Categories:
Health & SafetySecurity & IntelligenceJune 18, 2020
The coronavirus pandemic has changed the future of work-related travel. Experts, employers and business travelers are looking at duty of care through a different lens as they prepare to return to domestic and international business trips.
What is the duty of care definition? According to Jeffrey Ment, managing partner of The Ment Law Group, P.C., in Hartford, Connecticut, “duty of care generally requires that every employer provide employment that is safe for the employees, supplying and using safeguards and devices and doing every reasonable thing necessary to protect the life, health and safety of their employees.”
The pandemic is a reminder for companies — including travel operators, governments and educational institutions – to take a look at plans to protect employee travelers.
The pandemic doesn’t change your duty of care obligations, but it certainly raises awareness among C-suite executives, senior management teams, HR professionals, union leaders, government agencies and employees to examine the rigor of their organization’s current duty of care capabilities.
Why Duty of Care Is Important
You may think the probability of a business traveler being subjected to an illness or injury is low but the opposite is true. Sixty five percent of travelers to the developing world report a medical problem during their international trip, according to the 2019 International Travel Health Guide.
The U.S. State Department Bureau of Consular Affairs reports more than 9,000 U.S. citizens suffered fatalities from non-natural causes during the latest recorded 10-year span, or nearly 1,000 per year.
There have been significant court decisions based on duty of care responsibilities. For example, one lawsuit by the surviving family a Lucent Technologies/AT&T employee who died subsequent to a surgical procedure in Saudi Arabia and another by a Hotchkiss School student who contracted encephalitis while on a school-sponsored trip to China. In both cases, the court upheld the claims and led to substantial legal costs, sizable monetary awards and damage to the company’s reputation.
Failing to meet your duty of care requirements could mean disaster for your organization and its brand.
Seven Elements of a Duty of Care Policy
As you evaluate and update your duty of care policy, make sure it includes these seven elements:
- Employees (like directors or officers) responsible for fulfilling the organization’s duty of care
- A risk assessment including the organization’s travel risk profile
- A risk management plan
- A crisis response plan
- An education or training program for employees and travel risk management providers
- A method, perhaps technology, to track and assess incidents
- A post-travel feedback mechanism to help refine risk management and crisis response plans
“It is equally important that an organization’s leadership learn the travel laws, regulations, standards and prevailing practices that are relevant to the organization, type of traveler, activities and destinations,” Ment said. “Doing so can insulate the organization from multi-million dollar judgments and significant harm to the organization’s reputation and brand.”
Access Duty of Care Expertise
Instituting or reviewing a duty of care security policy is not an easy task. In most cases, commercial and non-commercial organizations lack the knowledge, experience and staff to fulfill their duty of care responsibilities.
Getting professional guidance from travel risk planning experts, medical and security specialists, evacuation providers and outside legal counsel is wisest.
To learn more, download “Legal Duty of Care: Traveler Safety,” a white paper written by The Ment Law Group.
Global Rescue offers duty of care support to businesses, NGOs, academic institutions and governments worldwide. Services are scalable and customizable to the unique needs of clients. Click here to connect with us about meeting your duty of care.
Categories:
Health & SafetyTravelJune 16, 2020
Rising gas prices, the ongoing COVID-19 threat and escalating consumer prices are not putting a damper on 2022 summer vacation plans. Families are willing to accept whatever inflation costs come their way in order to get back on the road.
AAA expects 39.2 million people will travel for the unofficial start of summer on Memorial Day 2022, and the numbers of summer vacationers will only increase from there. A Credit Karma survey found 30% of people are getting ready to spend more this summer, and 22% say it’s going to be at least $1,000 more than their typical budget. Deloitte predicts travelers will take an average of two trips this summer, with 57% taking a road trip and 51% taking a flight.
Of course, the longer the distance, the higher the risk.
“Road trips by car or RV present a higher risk of coronavirus exposure since you will likely be encountering indoor environments and other people,” said Dan Richards, CEO of Global Rescue. “Additional precautions will be needed.”
