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The Future of Business Travel: The Latest Trends and Expectations

New data suggests mixed business travel intentions in the months to come.

Article Highlights:

Business Travel Trends: In 2024, 82% of professionals plan to travel as much or more, with 74% combining business and leisure (bleisure) activities.

Gender Differences in Travel Protection: Women tend to use crossbody bags for valuables, while men prefer zippered pockets or no protection.

Work Models and Travel: Hybrid work models increase travel opportunities, affecting the recovery of business travel post-pandemic.

 

Business travel is undergoing a slow, but steady, transformation shaped by evolving work models and changing expectations. According to the Global Rescue Summer 2024 Traveler Sentiment and Safety Survey a blend of optimism and caution grips the attention of business travelers, including trends in travel, the impact of changing work models, and the growing phenomenon of “bleisure” travel.

 

5 Key Points Regarding About Business Travel Expectations in 2024:

  • Mixed Travel Intentions: A significant portion of professionals (82%) expect to travel about the same or more for business in 2024.
  • Expectations of Recovery: While 59% believe business travel will match or exceed pre-pandemic levels, a notable percentage (26%) foresee business industry travel to be significantly lower than before.
  • Business Destinations: A majority of business travelers (65%) plan to travel both domestically and internationally.
  • “Bleisure” Travel Rise Continues: The trend of combining business trips with leisure activities is on the rise, with 74% of professionals adding personal days to their trips.
  • Work Models: Nearly half (47%) identify as hybrid workers, balancing time between remote and in-office work.

Evolving Business Travel Patterns

The glossy, outdoor walls and stairway of a professional building with people ascending.
Business travel is only going one way: up.

The changes in patterns and expectations of business travel are driven by a mix of emerging trends and shifting attitudes towards in-person interactions. Companies and professionals are adapting to new dynamics, balancing the need for face-to-face engagement with the convenience of virtual alternatives. Below, we delve into key aspects shaping the future of business travel.

Increased Travel Intentions

According to the survey, 27% of professionals anticipate traveling more for business in 2024 compared to the previous year. The majority (54%), however, expect their travel volume to remain consistent, while 18% foresee a decrease. This mixed outlook suggests that while many companies are resuming pre-pandemic travel habits, others are still cautious, reflecting a more conservative approach to business travel.

“It’s a promising indicator for the business travel industry, and one reason why travel growth continues,” said Dan Richards, CEO of The Global Rescue Companies, the world’s leading provider of medical, security, evacuation and travel risk management services, and a member of the U.S. Travel and Tourism Advisory Board at the U.S. Department of Commerce. “In-person meetings are more effective at establishing and maintaining relationships.”

Contributing factors for this cautious attitude include budget constraints, advancements in virtual communication, and the ongoing evolution of workplace dynamics. Companies are weighing the benefits of in-person meetings against the convenience and cost-effectiveness of virtual interactions. As we move further into 2024, it appears that business travel is on an upward trajectory, with many professionals eager to reconnect face-to-face.

Business Travel Expectations: A Return to Business Travel 2019 Volumes

Digging deeper into the expectations surrounding business travel, 24% of respondents believe that travel will exceed pre-pandemic levels. Meanwhile, 35% expect their travel to match or nearly match those levels. This optimism indicates businesses recognize the importance of personal interactions in building relationships and closing deals.

But not everyone shares this optimism. A portion of respondents—about 12%—anticipate that their travel will be only about half of what it was before the pandemic, while 14% believe it will be less than half. This divergence in expectations underscores the varying degrees of recovery across different industries and organizations. For some, the push towards digital communication tools may have reduced the necessity for travel while others, particularly in sectors reliant on face-to-face interactions, may feel the urgent need to travel more extensively.

Travel Destinations: A Balanced Approach

The survey results show a strong preference for a mix of domestic and international travel among business travelers with 66% of respondents indicating they will travel domestically and internationally. This trend reflects a broadening of horizons as businesses seek to explore new markets and strengthen existing relationships across borders.

In contrast, only 5% plan to travel solely internationally, while 29% will exclusively travel domestically. This inclination towards a hybrid travel approach suggests professionals are keen to leverage local opportunities and global networks. Companies that can facilitate travel to both domestic and international markets will likely gain a competitive edge in 2024.

The Rise of “Bleisure” Travel

A woman works on her laptop inside a lush greenhouse.
Bleisure travel combines remote work and personal travel.

The popularity of “bleisure” travel—combining business trips with leisure activities—continues. Three out of four respondents (74%) expressed their intention to add extra days to their business trips for personal or leisure travel. This trend indicates a growing desire among professionals to balance work and life, making the most of their travel experiences.

