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Jamaica to charge travel insurance fee amid coronavirus pandemic
Jamaica to charge travel insurance fee amid coronavirus pandemic

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Jamaica Cares Travel Insurance to Launch in November
Jamaica Cares Travel Insurance to Launch in November

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When will it be safe to travel again?
When will it be safe to travel again?

“Most travelers already have plans to go somewhere domestically by year’s end, and a majority say they’ll travel internationally sometime in 2021.”

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Travelers Are Ready to Take on the World Again. Here’s How They’d Like to Do That Safely
Travelers Are Ready to Take on the World Again. Here’s How They’d Like to Do That Safely

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Travelers Willing to Pay for COVID-19 Protections
Travelers Willing to Pay for COVID-19 Protections

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If 2021 Becomes The Year Of Travel, This Is What Will Happen
If 2021 Becomes The Year Of Travel, This Is What Will Happen

“As soon as people believe it is safe to travel again, we’re going to see a very steep recovery," says Global Rescue CEO Dan Richards.

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Travel recovery and lessons for the future
Travel recovery and lessons for the future

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You’ll probably take an outdoor vacation this summer, because you want to travel and stay safe
You’ll probably take an outdoor vacation this summer, because you want to travel and stay safe

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Expensify Adds Booking Service to Payment Card Platform
Expensify Adds Booking Service to Payment Card Platform

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What will it be like to travel this summer?
What will it be like to travel this summer?

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PRESS RELEASE

Global Tourism Resilience Centre launches Jamaica Cares: A Ground-Breaking Traveler Protection Program

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Global Tourism Resilience Centre launches Jamaica Cares:

A Ground-Breaking Traveler Protection Program

KINGSTON, JAMAICA, October 26, 2020 –Jamaica Cares is a ground-breaking traveler protection and emergency services program set to launch next month. Jamaica Cares provides visitors access to first-of-its kind traveler protection and emergency medical and crisis response services for events up to and including natural disasters. The traveler protection and services program is a partnership coordinated and administered by the Global Tourism Resilience Crisis Management Centre, with support from the Global Travel and Tourism Resilience Council, Global Rescue, and leading international and national insurance companies.

For $40 USD, Jamaica Cares provides visitors access to compulsory traveler protection and emergency medical services, including:

  • Case management, transport logistics, field rescue, evacuation, and repatriation for medical emergencies, including COVID-19 and other crises up to and including natural disasters
  • International health coverage up to $100,000 USD for visitors traveling to and from Jamaica
  • On-island health coverage up to $50,000 USD

“Jamaica Cares delivers an unmet need in the travel industry by providing primary medical coverage and medical evacuation services. Jamaica Cares is a comprehensive, mandatory program to increase traveler protection from the time they leave home until returning. The traveler knows they’re protected, and they know other travelers are, too. That’s what’s needed to give confidence to travelers when they are ready to travel,” said Hon. Edmund Bartlett, Co-chairman, Global Tourism Resilience and Crisis Management Centre.

“Jamaica is the first country to facilitate a partnership for a comprehensive pandemic safety response program. Visitors to Jamaica are better prepared and protected because of the cooperative arrangement coordinated via the Global Tourism Resilience Crisis Management Centre with a leading travel crisis management provider and two travel health insurance firms,” said Dr. Taleb Rifai, Former Secretary General of the UNWTO and Co-Chair of the Centre and the Global Travel and Tourism Resilience Council.

“We have to protect both our visitors and the people of Jamaica,” said Professor Lloyd Waller, the Executive Director of the Global Tourism Resilience and Crisis Management Centre.

The compulsory fee will be included as part of the Travel Authorization application, triggering automatic participation in the Jamaica Cares program. Participation is mandatory for all non-Jamaican passport holders.

Traveler attitudes consistently show a powerful willingness to pay for increased safety protections during travel. An international traveler sentiment survey, conducted by Price Waterhouse Coopers, revealed safety is paramount in making travel decisions for which consumers are willing to pay. A Global Rescue survey of more than 2,200 frequent travelers found they agreed by wide margins (90+%) they would feel safer if they – and all travelers – had services and protections for medical emergencies, including COVID-19, and door-to-door emergent coverage.

