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Global Rescue medical consultation helps member’s recovery from an eye injury in Zimbabwe

For the first time in their extensive travels, Lorne and Mary Liechty purchased a Global Rescue membership. For the first time, they needed it.

For the first time in their extensive travels, Lorne and Mary Liechty purchased a Global Rescue membership. For the first time, they needed it.  On only his second day in Zimbabwe, Lorne found himself with an eye irritant that felt as if someone had stuck a needle in his eye.  Four hours from the nearest medical facility, Mary turned to Global Rescue.

“We were trying as hard as we could to do what we knew to do,” Mary explained.  She had attempted to flush the piece of debris out twice after Lorne complained that it felt as if it were poking into his cornea.  “We talked to his personal ophthalmologist and then to his specialist. He has macular degeneration, and the specialist assured us it had nothing to do with the MD, and that it was likely something foreign in his eye. He said, ‘put the drops in, if it hurts don’t keep using them.’ So, we put one drop in and it was extremely painful, excruciatingly painful, so we didn’t put anymore in,” Mary said.  In the midst of these attempts to ease Lorne’s pain, Mary called Global Rescue. 

“I hadn’t even remembered to call you until I prayed and I just really felt like that was my answer for that moment, to be able to be at ease with what we were doing,” Mary continued.  She spoke with several Global Rescue operations personnel over the course of multiple calls using a satellite phone from their remote location amidst connectivity issues.

The next morning, when Lorne’s condition had not improved as they had hoped, Mary packed up all their belongings in case they needed to be evacuated, and drove to Bulawayo to see an optometrist and an ophthalmologist.  “The doctor put some kind of dye in Lorne’s eye. Everything that was damaged showed up red in his eye. It was more than a third, I would say close to half of his entire cornea that had been injured,” Mary said.  “It was pretty amazing to me how much damage a little speck of nothing could do.”

Next a nurse at the facility professionally flushed Lorne’s eye. “Immediately he felt better,” said Mary. “He sat up and opened his eyes without pain for the first time in 24 hours.”

Mary theorized that the foreign object was a small piece of thatch from their cabin roof.  Once the situation was resolved, the couple stayed over in Bulawayo for the night before returning for the remaining seven days of their trip without further incident. 

Praising the affordability of Global Rescue membership, she continued, “I saw it as a good financial investment in my peace of mind for this particular trip. I told my husband it was very nice to have someone I could turn to when I was completely at my wit’s end, someone to share the unknown with.”

Mary continued, “More than anything else, I think Global Rescue gave me an opportunity to feel that there was an ‘out’ for this – that there was a way to handle our problems and not feel like I was on my own there in the middle of Africa, four hours from the closest doctor. Talking with Global Rescue gave me the confidence and assurance that, even if I am handling this on my own, I am not alone.”

 

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Boston Business Journal – Profile of Global Rescue CEO Dan Richards

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Ocean Row Events’ Leven Brown expresses thanks to Global Rescue

Following Global Rescue's successful rescue last week of a rower in the middle of the Indian Ocean, Ocean Row Events managing director and ocean rower Leven Brown shared his gratitude:

The Avalon’s departure from Geraldton in Western Australia on June 11, 2014 (Photo courtesy of Ocean Row Events)

Following Global Rescue’s successful rescue last week of a rower in the middle of the Indian Ocean, Ocean Row Events managing director and ocean rower Leven Brown shared his gratitude:

“I would thoroughly recommend Global Rescue to all seafarers. We had a crew member with severe burns during a rowing expedition and we were literally in the middle of the Indian Ocean.  Global Rescue not only gave us medical advice which helped us manage these burns but also arranged a quick and efficient evacuation for the crew member.  If you are going anywhere adventurous and it carries risk, Global Rescue is the essential partner as it is for us.”  Leven Brown, Ocean Rower, Managing Director – Ocean Row Events

 

Avalon crew member Shane Usher (in light blue) with crew of the Nordic River (Photo courtesy of LPGC “Nordic River” “K” Line Ship Management Co., Ltd. [Tokyo, Japan])

 

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Shipping industry publications – Global Rescue highlighted in Indian Ocean rescue

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Global Rescue successfully rescues Indian Ocean rower

Global Rescue coordinated the rescue of a rower from the middle of the Indian Ocean after he sustained severe burns. Ocean Row Events (ORE) crew member Shane Usher was successfully evacuated to the 590-foot K…

Nordic River launch boat (R) evacuates injured rower from Avalon rowboat (L) during Indian Ocean rescue led by Global Rescue on July 11. (Courtesy: LPGC ”Nordic River” “K”Line Ship Management Co., Ltd. [Tokyo, Japan])

Global Rescue has coordinated the rescue of a rower from the middle of the Indian Ocean after he sustained severe burns.