The rise of bleisure travel can be attributed to several factors, including the flexibility of remote and hybrid work models. Employees who want to maximize their travel experiences are turning business trips into opportunities for relaxation and exploration. Companies that acknowledge this trend and allow for flexible scheduling can enhance employee satisfaction and productivity while fostering a culture of work-life balance.

Work Models and Travel Behavior

The shift towards remote and hybrid work models has significantly impacted businesses. Among respondents, nearly half (47%) identify as hybrid workers, balancing time between remote and in-office work. As remote work becomes more ingrained in business culture, the question arises: does this work model encourage more travel?

“With the potential for increased work-related travel and a growing emphasis on bleisure experiences, business leaders must stay attuned to employees’ evolving needs, especially when updating their duty of care provisions,” Richards said.

Interestingly, 63% of respondents believe that remote or hybrid work models encourage them, or their friends and family, to travel more. This finding suggests that the flexibility afforded by these work models allows professionals to explore new destinations while maintaining their work commitments. The ability to work from anywhere offers a unique opportunity for individuals to blend work and leisure seamlessly.

Conversely, 37% of respondents do not feel that remote or hybrid models encourage travel, indicating that not everyone is taking advantage of this newfound flexibility. This divide may reflect personal preferences, financial considerations, or varying levels of job responsibility, which can influence an individual’s travel intentions.

 

A Complex Landscape Ahead

As we look ahead, it’s a bit of both optimism and caution that’s defining current business traveler attitudes. While a significant portion of professionals are eager to travel more, many are adopting a wait-and-see approach.

Regardless of trends, it’s critical for employers to update their duty of care provisions, as Richards mentioned above. And some employers are behind in doing so, while many others haven’t re-examined their duty of care requirements since the onset of the pandemic, which cut an entirely new facet to this obligation. Meeting your duty of care responsibility is a benchmark that has changed and will continue to evolve for the post-pandemic workforce.

Contact us to learn how Global Rescue can help you fulfill your duty of care obligation.

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Winning at the Olympics: Paris 2024 Travel Survival Guide

Consider these safety and travel challenge tips if you’re heading to France for the Summer Games.

Article Highlights

  • Safety First: Traveling to France for the 2024 Olympics? Watch out for scams, petty crime, and potential terror threats.
  • Traffic Troubles: Navigating Paris during the Olympics might mean facing crowded metros, possible strikes, and road closures.
  • Accommodation Angst: Expect high prices, overbooked hotels, and limited dining options during the Games.
  • National Nuances: Different travelers may have different worries, from safety concerns to language barriers, depending on their country of origin.
  • Protect Yourself: Consider investing in travel protection and insurance for peace of mind during your trip.

 

A white cloth with the Olympic rings on it.
Paris will host the 2024 Olympic Summer Games.

 

Add yet another reason to visit France: the Paris 2024 Summer Olympics, running from July 26 to August 11. While it’s not the first time the City of Lights has hosted the Summer Games, unless you’re a record-breaking supercentenarian, you probably missed the 1900 and 1924 Olympics.

In anticipation of the 2024 games and the 15 million visitors expected to travel to Paris to experience it, we were curious if some of the world’s most experienced travelers – Global Rescue members – would make the trip to join in the spectacle, whether in Paris or France as a whole, and to learn what their concerns about the visit might be.

The four most common concerns? According to the 2024 Spring Global Rescue Traveler Sentiment and Safety Survey:

  1. Petty crime
  2. Scams
  3. Labor strikes
  4. Terrorism

When asked what they’re dreading, respondents admitted bedbugs and traffic congestion were top of mind. And when pressed about their expected concerns, they were narrowly focused on traffic and lodging shortages or restaurant reservation disruptions.

With these issues and the Olympics in mind, let’s unpack the realities for travelers headed to France this summer.

 

L'Arc de Triomphe at night with a blur or red and yellow car lights from passing traffic.
L’Arc De Triomphe, always on guard atop Les Champs-Elysées.

Petty Crime and Scams

Travelers are often concerned about falling victim to scams and fraud while visiting a foreign country. Opportunistic individuals may take advantage of the influx of tourists during the Olympics to engage in fraudulent activities such as fake ticket sales, pickpocketing, or identity theft. Looking and acting like a tourist can produce assumptions that you are inexperienced, naive, lacking cultural awareness, and wealthy.

“Standing out as a tourist can make you appear vulnerable and an easy target for scams, pickpockets and other types of crime,” said Harding Bush, a former Navy SEAL and associate director for security operations at Global Rescue “By blending in you reduce the risk of local criminals or scam artists spotting you as a foreign traveler and targeting you for fraudulent schemes or petty crimes.”