The travel experts at Global Rescue have compiled a checklist of coronavirus road trip safety tips to help keep you safe as you travel 100 miles or more away from home.
1. Make sure your vehicle is maintained
There’s a good chance many off-the-beaten track gas stations and mechanic shops are closed. Before you hit the road, make sure your vehicle’s maintenance is up to date. Consumer Reports provides a solid checklist, which includes fluids, belts and hoses, tires and brakes.
2. Make sure you are maintained
Have you checked in with your doctor recently? A travel health consultation before a lengthy road trip is a great idea.
“Make sure you are up to date with your routine vaccinations — seasonal flu vaccine and measles, mumps and rubella vaccines,” said Jacqueline Sioson, operations supervisor at Global Rescue, “If you are unwell or have signs and symptoms of COVID-19, postpone your travel and seek medical consult.”
3. Bring what you need
Pack a snack bag or a cooler with drinks in case stores and restaurants are closed. Plan to eat in your car, so have paper plates, forks and napkins handy (or eco-friendly utensils, reusable snack bags or travel mugs).
Don’t forget to bring cleaning supplies. Package everything needed to clean and disinfect — paper towels, Lysol spray, hand sanitizer, individual tissue packages and microfiber cloths — in a clear plastic tote with handles. A clear tote makes these supplies easy to see and easy to carry if needed.
4. Pack a restroom kit
Because most restrooms have been designed to prevent disease transmission, National Public Radio ranked using a public restroom as a low to medium risk. It’s the other stops — like restaurants, pools and retail stores — where it’s harder to distance yourself from others that pose a higher risk of contagion.
Still, you may want to consider bringing a pared down version of Global Rescue’s COVID-19 travel kit with you into a restroom, should you find one open. It could include small bars of soap and a bottle of water (to wash your hands), travel-size packs of toilet seat covers, paper towels, hand sanitizer and disinfectant wipes.
5. Choose your stops carefully
Part of the fun of a road trip is getting out of the car, stretching your legs and looking around. But if you’re taking a road trip during a pandemic, you’ll want to evaluate each stop and decide if getting out of the car is worth it.
“Stops for fuel, food and refreshments will require the usual masking, physical distancing and hand sanitizing after touching surfaces like gas pumps, condiment trays and door handles,” Richards said.
Harding Bush, associate manager of operations at Global Rescue, suggests travelers think about their options.
“Ask yourself what’s better and what’s worse,” he said. “Is it better to stop at a rest area or is it better to quickly pull into a gas station? And is that gas station even open?”
6. Bring extra communication devices
The Los Angeles Times interviewed Sheryl Connelly, a futurist who studies global consumer trends for Ford Motor Co., who recommended road trippers “pack plenty of charging cords and perhaps external batteries for electronic devices. If your navigation system contains emergency calling, enable that as well.”
7. Plan your route
It is advice worth repeating: be prepared for different scenarios in this new travel reality.
- Check quarantine requirements in each state. You may not be free to come and go.
- Find out what rest areas are open.
- Check national traffic and road closure information.
- Watch for hot spots on your route with a CDC map of coronavirus cases.
Be sure to sign up for our Coronavirus Report, which includes updated information on restrictions, requirements and cases for all 50 states and more than 200 countries worldwide.
8. Get updates on the road
While you are traveling, it is possible a state or local government may put into place travel restrictions, such as stay-at-home or shelter-in-place orders, mandated quarantines upon arrival, or even state border closures.
“If members have coronavirus questions, we’ll get the answer for you,” Bush said.
9. Home again
At the end of your road trip, depending on your state of residence, you may be required to self-quarantine for 14 days.
Sioson offers this advice for post-travel precautions.
- Continue the prevention measures that you used during your travel (hand hygiene, wearing face masks, and social distancing).
- Avoid direct contact with body fluids, particularly oral or respiratory secretions. Avoid kissing, if possible.
- Continue to disinfect high-touch surfaces.
- Wash laundry thoroughly.
- Monitor your health. Watch for these signs and symptoms: fever, coughing, shortness of breath or difficulty breathing. “Other early symptoms to watch for are chills, body aches, sore throat, headache, diarrhea, nausea/vomiting, and runny nose,” Sioson said.