“If an emergency medical situation arises, including COVID-19, Global Rescue will support Jamaican authorities in executing established emergency action plans including: access to case management, transport logistics, evacuation and repatriation for any medical emergency, including COVID-19, and monitoring from diagnosis through repatriation,” said Dan Richards, CEO Global Rescue.

Gloria Guevara, WTTC President & CEO, said: “I would like to congratulate all those involved in the implementation of the Jamaica Cares program, which will no doubt help to restore traveler confidence and aid the recovery of the Travel & Tourism sector.”

 


 

About Global Tourism Resilience Crisis Management Centre

The Global Tourism Resilience Crisis Management Centre serves the worldwide travel industry, facilitating planning and preparation for crisis response, recovery and resilience issues. The Resilience Council is a network and forum for governments and businesses, bringing the public and private sectors together for the development of sustainable frameworks to enable business growth. For more information click here.
Contact: Prof. Lloyd Waller, Executive Director, lloyd.waller@gmail.com.

About the Global Travel and Tourism Resilience Council

The Global Travel and Tourism Resilience Council serves the worldwide travel industry, facilitating planning and preparation for crisis response, recovery and resilience issues. For more information click here.
Contact: Laurie Myers +1 949.742.9648 or email: info@resiliencecouncil.com.

About Global Rescue

Global Rescue is the world’s leading provider of medical, security, evacuation and travel risk management services. Founded in 2004, Global Rescue has exclusive relationships with the Johns Hopkins Emergency Medicine Division of Special Operations and Elite Medical Group. Global Rescue provides best-in-class services that identify, monitor and respond to client medical and security crises. For more information, click here.
Contact: Bill McIntyre at bmcintyre@globalrescue.com or +1 202.560.1195.

 

 

 

 

 

Travelers Ready to Pay for Mandatory COVID-19 Protections, Services Majority of Travelers Want Governments, Organizations to Step In

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Travelers Ready to Pay for Mandatory COVID-19 Protections, Services

Majority of Travelers Want Governments, Organizations to Step In

LEBANON, NH, September 22, 2020 –

Travelers overwhelmingly want mandatory COVID-19 protections and services — and they are willing to pay for it, according to a Global Rescue survey of its current and former members, who are among the most experienced travelers in the world. 

 

The survey found more than 60% of travelers are willing to pay from $50 to $100 or more for screening and testing services to minimize the effects of COVID-19 and – in the event of an infection – mitigation and remediation provisions for isolation accommodations, quarantine facilitiesand ground or air transport 

 

“The pandemic has taken an unprecedented toll on the world’s population and its economies. COVID-19 understandably tops the list of all traveler concerns. But the survey results send a clear message that travelers are eager to fight back with an overwhelming willingness for comprehensive, mandatory COVID-19 protections for themselves and all travelers. And they are willing to pay for it,” said Global Rescue CEO Dan Richards. 

 

Travelers agreed by wide margins (94%) they would feel safer if they had services and protections that cover pre- and on-trip COVID-19 testing, required quarantines, evacuation costs in the event of exposure or infection, and door-to-door travel insurance. 

 

The majority (91%) of responding travelers were equally adamant in their support for mandating all travelers obtain the same COVID-19 protections for their personal safety, the safety of others, and to prevent adverse selection,” Richards said 

 

Eighty-eight percent of travelers want governments or organizations to step in and systematize programs calculated to beat COVID-19. But not every government or organization has the resources or the expertise to provide screening, testing, triage, quarantine facilities, ground and air transport, data collection and case management,” Richards said. 

“At the onset of the pandemic, Global Rescue recognized the threat and developed new services program designed to defeat the threat of COVID-19 on behalf of governments and organizations,” said Global Rescue Vice President of Operations Scott Hume. 

The Global Rescue complete COVID-19 solutions program provides customizable COVID-19 case management remedies including 

  • Planning & Staffing: Emergency action planning, training, staffing and itinerary support; COVID-19-specific destination reports; triage and disposition facilities with medical and security personnel and equipment  
  • Testing & Tracking: Access to rapid COVID-19 testing capabilities, screening and secure collection and retention of traveler history and test results. 
  •  Response & Remediation: Quarantine and isolation accommodations, management of all ground and air medical evacuation, treatment for COVID-19 positive individualsand real-time access to doctors for virtual consultations  

“Testing for active COVID-19 infection is a key part of the public health response to bring this pandemic under control.  Travelers are right to recognize this fact, and to want access to reliable testing with results that come back in a timely manner to facilitate safe travel for themselves and others,” said Global Rescue Medical Director Claudia Zegans. 