 

[Related Reading: How to Avoid Being a Victim of Crime While Traveling]

 

Labor Strikes

Labor strikes, public transportation worker disruptions, political unrest and protests are another potential concern for travelers visiting France this summer, whether they’re attending the Olympics or not. Civil unrest, demonstrations, or worker walk-outs can disrupt local services, transportation and public safety. Travelers may get caught in the middle of a volatile situation or face travel disruptions due to labor strikes or political instability.

Global Rescue issues travel alerts, also called event reports, to inform members of incidents in their travel area that could affect their trip, cause an inconvenience, put them at risk of physical harm, or potentially leave them stranded, said Kent Webber, senior manager of Intelligence Products & Services at Global Rescue.

“We run a virtual 24/7/365 Intelligence Watch that combs the internet for information relevant to travelers. We typically publish 30 to 40 travel alerts in 24 hours,” Webber said. “Some alerts are continually updated.”

 

Four French policemen try to keep order on Les Champs Elysees with smoke in the air.
The French Gendarmerie will have their work cut out for them at the Paris Olympics.

Terrorism

One of the biggest traveler dangers and fears for any major international event like the Summer Olympics is safety and security. With the threat of terrorism looming globally, there is a significant concern for the safety of both athletes and spectators. France has experienced terror attacks in recent years, which raises the fear of a potential security incident during the Olympics.

French authorities recently arrested a Chechen national “suspected of plotting a terrorist attack targeting soccer matches during this summer’s Olympic games in Paris, as France remains on its highest level of security alert amid global tensions ahead of the games,” according to a news report.

French officials are not relying on their security forces to prevent terror attacks. Officials have “asked its foreign allies to send several thousand members of their security forces to help guard the Paris Olympics,” according to news outlet France 24.

 

Usual Travel Jitters

A man makes a large bed in a hotel room with red walls and a tall backboard.
No matter what, inspect hotel rooms for bedbugs.

Bedbugs

In France, like in other countries, bedbug infestations can occur in places where there is a high turnover of people and frequent travel, such as hotels and accommodations popular with tourists. Travelers can take precautions to reduce the risk of encountering bedbugs while staying in accommodations in France by following the five tips below:

  1. Inspect the bed and surrounding area for signs of bedbugs, such as dark spots on the mattress or bed frame.
  2. Keep luggage off the bed and elevated on a luggage rack or stand.
  3. Wash clothes in hot water and dry them on high heat after returning from a trip.
  4. Use protective mattress covers and keep belongings organized to reduce hiding spots for bedbugs.
  5. Report any signs of bedbugs to the hotel or accommodation staff immediately for proper action.

“Paris certainly does have bed bugs. So does Chicago, New York, and every other major city in the world. These bloodsuckers are, unfortunately, everywhere,” reported Vox. While bedbugs can be a concern in France, being aware of preventive measures and staying vigilant can help travelers minimize the risk of encountering these pests during their stay.

 

The Champs Elysees with the Arc de Triomphe and traffic at sunset.
The usual traffic on Les Champs-Elysées. Now imagine what the Olympics will add.

Traffic, Traffic, Traffic

Travelers attending the Olympics concerned about transportation will likely experience challenges. Navigating crowded public transportation systems, dealing with traffic congestion, and ensuring timely arrival at event venues can be stressful for visitors. Additionally, language barriers and unfamiliarity with the local transportation infrastructure can add to these headaches.

The Olympics will test the famous Paris sub-terranean metro system. “Long the envy of other cities, Paris’ creaking underground metro system has become a subject of daily frustration for users just as the French capital gears up to host this year’s Olympics,” reported France 24. “Many metro employees were furloughed [due to the pandemic] and never returned to jobs, while the training of new staff to replace them slowed significantly.”

According to the report, vast improvements have been achieved. “The challenge is not so much the volume of travelers – overall traffic is expected to be no higher than a normal working day – but it is the peaks in demand as fans enter and leave stadiums.”

Alternatively, there’s the Paris bus system, which has the added benefit of enabling passengers to see the city as they travel to their destination. Bus stops are everywhere, with buses numbered to represent the line they’re traveling. “Stations often have screens that indicate how long the wait is for the next bus. Like the metro network, you will need to know your destination to determine the line, and you may have to change buses,” advised Nerd Wallet.

The RER commuter rail system may be less reliable during the Olympics due to labor disruptions. Paris train drivers may go on strike if officials don’t meet their financial demands during the Olympics. Train drivers conducted a work stoppage in May 2024, reducing the number of trains in service by 80%. “The months leading up to the Olympics have already been marked by strikes and threats of industrial action during the Games,” reported Radio France Internationale.