Ocean Row Events (ORE) crew member Shane Usher was successfully evacuated to the 590-foot K Line bulk carrier Nordic River on the morning of July 11.  Earlier in the week, Usher had accidentally scalded himself while preparing food on the ORE rowboat, Avalon.

Global Rescue’s medical team confirmed that Usher’s burns were significant enough that an evacuation was necessary to secure proper treatment.  The six-man and one woman Avalon crew was rowing non-stop across the Indian Ocean, having departed Geraldton, Australia, on June 11.

Global Rescue led the rescue and coordinated with the Australian Maritime Safety Authority (AMSA) and the Australian Rescue Coordination Centre to identify a vessel in the vicinity of the Avalon. Global Rescue led the operation from its operations centers in Massachusetts, New Hampshire and Thailand.

The Nordic River responded to the request to go to the aid of the rowboat. The carrier reached the Avalon successfully and transferred Usher by launching a rescue boat. The challenging operation, which was conducted in the open ocean, lasted nearly two hours.

  

 K Line carrier (Courtesy: LPGC “Nordic River” “K” Line Ship Management Co., Ltd. [Tokyo, Japan])

 

Once Usher was on board the Nordic River, Global Rescue’s medical team managed the treatment of his burns, liaising with the Nordic River’s crew to oversee his care.  The ship is expected to reach Australia on July 18.

The current Ocean Row Events mission is to row from Western Australia to Durban, South Africa, through nearly 5,000 miles of open ocean. The Avalon sustained only minor damage after the rescue and is en route to Africa.

 

 Ocean Row Events’ Avalon in the Indian Ocean (Courtesy: LPGC “Nordic River” “K” Line Ship Management Co., Ltd. [Tokyo, Japan])

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Global Rescue Successfully Rescues Indian Ocean Rower

Boston, Mass., – Global Rescue, a crisis response firm providing medical, security, evacuation, and travel risk management services to corporations, governments and individuals, has coordinated the rescue of a rower from the middle of the…

Boston, Mass., – Global Rescue, a crisis response firm providing medical, security, evacuation, and travel risk management services to corporations, governments and individuals, has coordinated the rescue of a rower from the middle of the Indian Ocean after he sustained severe burns.

Ocean Row Events (ORE) crew member Shane Usher was successfully evacuated to the 590-foot K Line bulk carrier Nordic River on the morning of July 11. Earlier in the week, Usher had accidentally scalded himself while preparing food on the ORE rowboat, Avalon.

Global Rescue’s medical team confirmed that Usher’s burns were significant enough that an evacuation was necessary to secure proper treatment. The six-man and one woman Avalon crew was rowing non-stop across the Indian Ocean, having departed Geraldton, Australia, on June 11.

Global Rescue led the rescue and coordinated with the Australian Maritime Safety Authority (AMSA) and the Australian Rescue Coordination Centre to identify a vessel in the vicinity of the Avalon. Global Rescue led the operation from its operations centers in Massachusetts, New Hampshire and Thailand.

The Nordic River responded to the request to go to the aid of the rowboat. The carrier reached the Avalon successfully and transferred Usher by launching a rescue boat. The challenging operation, which was conducted in the open ocean, lasted nearly two hours.

Once Usher was on board the Nordic River, Global Rescue’s medical team managed the treatment of his burns, liaising with the Nordic River’s crew to oversee his care. The ship is expected to reach Australia on July 18. The current Ocean Row Events mission is to row from Western Australia to Durban, South Africa, through nearly 5,000 miles of open ocean. The Avalon sustained only minor damage after the rescue and is en route to Africa.