Global Rescue’s medical and crisis response capabilities are supported by the Johns Hopkins Emergency Medicine Division of Special Operations, Partners HealthCare and Elite Medical Group to provide a depth of expertise unparalleled in the travel risk management and crisis response industry. 

 

Traveler Safety Preferences 

  • What Would It Take to Feel Safe Enough to Travel Domestically? (Respondents checked all that apply) 
    • 46government officials would need to lift lock down/isolation/stay-at-home orders  
    • 41a COVID-19 vaccine would have to be available 
    • 28a COVID-19 treatment would need to be available 
    • 23they would need to feel secure in their health, job, and/or finances 
    • 23% - they would need access to COVID-19 testing 
    • 17they would need to have the necessary insurance in case they get quarantined 
    • 16international health authorities would have to declare the end of the pandemic  
  • What Would It Take to Feel Safe Enough to Travel Internationally? (Respondents checked all that apply) 
    • 68governments would have to lift travel restrictions and their preferred destinations would have to re-open their borders  
    • 50a COVID-19 vaccine would have to be available 
    • 35a COVID-19 treatment would need to be available 
    • 30they would need to have the necessary insurance in case they get quarantined 
    • 25access to COVID-19 testing would be necessary 
    • 25% international health authorities would have to declare the end of the pandemic 
    • 22they would need to feel secure in their health, job, and/or finances  
  •  
  • Would travelers feel safer during an international trip if they had medical/security safeguards that included: protection for any required quarantineevacuation in the event of exposure or infectionpre- and on-trip COVID-19 testing; and door-to-door travel insurance. 
    • 94agree – 54strongly agree28agree, 12somewhat agree 
    • 6disagree – 2somewhat disagree, 2% disagree, 2% strongly disagree 
  • Would travelers feel safer if everyone traveling to an international destination had the same medical/security safeguards that included: protection for any required quarantine; evacuation in the event of exposure or infection; pre- and on-trip COVID-19 testing; and door-to-door travel insurance. 
    • 91agree – 43strongly agree, 29% agree, 19% somewhat agree 
    • 8% disagree – 3% somewhat disagree, 3% disagree, 2% strongly disagree 
  • Should governments and organizations provide required visitor programs designed to minimize the effects of COVID-19 and other medical emergencies?  
    • 87agree – 34strongly agree, 32agree, 21somewhat agree 
    • 13disagree – somewhat disagree, 4% disagree, 3% strongly disagree 
  •  

Traveler Expectations 

The survey results revealed that travelers lost a wide range of personal and professional opportunities due to the pandemic.  

  • 64% gave up a bucket list/adventure trip  
  • 53% missed out on a family vacation 
  • 32% relinquished a business trip 
  • 28% surrendered a couples getaway 
  • 21skipped an anniversarywedding, honeymoon or birthday trip 
  • 10% lost an ecotourism or humanitarian excursion 
  • 9% missed out on a wellness trip 
  • 21responded “other  

 

Travelers expect to make up for the travel they missed out on in a number of ways. According to the survey results, when travelers (who could choose all options that apply) think about their future travel plans between now and the end of 2021:  

  • 52% expect to travel internationally where possible  
  • 35% plan to go to more remote, less crowded destinations 
  • 32% anticipate taking fewer trips 
  • 22% said they’ll only travel domestically  
  • 22% look forward to taking more time, or a longer trip 
  • 20% think they’ll take advantage of discounts, deals and specials 
  • 18% count on taking an extra trip  
  • 13% look forward to traveling only to places with modern health care facilities 
  • 5% said they were taking less expensive trip 
  • 14% responded “other  

Travelers envision making domestic trips sooner than international excursions. The survey found 60% of respondents said they would make a domestic trip before the end of the year, 13% said they would travel internationally by then. However, 86% of respondents indicated they would travel internationally in 2021.  

 

 


 

Contact 

Bill McIntyre at bmcintyre@globalrecue.com or 202.560.1195 to arrange an interview or for more information.  