Driving around Paris will be dicey due to planned road closures, especially near landmarks. “As Paris prepares to host the Olympic Games the city has started shutting down certain roads and bridges to vehicles. The primary areas affected are around the Eiffel Tower, Champ-de-Mars and Trocadero, as well as the Place de la Concorde and Les Invalides and Alexandre III bridge,” according to The Local, a French news outlet.

 

A Ferme sign hangs in a shop window.
Or is it? Expect more shops and restaurants to be open during the Olympics rush.

Hotel Shortages and Restaurant Disruptions

During a typical summer, many businesses close for long periods, often taking the entire month of August off. Past visitors to Paris in late July and early August “usually find many small businesses closed as their owners head out of town on their summer holidays,” reported the New York Times.

But the summer of 2024 may be different. Many restaurant owners and other small business proprietors are remaining in town, keeping their shops and eateries open in the hopes of capitalizing on the potential business from Olympics visitor traffic in the city for the Olympics. According to the article, “If you’re traveling to Paris for the Olympics or Paralympics, you will most likely find more dining and shopping options than you would otherwise see at that time of year.”

Finding suitable and safe accommodation during the Olympics may be a significant, and expensive, concern for travelers. With a surge in demand for lodging, issues with availability, pricing, and quality of accommodations are already widespread. “Many hotels and rental apartments have doubled or tripled their typical summer rates (think an average of €1,000 a night instead of €300), and some have even quintupled them,” reported the New York Times. Travelers may need to overcome overbooking, last-minute cancellations, or substandard facilities.

 

A massive soccer stadium with fans wearing red and white inside the well-lit, open-roofed round building.
Big crowds can mean big risk.

Stadium Safety

If you made plans to attend a stadium event, learn the five safety tips in case things go wrong, like losing your child or violence breaking out among fans.

First, in advance of the event, save a map of the venue on your phone and identify the exits, where you’re sitting and transportation location. Choose three meeting points for the group if you should get separated: two inside and one outside.

Next, outfit yourself for the unexpected. Wear or bring comfortable shoes in case you need to walk a long distance or run. Fully charge your phone in advance of the event and bring a portable charger with you. If you’re traveling with small children, attach an AirTag to their ankle with a bracelet. If they get lost, you can check their location on your phone.

Third, keep group or family members close. Tell others in the group that you’re leaving and be specific. For example, “Jane and I are going to get another Merguez Sandwich from the vendor outside seat block Z9. We’ll be back in 20 minutes and have our phones. We’ll let you know if we get delayed.”

Fourth, in the event of an emergency, unless you’re in imminent danger, stay where you are and take all instructions from competent authority. Avoid rushing to an exit and getting caught up in a large and panicky crowd. If you’re forced into a crowd, attempt to stay near a wall and walk purposefully.

Finally, throughout the event stay attuned to your immediate surroundings. This will help you stay alert to notice if things seem off or if the worst-case scenario happens.

 

[Related Reading: Crowd Control: How to Be Stadium Safe at the World’s Biggest Events]

 

If violence breaks out, resist the temptation to draw closer to a disturbance to see what’s happening. “We always advise to avoid all areas of demonstration and unrest,” Bush said. “Don’t engage, go the opposite direction and, since you already have situational awareness and know where the authorities are, alert them to the issue.”

 

Visitor Concerns Based on National Nuances

There can be differences in perceptions and priorities based on the nationality of the traveler when considering the concerns of those attending the Summer Olympics in France.

Americans may have heightened concerns about safety and security due to the global terror threat and past incidents in Europe. The fear of terrorism and mass shootings could be more pronounced for American travelers. Given recent political events and civil unrest in the U.S., travelers from there may be more sensitive to political instability and protests in France. While English is widely spoken in France, American visitors may struggle with language barriers and communication challenges, especially in more rural areas.

South Americans may have heightened concerns about safety and security in France. The fear of crime, especially petty theft and scams targeting tourists could be more prevalent. Visitors from South America may worry about visa requirements and immigration procedures. They may also worry about potential discrimination or difficulties at border crossings.

Europeans outside of France may be less concerned about transportation challenges due to their proximity and familiarity with the region. Their concerns about accommodations are likely much lower compared to travelers from other continents since they are more familiar with booking processes and standards. Communication may be easier for European travelers since they are more likely to speak French or other languages.

 

Always Have Travel Protection

Whether you’re traveling to the Olympics in France, a music festival in Brazil, or any other major event in an unfamiliar destination, you should hope for the best travel scenario — but prepare for the unexpected by purchasing a travel protection membership and travel insurance.

The two services fulfill different travel needs. Travel insurance is designed to provide financial reimbursement for trip interruptions and medical insurance coverage. A travel protection membership, like Global Rescue, provides emergency field rescue, medical evacuation and transport, and medical advisory services at no additional cost.