About Global Rescue

Global Rescue is a worldwide provider of integrated medical, security, intelligence, travel risk management and crisis response services to corporations, governments and individuals. Founded in partnership with Johns Hopkins Medicine, Global Rescue’s unique operational model provides best-in-class services that identify, monitor and respond to potential threats. Global Rescue has provided medical and security support to clients during every globally significant crisis of the last decade. Memberships start at $119 and entitle members to rescue and transport services to their home hospital of choice.

For more information, call +1-617-459-4200 or visit www.globalrescue.com.

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Health & SafetyTravel
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MERS-CoV: What you should know

MERS-CoV, or Middle East Respiratory Syndrome Coronavirus, belongs to the large family of coronaviruses which have been known to cause illness in both humans and animals. In humans, the coronaviruses can cause mild respiratory illness…

MERS-CoV, or Middle East Respiratory Syndrome Coronavirus, belongs to the large family of coronaviruses which have been known to cause illness in both humans and animals. In humans, the coronaviruses can cause mild respiratory illness like the common cold to severe life-threatening illness such as MERS-CoV or Severe Acute Respiratory Syndrome (SARS).

MERS-CoV was first reported by the World Health Organization on 22ndSeptember 2012; since then, all the associated cases globally have been linked back to the Arabian Peninsula. The disease first emerged in Jordan in April 2012 and was retroactively attributed to MERS later that year.

Transmission:

It is suspected that the primary source of transmission is from infected animals to people working closely with the animals, with limited human-to-human transmission.  Camels are suspected to be the main animal source of infection but this has yet to be confirmed by health authorities and investigations regarding the source are ongoing.  The incubation period is 2-14 days.

Countries with Lab-confirmed MERS cases

Countries in or near the Arabian Peninsula with cases:

–Saudi Arabia
–United Arab Emirates (UAE)
–Qatar
–Oman
–Jordan
–Kuwait
–Yemen
–Lebanon
–Iran

Countries with Travel-associated cases:

–United Kingdom (UK)
–France
–Tunisia
–Italy
–Malaysia
–Philippines
–Greece
–Egypt
–United States of America (USA)
–Netherlands

*Two patients were transferred to Germany for care

Who is at risk:

–Anyone visiting farms, markets, barns or places where camels are present
–Recent travelers to the Arabian Peninsula
–Anyone in close contact with an ill traveler from the Arabian Peninsula
–People with diabetes, kidney failure, chronic lung diseases or weakened immune systems
–Healthcare workers caring for infected patients.

Signs and symptoms:

–Fever
–Cough
–Shortness of breath
–May have gastrointestinal symptoms such as diarrhea, nausea or vomiting.

It should be noted that not all infected individuals will exhibit symptoms. Those who have traveled to the Arabian Peninsula should be cautious, regardless of their activities or outward symptoms.

Treatment:

There is no specific treatment for MERS-CoV infection.  The current treatment regimen involves supportive care to alleviate symptoms and provide support to vital organ functions.

Prevention:

  1. Observe good personal hygiene at all times.
    2. Practice frequent hand-washing (before handling food or eating, after going to the toilet or when hands are soiled). Use alcohol-based hand sanitizer if soap and water are not available.
    3.    Avoid close contact with persons suffering from acute respiratory infections.
    4.    Cover your nose and mouth with a tissue when you cough or sneeze, then throw the tissue in the trash.
    5. Avoid touching your eyes, nose and mouth with unwashed hands.
    6. Avoid contact with camels and other live farm/wild animals. If there is contact, wash hands thoroughly with soap.
    7. Adopt good food safety practices and avoid consuming unpasteurized milk and uncooked meat.
    8. Get vaccinated against influenza and meningitis. While there is NO vaccination against MERS-CoV, vaccinations against influenza and pneumococcal infection can help prevent these common infections that have symptoms similar to MERS-CoV.
    9. If you are traveling to the Arabian Peninsula and have pre-existing chronic conditions, consult your doctor prior to your travels for medical travel advice.
    10. Should you become unwell with fever and cough during or after your recent travel (within two weeks) to the Arabian Peninsula, put on a mask and seek medical attention immediately.