- If you develop fever or any of the mentioned symptoms, call your health care provider right away.
“Now, more than ever, travelers need to plan for and be prepared for contingencies that affect travel,” Bush said. “It is important to consider medical and security evacuation services and really understand what they will and will not, provide. Make sure your health insurance is valid where you will be traveling. All of this preparation and forethought will enhance your awareness, making it easier to avoid inconveniences or pitfalls. You’ll enjoy a better trip.”
Planning a trip in your car, SUV or RV? Consider enrolling in a Global Rescue membership so you can travel prepared. With flexible terms and membership types, you can get Global Rescue for a solo adventure or the family road trip of a lifetime.
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NewsJune 16, 2020
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NewsJune 14, 2020
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NewsJune 13, 2020
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Health & SafetyTravelJune 12, 2020
Coronavirus restrictions are easing up across the United States and families are venturing outside. What are they doing? Getting in the car and hitting the road.
The Daily Travel Index, which draws data from GPS signals, noted a 59% increase in road trip activity in May. This is just the beginning: AAA predicts more people will take to the road this summer and fall more than ever before. Research from MMGY’s DK Shifflet suggests consumers will be willing to travel up to 500 miles this summer, compared to the historical benchmark of 300 miles.
But is driving safer than flying?
Overall, the answer is yes, only because you can make the rules for the safety of your car — and you’ll never have this much control over your environment on a plane.
“The greater potential risk of exposure lies not in the ‘road’ part of ‘road trip’ but in what you do once you get out of your vehicle or arrive where you’re going,” said Dan Richards, CEO of Global Rescue. “Hotels, restaurants and other indoor environments will increase the risk if those venues haven’t adopted good infection control protocols.”
Follow these nine recommendations, compiled by the travel experts at Global Rescue for a safe drive.
Travel Only With People In Your Immediate Household
If a bunch of buddies from different households are piling into the car for a road trip, you can’t be sure where they’ve been, what coronavirus precautions they’ve taken, or if they’ve been around any symptomatic or asymptomatic carriers.
But if everyone has been in the same house, you know where they’ve been and how well they’ve protected themselves. You’re moving your home safety bubble to the car.
Don’t Travel If You Don’t Feel Well
Some airlines will ask for testing prior to travel or documentation stating you haven’t faced an illness for the past two weeks. Even if you are driving, “be honest with your travel history,” said Jacqueline Sioson, operations supervisor at Global Rescue. “If you are unwell or have signs and symptoms of COVID-19, postpone your travel and seek medical consult.”
Roll Your Windows Down
Sounds counterintuitive, right? Opening windows lets germs and microbes inside. But a recent study by Japan’s National Institute of Infectious Diseases found “the odds that a primary case transmitted COVID-19 in a closed environment was 18.7 times greater compared to an open-air environment.”
The more fresh air, the less risk of coronavirus transmission for you and your loved ones.
Follow Safety Precautions While Outside Your Car
Wear a mask, disinfect high touch surfaces like gas pumps and keypads, wash your hands with soap and water, use 60% alcohol (70% isopropyl alcohol) disinfectant and maintain social distancing. Remain vigilant and continue to do all the things you’ve been doing for the past 75 days.
Follow Safety Precautions While In Your Car
Forbes points out that your car, truck or SUV is a high-touch surface both inside and out. You are going to have to disinfect frequently, in fact, every time you get back in after a stop at a grocery store or rest area. This means disinfecting your door handles, seatbelts, steering wheel, turn signals, phone and phone chargers, radio buttons and any other car part you may have inadvertently touched (rearview mirror, glovebox or keys).
You may also want to consider wiping down the cooler and fold-up chair you’ve stored in the trunk, the groceries you’ve added to the hatch, or the purse you’ve placed on the back seat. In addition to people, items are coming in and out of your car and you’ll want to disinfect as much as you can. This will help preserve your vehicle as your “safe space.”