When combined, you can be confident knowing you’re traveling with the ultimate safety net: emergency field rescue from the point of illness or injury, evacuation services, travel advisory and financial protection. That’s why Global Rescue works with leading insurance providers to connect you to a travel insurance policy that includes Cancel for Any Reason (CFAR) benefits, based on your home location.

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Face Value: In-person Business Resurges Amid Virtual Meeting Fatigue

Business travel is back. Uncover the reasons behind this shift, the challenges faced by employers and the evolving strategies for ensuring employee safety.

“The days of traveling long distances for one meeting with one person could be gone forever, but people will travel for business at scale into perpetuity,” said Dan Richards, CEO of The Global Rescue Companies, the world’s leading provider of medical, security, evacuation and travel risk management services.

Richards is alluding to new data coming out of the Global Rescue Winter Traveler Sentiment and Safety Survey which plainly shows that business travel continues to increase, while virtual meetings are losing dominance as a replacement for work-related travel. “In-person meetings are more effective at establishing and maintaining relationships. It’s no surprise that work-related travel is rising,” Richards said.

According to the survey, respondents traveling for business jumped 37% compared to survey results nearly a year ago. More than two-thirds (68%) of respondents said their business travel would be both international and domestic. Global Rescue surveyed more than 1,500 of its current and former members between January 25-30, 2024. The respondents revealed a variety of behaviors, attitudes and preferences regarding current and future travel.

More than a fifth of business travelers (22%) reported work-related travel will exceed pre-pandemic levels in 2024, doubling the 11% reported in 2023. Early last year, 35% of business travelers said business travel would be “half or less than half” of pre-pandemic levels. Now, a year later, that percentage has dropped by a third with only 23% of business travelers reporting that their work-related travel would be half or less than pre-pandemic levels.

 

[Related Reading: Unique Laws International Business Travelers Should Know]

 

Virtual meetings and video conference calls are losing their dominance as a replacement for business travel, according to the survey. More than half (56%) of business travelers responding to the survey said virtual meetings and video conferences are not replacing in-person business travel to a significant extent.

“Virtual meetings have their place, but they can’t replace face-to-face meetings,” said Paul Mullen, vice president of sales at Global Rescue. “Personal interaction will always be more effective at establishing and maintaining relationships, fostering trust and driving company growth.”

“You can’t get to know a prospect, current client or business partner professionally and personally when you’re not in person,” Mullen said. “In a video chat, there is more opportunity for distraction and multitasking, the meetings themselves can feel rushed, the technology can glitch. That’s not how you maintain a strong business relationship that lasts.”

 

CEO Dan Richards meets with a client from Haiti

 

As business travel increases globally, so do the challenges facing employers who must balance employee safety in the face of threats of international violent conflicts, terrorism and civil unrest. “The biggest management challenge in this evolving environment will be how duty of care plays a role in protecting a business traveler and a location-independent workforce,” Richards said. “Business leaders have to ask themselves if a set of rules or policies designed to maintain the health, safety and well-being of their employees are in place.”

Unfortunately, the overwhelming majority of business travelers surveyed (74%) say they do not have or do not know if they have a duty of care policy in place. The majority of the 26% of business travelers who say they have duty of care provisions in place reported the policy includes pre-trip planning, health alerts, on-trip event alerts, on-trip security or travel tracking.

“Business leaders carry a duty of care responsibility to their employees, to take care of them and avoid exposing them to any unnecessary or undue risk. As global work-related travel continues to increase, the more duty of care policies must evolve,” Richards said.

 

[Related Reading: Understanding Your Duty of Care Obligation]

 

Most business travelers lack immediate access to travel intelligence information or communication capabilities that may be lifesaving in the event of a medical or security emergency.

Global Rescue’s GRID 2.0 changes that.

“I rely on GRID to keep our worldwide workforce safe. With real-time tracking and emergency alerts, GRID gives me the visibility and response capabilities to protect our travelers anytime, anywhere. This innovative platform is essential for globally minded organizations like ours,” said Eric Cioè-Peña, MD, MPH, FACEP, and vice president of global health center for Northwell Health.

I rely on GRID to keep our worldwide workforce safe.
– Eric Cioè-Peña, MD, MPH, FACEP

 

The GRID 2.0 system distributes event notifications and alerts for civil unrest, disease-related developments, safety issues, transportation disruptions, communications blackouts and natural disasters including floods, hurricanes, earthquakes, and volcanic activity.

In an emergency, the GRID 2.0 app puts its members in immediate contact with the medical teams and military special operations veterans who staff Global Rescue’s global operations centers.