 

About the Global Rescue Traveler Survey 

Global Rescue, a leading travel risk and crisis response provider, conducted a survey of more than 2,200 of its current and former members between Sept. 15-20, 2020. The respondents revealed a range of support for a variety of precautionary and protective safety measures in anticipation to a return to leisure and business trips domestically and internationally. 

 

About Global Rescue 

Global Rescue is the world’s leading provider of medical, security, evacuation and travel risk management services to enterprises, governments and individuals. Founded in 2004, Global Rescue has exclusive relationships with the Johns Hopkins Emergency Medicine Division of Special Operations and Elite Medical Group. Global Rescue provides best-in-class services that identify, monitor and respond to client medical and security crises. Global Rescue has provided medical and security support to its clients, including Fortune 500 companies, governments and academic institutions, during every globally significant crisis of the last decade. For more information, visit www.globalrescue.com. 

 

 

 

 

 

Global Rescue Extends Partnership with LPGA To Help Tours Return To Play

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Global Rescue Extends Partnership with LPGA To Help Tours Return To Play

LEBANON, NH, July 16, 2020 – The Ladies Professional Golf Association (LPGA) today announced that Global Rescue, the world’s leading provider of medical, security, evacuation and travel risk management services, will help the LPGA and Symetra Tours safely return to play.

Global Rescue will provide medical advisory support and crisis extraction services for LPGA Tour players competing at tournaments around the globe. “The first step the LPGA has taken in preparing for a return to play is to make certain an emergency action plan and safety protocols are in place,” said Dan Richards, CEO Global Rescue.

“The LPGA is thankful to have so many partners that have helped us prepare to go back to play safely,” said Kelly Hyne, LPGA Chief Sales Officer. “Keeping our athletes, caddies, staff and tournament partners healthy is our number one priority. We appreciate their expertise and guidance during this unprecedented time.”

The LPGA is working with Global Rescue and others to make certain protocols include secure collection of traveler history and health information, as well as COVID-19-based destination reports in hand.

“During the tour, the LPGA will have access to tracking and periodic screening, testing and treatment. Finally, we will have response mechanisms in place for emergency medical assistance, field rescue from point of injury or illness and global telehealth access,” Richards said.

Global Rescue’s integrated travel risk and crisis management solutions are supported by the GRID system (Global Rescue Intelligence Delivery), a proprietary traveler tracking, intelligence and journey management platform designed to protect travelers.

“The GRID system keeps track of individuals through smartphone GPS and automatically alerts them if there’s a dangerous development within their current destination,” Richards said.

The 2020 LPGA Tour season is scheduled to resume with the LPGA Drive On Championship, to be held July 31 to August 2 at Inverness Club in Toledo, Ohio, followed by the Marathon LPGA Classic presented by Dana, to be held August 6-9 at Highland Meadows Golf Club in Sylvania, Ohio.

 

About Global Rescue

Global Rescue is the world’s leading provider of medical, security, evacuation and travel risk management services and has been the LPGA’s official travel risk and crisis management provider since 2017. Founded in 2004, Global Rescue has exclusive relationships with the Johns Hopkins Emergency Medicine Division of Special Operations and Elite Medical Group. Global Rescue provides best-in-class services that identify, monitor and respond to client medical and security crises.

 

About the LPGA

The LPGA is the world’s leading professional golf organization for women. Founded in 1950 and headquartered in Daytona Beach, Florida, the association celebrates a diverse and storied membership with more than 2,300 Members representing more than 30 countries. With a vision to inspire, empower, educate and entertain by showcasing the very best of women’s golf, LPGA Tour Professionals compete across the globe, while the Symetra Tour, the official development and qualifying tour of the LPGA, consistently produces a pipeline of talent ready for the world stage. Additionally, LPGA Professionals directly impact the game through teaching, coaching and management.

The LPGA demonstrates its dedication to the development of the game through The LPGA Foundation. Since 1991, this charitable organization has been committed to empowering and supporting girls and women through developmental, humanitarian and golf community initiatives, including LPGA*USGA Girls Golf, the LPGA Women’s Network and the LPGA Amateur Golf Association.