Limit Your Stops
Making stops along the way for gas, food or bathroom breaks may put you at risk of contact with other people.
“Bring enough food and water during travel to limit stops,” Sioson said.
Keep Your Face Mask On
Masks can feel claustrophobic, especially when you’re already in an enclosed space. Your first instinct will be to rip off that mask the moment you get inside your car. But where are you going to put it? It could be contaminated from your last foray outside the car, so you’ll want to have a container or Ziploc bag to store it — otherwise you’re going to have to disinfect every surface the mask touched.
Plan Your Route
And we mean plan like you’ve never planned before. Even if it’s a familiar route — a visit to grandma’s house — you still need to organize your trip down to the last detail. You never know what restriction or difficulty awaits down the road.
Check quarantine requirements in each state. You may not be free to come and go.
Some states have announced changes to toll collection. According to AARP, Florida has suspended all in-person toll payment and drivers without an electronic pass are billed by mail.
Some states have closed rest areas or limited hours of availability. Here’s a list of Department of Transportation websites and phone numbers. You’ll want to call to make sure the rest area is open, because it is likely that the bathrooms at restaurants and gas stations will be closed as well.
Check conditions along your route and at your destination to ensure that you’re not traveling through — or to — a hot spot. Global Rescue’s free Coronavirus Daily Report includes a map with hot spots, details on state-by-state restrictions, stay-at-home orders — and you can sign up for daily update alerts.
Have A Back Up Plan
Global Rescue’s travel protection services memberships will keep you safe when you are traveling 100 miles or more away from home. Members can call at any time to get coronavirus updates for their destination, information on local hospitals or health care providers and if needed, evacuation services to your home hospital of choice. Learn more by clicking here.
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NewsJune 5, 2020
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Health & SafetyTravelJune 5, 2020
Are you ready for your first flight since the coronavirus pandemic?
It’s a new travel world out here and airports and airlines are rising to the challenge of keeping planes, passengers and pilots as safe as possible.
Because of how air is filtered and circulated on airplanes, it is thought that most viruses do not spread easily on flights. However, there may be a risk of getting COVID-19 on crowded flights if there are other travelers on board infected with COVID-19.
As you prepare for your first flight since travel was restricted, Global Rescue has compiled some information to ease your return to the skies.
Am I able to book my flight and just show up at the airport?
Harding Bush, associate manager of operations at Global Rescue, recommends travelers be aware of the airline’s restrictions, recommendations and rules — and how they are being enforced.
“Travelers should call ahead to get the most up-to-date information, as it seems to change by the minute,” Bush said. “The whole trip could be ruined by relying on old and incorrect details, and you may not be allowed to board the plane if you aren’t able to comply with the rules.”
Global Rescue members have access to trusted travel planning resources, which includes information on flight and entry restrictions worldwide.
Do I have to wear a mask at the airport?
Yes, however, a Transportation Security Administration (TSA) officer may ask you to adjust the mask to visually confirm your identity during the screening process. Once you’ve exited security, you’ll want to keep the mask on throughout your airport visit.
Will I be tested at the airport?
According to US News & World Report, Dubai-based airline Emirates is the first to conduct on-site rapid tests for COVID-19 on its passengers. Experts suggest this could be the new normal for airlines going forward. An April Global Rescue survey found 91% of travelers are willing to undergo screening and testing, as well as disclose certain medical conditions (73%) and even provide their 14-day travel history (93%). It is something to expect in the future.
At the very least, you will be asked a few questions while making a reservation or during check-in. These questions may include:
- Have you traveled out of the country in the last 14 days?
- Have you been in contact with anyone who has tested positive for coronavirus?
- Have you had any of the following symptoms: fever, dry cough, difficulty breathing?
Will there be any different procedures at the airport?
You’ll notice social distancing cues as you wait in line.
Starting in June, according to CondeNast Traveler, passengers will be “asked to scan their own boarding passes — both paper and electronic — instead of giving them to the TSA officer. After scanning, passengers will hold up their boarding pass so the TSA officer can visually inspect it.”
How can I reduce my risk at the airport?