“The GRID mobile app places critical medical, security and other essential travel intelligence at the fingertips of my traveling workforce, and the GRID Administrator Control Center gives us access to global risks 24/7/365 so we can monitor and respond for the safety of our business travelers,” said Sherri Hersh, senior manager, International Accreditation, ABET.

“Global Rescue’s Intelligence Delivery system (GRID 2.0) is the world’s only integrated medical and security mobile app for travel risk, asset tracking, intelligence delivery and crisis response management. GRID 2.0 places critical medical, security and other essential travel intelligence in the hands of leisure and business workforce travelers. Last year more than 10,000 global events were reported with nearly a million event alerts distributed,” Richards said.

 

GRID 2.0 screen showing traveler tracking features

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Understanding and Fulfilling Your Duty of Care Obligation – Part Two

How do companies meet their duty of care obligation to their employees? It starts with crafting a policy. Here’s how to begin.

In part one of this article, we defined duty of care and examined the business consequences companies face if they neglect their obligation to their employees.

 

How Do You Meet Your Duty of Care Obligation?

Now that we’ve defined what an employer’s duty of care to its employees means, here’s a primer on how to build a plan to help you meet your legal commitment of providing safe and secure working conditions for your employees. First, ask yourself these questions:

  • Do I have employees who travel for work?
  • Do I have international offices or facilities?
  • Do I have a clear policy for employees who work remotely?
  • Do I have a duty of care policy that accounts for bleisure?
  • Do I have contractors who would fall under my duty of care obligation?
  • Do I have a way to communicate the risks, dangers and potential threats to my traveling employees?

Incorporate those answers into the steps below to guide you:

Define “duty of care” – Seek legal advice to ensure compliance with relevant legislation, and then customize the definition to align with your organization’s unique context.

Understand your team’s needs and expectations – Engage your team members in discussions about their understanding of duty of care and what they require to feel safe, supported and empowered to perform their best. This input can help shape an organization-wide manifesto or establish guiding principles for an acceptable level of duty of care.

Evaluate existing measures – Assess the measures already in place to protect your team members. Based on regulatory compliance, internal definitions of duty of care and employee feedback, determine whether additional steps are necessary.

Establish accountability – Clearly define who is responsible for specific aspects of care and in which situations. Emphasize the importance of communication among team members to raise potential risks and enforce necessary policies.

 

The backs of heads of dozens of people attending a presentation at a convention.

 

By addressing these considerations, you can begin drafting a duty of care policy that aligns with your organization’s values and fulfills your legal obligations. It may involve prioritizing tasks, developing action plans, identifying gaps and anticipating potential challenges, such as concerns over costs or disruption to work schedules. It may also involve working with Global Rescue. Our GRID platform empowers businesses to ensure the safety, knowledge and connectivity of their remote employees with destination reports and real-time alerts.

Ensuring the overall safety, health, and well-being of your team is a legal requirement (OSHA, state laws, etc.), and providing duty of care protections is not just a bureaucratic exercise, but a vital part of your plan. Embrace this responsibility as an opportunity to create a positive work environment and enjoy the benefits that stem from it.

Contact us to learn how Global Rescue can help you fulfill your duty of care obligation.

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Business Travel
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Understanding and Fulfilling Your Duty of Care Obligation – Part One

What is duty of care, and what are the business consequences for not fulfilling your obligation to your employees?

As a leader of your organization, you’re likely familiar with the concept of “duty of care.” But what does it really mean, beyond the surface level of providing a safe working environment for your team? Let’s explore the practical and legal implications of the obligation employers have to their employees’ safety and well-being, as well as measures you can take to avoid negligence.

 

What Is Duty of Care?

At its core, having a duty of care policy means taking all reasonable steps to ensure the health, safety and overall well-being of your employees. This entails safeguarding their welfare while at their regular workplaces, during business outside the office, both at home and abroad, and clarifying your responsibilities to your employees during any personal days they may tack on to either end of their work trip, also known as bleisure travel. In addition, employers also have a duty to disclose to their employees all relevant risks and dangers that could potentially impact their safety and security while on a work trip.

 

Your duty of care to your team encompasses several key aspects, including:

  • Providing and maintaining a safe physical work environment.
  • Ensuring compliance with relevant industry standards and statutory safety regulations.
  • Conducting thorough risk assessments within the work environment and executing risk mitigation steps as necessary.
  • Protecting individuals from discrimination, bullying and harassment.
  • Providing appropriate training to equip employees with necessary skills.
  • Creating opportunities for team members to voice concerns and provide feedback.

 

A young female business traveler on a train talks on her phone and works on her laptop.

