flight information for a member who showed signs of a bacterial infection, and maintained contact with her until she was able to fly home.

GERMANY – Arranged a medical consult for a student with a preexisting syndrome who suffered full body seizures and headaches.

BHUTAN – Provided advice and assessment to a member suffering from persistent nausea and vomiting during her trip to Bhutan.

PORTUGAL – Provided advisory services and coordinated a treatment and recovery plan for a member who dislocated his hip.

TANZANIA – Provided advisory services to a member who suffered swelling and loss of sensation in her hands while climbing Mount Kilimanjaro.

PERU – Provided advisory services to an employee of a corporate client whose child was seriously ill and helped the member locate a medical facility.

TANZANIA – Advised a member whose medication was tampered with and potentially contaminated by a group of baboons.

FRANCE – Provided consultative services and treatment to a 14-year-old member who fell and injured her arm while skiing.

ECUADOR – Provided a comprehensive medical consult for a member who began suffering from aphasia.

BAHAMAS – Consulted with a member who was diagnosed with viral conjunctivitis and made recommendations to expedite his recovery.

ITALY – Provided medical advisory services to a member who suffered a severe reaction to mosquito bites.

THAILAND – Advised a member who suffered gastrointestinal issues and fever after receiving a mosquito bite.

CAMBODIA – Deployed a paramedic to accompany a member during his repatriation to the U.S. after he began suffering debilitating back pain and was unable to walk.

                               – SECURITY & TRAVEL –

UNITED KINGDOM – Worked with members and clients to locate staff and confirm their safety following the terrorist attacks at the London Bridge, Borough Market, and Vauxhall.

PHILIPPINES – Assisted in locating employees of a corporate client after explosions and gunfire occurred in the Pasay City Area.

GUATEMALA – Assisted an employee of a corporate client who misplaced her Green Card and was refused boarding on a flight back to the United States. Operations personnel obtained a digital copy of her Green Card and flight information and helped her return home.

GUATEMALA – Employees of one of Global Rescue’s corporate partners requested a security consult after feeling minor aftershocks from a 6.8 magnitude earthquake. Security operations personnel investigated the situation and determined there were no reported threats or tsunami concerns in the area.

PERU – Provided advisory services to an academic client that had a group of students impacted by protests and blocked highways near the airport. Security operations personnel established a communication plan to help the group make it safely to the airport on time.

                               – INTELLIGENCE SERVICES –

 MULTIPLE LOCATIONS – Upon request from members and clients, Global Rescue provided assessments of the security and medical risks involved in travel to many destinations, including Turkey, Germany, the United Kingdom, Russia, Haiti, Pakistan, Qatar, Kazakhstan, Belarus, Kuwait, Botswana, Niger, South Africa, Zambia and several other African locations. These assessments included recommendations for suitable hotels, the effect a U.S. travel ban might have on travel, and local hospital and embassy information.

 
 

 

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Security Experts Address Travel-Risk Preparedness at GBTA

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“What started as an epic adventure turned into an epic failure”

In January 2016, Global Rescue member Kevin Koval and his friends set out for an eight-day motorcycle trip across South Africa. On the second day, the team cruised along the route to Cape Town, enjoying…

In January 2016, Global Rescue member Kevin Koval and his friends set out for an eight-day motorcycle trip across South Africa. On the second day, the team cruised along the route to Cape Town, enjoying the freedom of the open road.  

“My buddies and I do a trip like this every year,” said Koval.

Before the day was over, however, things would take a bad turn.

While riding through the country of Lesotho, Koval hit a series of rocks and was thrown off the road, down an embankment, and into a boulder field. His bike fell over the side of a cliff. Koval had broken his tibia and fibula, leaving him unable to ride along with the rest of the group to Cape Town.

To his relief, Koval was assisted by a local who made him a temporary splint for Koval’s lower leg out of nothing more than a tire iron, jumper cables and tape.

Injured and in unfamiliar territory, Koval searched for cellphone service. As soon as he got it, he immediately called Global Rescue.

Koval was transported to a nearby medical facility that had been vetted by Global Rescue’s Operations team.

“Global Rescue said, ‘Let us check it all out and make sure it’s a good facility. If it’s not then we’ll find another place and mobilize you to wherever you need to go,’” Koval recounted.

From thousands of miles away, Global Rescue was with him every step of the way.

“The Global Rescue team was calling every half hour just to check in, and it was fantastic. I got to the hospital and had surgery the next day on my leg,” said Koval.