 

 

 

 

The 4 Cornerstones Travel Tour Operators Need to Prepare for a Return to Travel: COVID-19 Waivers, Embrace Pandemic Protocols, Improve 9-1-1 Capabilities, and Partner with Travel Crisis Providers

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The 4 Cornerstones Travel Tour Operators Need to Prepare for a Return to Travel: 

COVID-19 Waivers, Embrace Pandemic Protocols, Improve 9-1-1 Capabilities, and Partner with Travel Crisis Providers

LEBANON, NH, July 16, 2020 – Global Rescue, the world’s leading provider of medical, security, evacuation and travel risk management services, hosted a highly anticipated webinar "Restarting Your Operation: Legal Liability and Duty of Care For Tour Operators During the Pandemic." The exclusive webinar was open to thousands of travel tour operators, travel industry businesses and travelers.

“Whether you’re a tour operator, traveler or government, the pandemic is forcing everyone to learn how to mitigate risk to restart their operations” said Global Rescue CEO Dan Richards. “The challenges we are confronting are unique and the insights from our featured speakers are invaluable as we all work to further understand the new travel risk management landscape,” he said.

Former President of Geographic Expeditions and Yosemite Park Ranger Jim Sano moderated the webinar and said a successful return to domestic and international travel will require four essentials from travel tour operators.

“Tour operators should consider having COVID-19 waivers. They should scrupulously maintain established practices to avoid disease spread. They need to enhance emergency response abilities. And it’s ideal to team up with an emergency travel risk medical provider to handle the responsibilities of medical emergencies,” he said.

The webinar focused on three core topics:

  • Insurance - Approaching client risk and adhering to relevant guidelines
  • Legal liability - Balancing common-sense precautions while protecting yourself from safety guarantees
  • Medical and operations - Understanding critical resources for response and mitigation

Liability specialist for tour operators, Ken Whitman, is a senior program manager at AON, the world’s largest insurance broker. He said tour operators need to be careful during the pandemic not to take on or assume additional responsibilities or obligations that result in them assuming legal liability for things for which they are normally not responsible. “It’s better practice for them to put these obligations on the vendors that are providing the services, and to confirm they are fulfilling those obligations through proper vetting,” he said.

Jeff Ment, an attorney with expertise in travel related issues including legal liability and duty of care, said COVID-19 is a known danger and tour operators are moving quickly to prepare for that unparalleled liability exposure. “Waivers are a must, if you don’t have one already. If you do already have one, then having a COVID-19 specific waiver may not be necessary,” he said.

Ment added that the pandemic is adding more awareness steps to the travel process. “Tour operators need to know what their customers may be asked as the trip is happening. You need to know in advance if they’re going to be asked to sign something. You can’t hand something to travelers at the last second and expect them to legally be obligated to sign it,” he said.

Global Rescue’s Vice President of Operations, Scott Hume, said that as travel opens up internationally people must assess the medical capabilities and transportation infrastructure to get you to healthcare facilities at your destination in case you fall ill. “Just as important is who bears the cost should you get sick and stuck on the other side of a border with an illness and without the medical facilities or infrastructure to treat you,” he said.

Global Rescue’s Medical Director Dr. Claudia Zegans said tour operators need to follow established guidelines and steer clear of taking on responsibilities suited for medical experts. “Tour operators must rigorously adhere to basic guidelines like washing down high-touch surfaces and creating situations enabling physical distancing but they should not stray into the medical lane of conducting tests. They should leave that to others,” Zegans said. “When someone gets sick or injured, things go wrong quickly — unless tour operators partner with a travel risk and crisis management company so medical emergencies are handled by trained healthcare professionals,” she added.

A recording of the webinar is available upon request. To arrange an interview please contact Bill McIntyre at bmcintyre@globalrescue.com or 202.560.1195 (phone/text).

 

About Global Rescue

Global Rescue is the world’s leading provider of medical, security, evacuation and travel risk management services. Founded in 2004, Global Rescue has exclusive relationships with the Johns Hopkins Emergency Medicine Division of Special Operations and Elite Medical Group. Global Rescue provides best-in-class services that identify, monitor and respond to client medical and security crises.

 

 

 

 

Media Contact

For all media related inquiries, please contact:

Bill McIntyre
Director, Communications
+1.617.210.8134
bmcintyre@globalrescue.com

 

 

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