 

 

Temperature surveillance of passengers at airports

Airports around the world have begun temperature monitoring and health surveillance checks of passengers upon arrival.

     To our knowledge, a number of major international airports have installed and implemented infrared temperature monitoring:
1. Middle East International Airports – Riyadh, Jeddah, Dubai, Abu Dhabi, Kuwait City and Bahrain
2.  Australia – Sydney, Melbourne, Perth, Darwin
3.  New Zealand
4.  Singapore
5.  Hong Kong
6.  Malaysia – Kuala Lumpur
7.  United Kingdom
8.  Turkey – Istanbul

These infrared temperature machines will detect passengers with a high body temperature as they pass through the checkpoints. This helps the health officials at the checkpoints to quickly screen incoming passengers with fever (one of the signs and symptoms of MERS-CoV). However, not all MERS-CoV infected individuals will exhibit symptoms, much less a fever, rendering the temperature scanners not entirely effective.  Nonetheless, temperature scanners are the method that health authorities are employing as a first line of screening. Passengers with a higher than normal body temperature will be further screened by health officials. In addition, the passenger may be asked to complete a questionnaire detailing recent travel histories and activities. Depending on the reply, the passenger may be required to be seek immediate medical attention at one of the airport clinics before being allowed to enter the country.

For anyone who has symptoms of fever, cough or shortness of breath prior to travel, it is advisable to seek medical consultation to obtain a fitness to fly memo or certificate. The memo or certificate should indicate any recent travels.

Sources:

http://www.cdc.gov/CORONAVIRUS/MERS/faq.html

National Center for Immunization and Respiratory Diseases, Division of Viral Diseases

Page last updated: June 12, 2014

http://wwwnc.cdc.gov/travel/notices/watch/coronavirus-saudi-arabia-qatar

Centers for Disease Control and Prevention
National Center for Emerging and Zoonotic Infectious Diseases (NCEZID)
Division of Global Migration and Quarantine (DGMQ)

Page last updated: May 21, 2014

http://www.moh.gov.sg/content/moh_web/home/pressRoom/pressRoomItemRelease/2014/additional-measure-for-early-detection-of-mers-cov.html

Ministry of Health, Singapore

Page last updated: May 16, 2014

 

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BBC Future – Global Rescue highlighted in “The mountains we have never climbed”

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Meet the Team: David Koo

In our “Meet the Team” series, we profile the people who make Global Rescue what it is. David Koo, based in Global Rescue’s Bangkok Operations Center, offers a glimpse into his role as an Operations…

David Koo at Everest Base Camp

In our “Meet the Team” series, we profile the people who make Global Rescue what it is. David Koo, based in Global Rescue’s Bangkok Operations Center, offers a glimpse into his role as an Operations Manager, the business culture in Asia, and his time in Tibet.

What is your role at Global Rescue?
I am working in the role of Operations Manager.  I ensure that the Operations Center is operationally ready and runs smoothly. This includes ensuring the readiness of our Asian teams and providing case direction and oversight for active operations, assisting the Directors in making decisions, and providing leadership to the team.

What do you like most about your job?
My staff! I work with a talented multinational team. We learn from each other and from the experiences that each of us brings to the table. Furthermore, this job is unpredictable. Every request that comes in is different and sometimes you really have to think creatively to develop solutions.

Give an example of a recent mission you’ve handled.
Our Operations team recently managed a commercial stretcher transport from Doha (Qatar) back to the U.S.A. This transport involved coordination across cultures, and very long transport durations.  A Global Rescue Senior Specialist paramedic was at the member’s side during the hospital stay, and then was with her all the way to her home hospital. The team handled the logistics from start to finish.

You are based in Thailand. What do you think is the greatest benefit to Global Rescue members in having a Global Rescue operations center in Bangkok?
I think it is very important for Global Rescue to have a presence in Asia. The business culture in Asia is very different from the West. We place a strong emphasis on first developing a relationship before a business deal. We like face-to-face meetings over a meal and having multiple interactions before we get down to business. For example, the annual deployments of Global Rescue staff in Nepal is a great example of how having “boots on the ground” helped to foster relationships and to ensure the best possible operational handling of cases.