To oversee his care, Global Rescue deployed a critical care paramedic to Koval’s hospital bedside in Pietermaritzburg, the capital of the province of KwaZulu-Natal, South Africa. Koval was pleasantly surprised.

“I didn’t have anyone with me since all of my buddies kept going. They had to get to Cape Town and just kept riding, so I felt like I had an advocate there with Global Rescue.”

While Koval recovered from having surgery, Global Rescue arranged to transport him back home to New York.

 “It was a great flight. Global Rescue’s paramedic took care of everything, and made a less than desirable experience a good one. He kept me informed of everything, so it wasn’t the fear of the unknown for me. He took a lot of the stress off me in figuring out how to get home. When we did get to my house, the paramedic explained all of the medications to my girlfriend, making sure it was a smooth hand-off.”

Koval noted, “What started as an epic adventure turned into an epic failure. In the end, it really wasn’t a big deal because of the service that Global Rescue provided.  I’ve had a lot of people inquire, ‘What was that rescue service you had?’ I’ve referred quite a few people to Global Rescue because of how wonderful an experience it was. Global Rescue really made my ordeal so much easier, just not having to worry about a thing.”

 

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A World Away from Home, a Student in Peril

Student travel abroad nearly always includes fun, adventure and expanded horizons. Safety, however, is never a guarantee. Sixteen-year-old Lily Goodman and her mother, Joan Davis, realized this when Lily traveled to China during her junior…

Lily Goodman, center, at the Great Wall

Student travel abroad nearly always includes adventure, especially amid the excitement of expanded horizons.

When it comes to student travel abroad though, safety is never a guarantee. That’s something parents Joan and Robert Davis realized when their 16-year-old daughter left home for a trip to China in high school.

Although their daughter Lily had travel insurance through school, a family friend adamantly suggested a Global Rescue membership, so the Davis’ decided to purchase a membership.

With everything in place, Lily headed to Beijing where she would live with a host family for a year.

After settling into her new home, Lily took a group trip to Southern China. Hours away from her host home and an ocean away from her family, Lily started to vomit blood.

“In southern China, Lily ended up getting some kind of gastrointestinal virus, maybe food poisoning – we didn’t know,” Davis said. “First they took her to the village doctor. Then they transferred her in an ambulance for three hours to a closer, regular hospital. It was very scary. When I got off the phone, I was just sitting there thinking, ‘What am I going to do? I don’t speak the language. My kid is way over there.’”

Lily begins her junior year in China

Given the language barrier, Davis and her husband Robert did not understand the test results they were receiving regarding the condition of their daughter.

That’s when Davis contacted Global Rescue.

Acting quickly, Global Rescue made contact with the Chinese hospital and established communication with the physicians overseeing Lily’s care.

Global Rescue assisted with translating records and correspondence between Lily’s family and the Chinese doctors. Global Rescue also facilitated a detailed review of all the medical reports with Robert, a recently retired orthopedic surgeon.

Three days after she was admitted into the hospital, Lily was cleared by Chinese doctors to go home.

However, upon reviewing Lily’s latest test results, Global Rescue personnel did not agree.

“Global Rescue’s team said, ‘No, we don’t think that she [Lily] should leave right now,” Robert recalled. “Her test numbers do not look good. She’s not up to the standard of care we would have if she were here in the U.S.’”

On the recommendation of Global Rescue, the Chinese hospital kept Lily and continued to give her fluids. 

Once Lily was released from the hospital, she traveled back to Beijing with plans to see a doctor. Following her recovery, Lily was able to finish out the semester abroad before returning home to the United States.

“It was a horrible experience but Global Rescue made it lot easier for me,” Joan said.

Despite the stress of having a seriously ill child so far from home, the Davis’ did not feel out of control.

“Global Rescue personnel were on the phone with me constantly,” Robert said. “Global Rescue was also on the phone with the Chinese medical staff and with the director of Lily’s school.”

With three other children, the Davis’ were so impressed with their experience that they enrolled in a Global Rescue family membership.

“I’m a firm believer in Global Rescue,” Robert said.

 

Lily looks out across Beijing

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U.S. universities in Qatar wary of diplomatic upheaval isolating the country

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Global Rescue: In the business of saving lives

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5 Reasons Why You Need Medical Evacuation Coverage

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Risky retrieval of Everest bodies raises climbers’ concern

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Everest rescuers retrieve bodies of two Indian climbers

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In deadly climbing season at Everest, crowds add to high risks

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Travelers to U.K. will face heightened security after Manchester attack