 

The Legal Dimension of Duty of Care

The legal requirements surrounding duty of care can vary depending on the country and sometimes even within different regions of the same country. For instance, in the United States, the Department of Labor’s Occupational Safety and Health Administration (OSHA) sets out several obligations and protocols to protect employees. In the United Kingdom, health and safety laws are regulated by the Health and Safety Executive. Employers in both countries are obligated to adhere to legislation, such as conducting risk assessments for individuals in high-risk categories, and providing necessary equipment, training and policies to mitigate threats to employee well-being.

 

Evolving Requirements

Some employers are behind in their duty of care obligation. Many others haven’t re-examined their duty of care requirements since the onset of the pandemic, which cut an entirely new facet to this obligation. The benchmark to meet your duty of care responsibility has changed and will continue to evolve for the post-pandemic workforce.

 

Contact us to learn how Global Rescue can help you fulfill your duty of care obligation.

 

In part two of this article, we’ll explore how companies can begin to craft a duty of care policy that meets, and exceeds, their obligation to their employees.

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Business Travel
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Travel Safe, Save Big: How Global Rescue Protects Your Employees and Your Business

Business travel comes with its own set of risks and responsibilities. Discover how Global Rescue can help you reduce costs while protecting your traveling employees and helping fulfill your duty of care obligation.

Michael Blease-Shepley, a businessman from the United Kingdom, was traveling for work in Nigeria when he suddenly faced a life-threatening security situation and became trapped. He made an SOS call for help.

“The next thing I knew, Global Rescue deployed a private, armed security team to transport me to the airport for a repatriation flight,” he said. “The whole team kept me settled, calm and informed. I was surrounded by several armed guards the entire time. I’m used to armed security details, but this was a bit more firepower than I’d seen before.”

He made it home safely.

While Blease-Shepley’s story seems extraordinary for most travelers, it highlights the challenges businesses face to ensure the safety, security and well-being of their traveling workforce in all kinds of situations. Many facilitators of business travel think that they’re well-prepared for any situation that may arise during work trips. And in limited circumstances that’s probably true. The travel landscape, however, has changed dramatically. Unexpected events, whether mundane or extreme, are occurring with greater frequency. How business leaders fulfill their duty of care obligations to their traveling workforce is a matter of health and safety preservation imperatives, but of fiscal savings, too.

Blease-Shepley’s extraction and repatriation were made possible by his company’s investment in a Global Rescue membership for all of its traveling employees. Without it, the costs would have been exorbitant.

But it’s not all about security operations. The most frequently used benefits of a Global Rescue membership are on the medical side, which can save your company substantial money. Consider these two benefits alone: Field rescues and medical evacuations, which can cost upwards of $300,000. For Global Rescue members, the cost is $0, with no deductibles, claims or co-pays.

 

[Related Reading: Pay $300K. Or Pay Nothing. You Choose.]  

 

Those services are just the tip of the iceberg. Membership services help a workforce or a student body travel with peace of mind, no matter where your business or studies take you, or whether you’re working or have some free time.

Three smiling business travelers at the airport.

Emergencies can happen on the job, of course, but it’s the time employees are not on the clock that is arguably the greatest risk to their safety. Scooter crashes while not wearing a helmet during a sight-seeing trip after arriving a day early for work. A rental car crash trying to navigate unfamiliar traffic patterns while driving back to the hotel. A broken ankle during a pre-work morning run. It’s inevitable that your employees will be out and about while traveling for work. And so, too, is the avalanche of paperwork, logistics coordination and expenses you’ll face if you don’t have a Global Rescue membership. If your company does have a Global Rescue membership, we handle all of those components for you, ensuring your employees’ safety and care, and helping you fulfill your duty of care obligation should an emergency happen.

And if emergency rescues, medical evacuations and security extractions aren’t required, there are still all kinds of ways a membership with Global Rescue benefits your team. Maybe an employee needs medical advisory (what to do when experiencing significant gastrointestinal “distress” while overseas, for example), or needs help recovering a lost passport or replacing a forgotten prescription. Or maybe you want to keep your employees up-to-date on events that could affect their travel, like weather or natural disasters, or security threats and civil unrest. Global Rescue has solutions for all of these scenarios, helping to keep your workforce safe and secure, and ensuring you’re saving your business time, stress and money.

Adapting to a New, Itinerant Way To Work

Company leaders like CEOs, chief security officers, travel managers and human resources directors are accountable for the development and oversight of policies, programs and logistics that protect traveling staff. They carry a duty of care obligation for their people, to take every reasonable precaution to protect them and avoid exposing them to any unnecessary or undue risk. But that’s easier said than done when you think about how much the way we work has changed. Many people work remotely, untethered to an office. Employers have been challenged to adapt their responsibilities to this new nature of work, a challenge that can be costly if done inefficiently.