What is the coolest place you’ve traveled to and what made it interesting?
I really treasured my three years in Tibet during which I trekked across the region, rode on top of a delivery truck from Tibet to Chengdu, stayed overnight in a nomadic tent, trekked to Advance Base Camp, and stood in awe of mount Everest with only one thought in mind: “People must be out of their mind to try to summit Everest.” Now I oversee the coordination of rescues from the mountain. Sometimes we circle back to where we started.

 

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Introducing @GRAlerts, Global Rescue’s travel alert feed

The new Global Rescue travel alert feed on Twitter covers security and medical events worldwide. 

Have you seen the new Global Rescue travel alert feed on Twitter? It’s@GRAlerts and it covers security and medical events worldwide. Powered by our Global Rescue analysts, @GRAlerts is a great way to stay up-to-date on world events that may impact travel.

Here’s a sample of recent tweets from @GRAlerts:

 

 

Stay informed. Be sure to follow @GRAlerts on Twitter!

 

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Global Rescue Executives to Share Crisis Management Expertise at Global Business Travel Association (GBTA) Conference

Boston, Mass., – Executives from Global Rescue, the leading provider of integrated medical, security, travel risk management and crisis response services for corporations and individuals, will demonstrate the company’s next generation travel risk product, GRID,…

Boston, Mass., – Executives from Global Rescue, the leading provider of integrated medical, security, travel risk management and crisis response services for corporations and individuals, will demonstrate the company’s next generation travel risk product, GRID, at this year’s Global Business Travel Association conference. The event runs July 28-30, 2014, at the Los Angeles Convention Center.

Global Rescue will offer GBTA attendees a preview of significant new features in GRID’s latest software release. Using GRID, employers can track employees traveling overseas, receive real-time alerts for global events, communicate with employees, and monitor their assets’ locations — all in one place. These capabilities are fully integrated with Global Rescue’s crisis management and response services.

The GBTA conference will highlight recent trends and industry insights for business travel professionals who operate throughout the world. Collectively, GBTA’s 5,000-plus members manage over $340 billion of global business travel and meetings expenditures annually.

GBTA attendees are invited to visit the Global Rescue team at booth #853. To learn more about Global Rescue and GRID, visit www.globalrescue.com or call 617-459-4200.

About Global Rescue

Global Rescue is a worldwide provider of integrated medical, security, intelligence, travel risk management and crisis response services to corporations, governments and individuals. Founded in partnership with Johns Hopkins Medicine, Global Rescue’s unique operational model provides best-in-class services that identify, monitor and respond to potential threats. Global Rescue has provided medical and security support to clients during every globally significant crisis of the last decade. Memberships start at $119 and entitle members to rescue and transport services to their home hospital of choice.

For more information, call +1-617-459-4200 or visit www.globalrescue.com.

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Global Rescue’s GRID(SM), a new travel intelligence system, keeps members informed with up-to-the minute info.…

In an unpredictable world, it’s essential for travelers to be constantly aware of world events and potential threats to your health and safety.  To help Global Rescue members stay informed, we developed a new travel…

In an unpredictable world, it’s essential for travelers to be constantly aware of world events and potential threats to your health and safety.  To help Global Rescue members stay informed, we developed a new travel intelligence system called GRID.  It’s a unique online resource, supported by teams of Global Rescue intelligence analysts, that provides detailed destination reports and up-to-the-minute information on medical and security events around the world. The best part is that access to GRID is a benefit available to all Global Rescue members.

To use GRID, Global Rescue members simply log in to the Global Rescue site (www.globalrescue.com) and click the “Country Intelligence Reports” tab. (If you need your password, give us a call at 617-459-4200.)

Here’s the complete list of important travel information GRID offers:

Destinations – Detailed reports on countries of interest around the world.

Events – Up-to-the-minute information on global events.

Country Risk Rating – Risk ratings on a scale from low to extreme.

Security assessment – Security risk overviews and advice for staying safe.

Health assessment – Health risks, travel health advice and required immunizations.

Entry and exit requirements – Visa information and import and export restrictions.

Important numbers – Country code, emergency numbers, and embassy contact information.

Stay informed and travel safely!