So where do duty of care responsibilities begin and end for people who travel for work and the companies that employ them? What about bleisure travelers, students and hybrid or remote workers?

Dave Leopold, director of enterprise sales for Global Rescue, helps his clients navigate this new landscape on a daily basis. He identifies several key facts that challenge businesses, NGOs and educational institutions when it comes to duty of care:

  • Companies, travel operators, governments, and educational institutions have a duty of care to protect their traveling workforce and remote workers.
  • Duty of care means acting and responding as a reasonably prudent person or company should act and respond under the circumstances. However, what might be reasonable for travel to Miami might not be the same as reasonable for travel to Dubai, for example.
  • Employees have higher expectations for duty of care than ever before. They are relying on employers to take care of them if they get sick or injured during travel.
  • Overseas injuries and illnesses can result in substantial economic and reputational harm to a company. Just look at Lucent Technologies/AT&T, who faced a duty of care lawsuit following the death of an employee in Saudi Arabia.
  • Colleges and universities are also at risk when it comes to duty of care. In one case, a federal court awarded $41.5 million to a student who contracted encephalitis on a school-sponsored trip to China.

The Real Cost of a Global Rescue Membership

Not only can a Global Rescue membership mitigate these challenges, but its effects translate into real cost savings to your business.

Take bleisure travel, for example. It’s business travelers adding leisure days onto a work-related trip, and it’s become an expectation among employees who travel for work. But offering bleisure is not simply a matter of writing it into company policy. It demands a new approach to duty of care.

“Duty of care today is different than duty of care pre-pandemic,” said Jeffrey Ment, managing partner of The Ment Law Group and a Global Rescue advisor. “Duty of care has to evolve with the times, and the old plans aren’t good enough anymore. New plans have to happen because the world has changed.”

What’s more, employee safety is no longer isolated to work-only situations. Your employees’ safety should be important to you whether they’re on business travel, bleisure travel or vacation,” Leopold said. “If something happens while they’re traveling, it has a negative impact on your business as well.”

 

[Related Reading: Will Bleisure Travel Save the Future of Business Travel?]

 

The savings companies will see by incorporating a bleisure policy is a long game. By creating a bleisure travel policy, you help foster a more satisfied workforce, particularly those who are willing to travel for those crucial business meetings overseas. More satisfaction means lower churn, and therefore less money and resources spent on hiring new team members. It also makes your business a more appealing place to work.

Intelligence Delivery for Employee Peace of Mind

Every corporate security officer or human resources director wants to help alleviate security risks for their employees so they can focus on the business task at hand while traveling for work. But managing the international movements of senior executives, analysts, engineers and other employees, on top of keeping them informed about changing threats from one place to another, would be resource-intensive and expensive to the point of impossible.

But with Global Rescue’s Intelligence Delivery system (or GRIDSM), we make it easier for your internal security team to track and monitor the safety of your employees and workers.

People working around a laptop on a table.

“If a company didn’t have a Global Rescue membership, they’d have to expend tremendous internal resources to attempt to fulfill their duty of care obligation,” Leopold said. “Just our travel alerts alone equate to a vast amount of time someone would have to spend researching on their own. A challenge that a Global Rescue member faces could be resolved in a 20-minute phone call compared to the research you’d have to do if you didn’t have the support.”

Travelers using the GRID system can research medical and security risks by destination, obtain automatic Destination Reports, receive active security alerts including analysis and advice, connect for GPS “check-ins” with real time location tracking, and stay in touch with in-app communications both internally and with Global Rescue.

Administrators managing the GRID system receive comprehensive situational awareness of global risks 24/7/365, monitor real time global threats and analysis with Event Alerts, audit a dynamic global risk map to identify regions of increased risk, and manage communications using the in-app messaging that allows direct contact with individual or group GRID Mobile App users.

And then there’s the benefit of field rescue and medical evacuation services only a phone call away.

“The majority of trips take place with no issues at all, but if you become injured or sick while traveling abroad, having Global Rescue in your corner is an absolute game changer,” said Jim Klug, CEO of Yellow Dog Flyfishing.

“Our company has been involved in numerous medical and evacuation situations over the years, including my own personal experience with a severe head injury while fishing a remote jungle river in Bolivia,” he said. “Without Global Rescue, I have no doubt my evacuation and medical flight bills would have cost me tens of thousands of dollars. More importantly, they evacuated me quickly and effectively, which led to immediate treatment and full recovery. I never leave home without my Global Rescue membership.

From whichever way you look at it, a Global Rescue membership not only enhances your ability to fulfill your duty of care, it empowers your entire human capital management team – from human resources to security – to be the superheroes your workforce expects you to be when there’s trouble. And therein lies the real savings.