Travelers are reminded to follow the Centers for Disease Control and Prevention (CDC) travel and prevention guidance regarding COVID-19, which includes washing your hands regularly with soap and water and using a minimum 60% alcohol-based disinfectant when soap and water isn’t available.
This includes directly before and after using the check-in kiosk, before and after completing the security screening process, and before and after showing your ticket at the gate. Jeffrey Weinstein, medical operations supervisor at Global Rescue, suggests washing or disinfecting your hands “any time you touch a surface.”
Do I have to wear a mask on the plane?
Yes, most major United States airlines — including JetBlue, American, Delta, United and Southwest — require that passengers wear a face mask or face covering during their flight. It is strictly enforced at boarding and passengers are reminded and encouraged to wear them during the flight. The crew will be wearing masks and gloves, too.
“It may be uncomfortable to wear a mask during your flight, but do it,” Weinstein said. “Cover your nose and mouth, not just your mouth.”
How often are they cleaning airplanes?
Airlines are increasing their hygiene protocols to ensure onboard transmissions remain low. You may not be able to request a pillow or blanket, or pay with cash for beverages.
You’ll want to ensure the airline is disinfecting between flights and using a hospital grade disinfectant on hard surfaces such as tray tables, seat arms, windows and walls. Soft surfaces should also be cleaned and disinfected. Travel + Leisure details the inflight safety precautions and after-flight sanitization procedures for most major airlines. You can always ask for confirmation while making your reservation.
If a passenger or employee exhibits coronavirus symptoms, the CDC recommends the airline takes the plane out of service and sends it “through a full decontamination process that includes standard cleaning procedures plus washing ceilings and overhead bins and scrubbing the interior.”
Weinstein said that most organized airlines are using UVC lights to clean surfaces, but not all airlines are going to have this capability.
“The passenger next to you could have been on a third world charter plane,” he said. “You’re going to want to follow all the safety guidelines for your own protection, because not all airlines, or travelers, will use the appropriate precautions.”
What can I do during my flight to stay safe?
Wear your mask.
Avoid the middle seat, which puts you in direct contact with two passengers instead of one. “Most airlines have made the middle seat unavailable to help maintain social distancing,” Weinstein said.
Bring your own disinfectant wipes and wipe down any area within your reach before you sit. This includes your seat belt, buckle, tray table, air vent, light button and windowsill, if you are seated near a window.
Skip reading the inflight magazine, drink only sealed beverages, and eat only prepackaged foods.
Limit your movement. The less contact you have with others, the better. If you need to use the bathroom — a high traffic area on most planes — bring some wipes with you to tackle the door handle, toilet seat lid or sink faucet. “Don’t touch anything if you don’t have to,” Weinstein said.
Is there anything else I can do to protect my health?
Purchase a Global Rescue membership. You’ll have access to medical and security evacuation, travel intelligence and assistance services to assist and protect you when you are away from home.
Categories:
NewsJune 4, 2020
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Health & SafetyTravelJune 4, 2020
U.S. campgrounds are open.
Good news, right? Families are able to make domestic adventure travel plans for the summer. Fuel is relatively inexpensive right now. And being outdoors can be safer — experts say that coronavirus does not spread as easily in well-ventilated outside areas.
It’s a delicate balance — the desire to explore the great outdoors versus the unwanted risk of coronavirus contagion. But as the air warms and the trees green, adventure travelers will want to leave the four walls of their home and set up their tent or park the RV under the wide blue sky.
“Outdoor activities – like individual or small group camping – have a lower risk of coronavirus exposure than indoor activities,” said Dan Richards, CEO of Global Rescue. “By avoiding the three C’s, confined spaces, crowds and close contact, you dramatically reduce the likelihood of contracting the virus.”
If you are preparing for an adventure in the great outdoors, here are a few considerations from the experts at Global Rescue.
Planning and Pre-planning
To make sure your camping trip proceeds as planned, you are going to want to research, call, plan and call again to get the most up-to-date information.
“Campers need to be aware of all the campsite’s restrictions, recommendations and rules — and how they are being enforced,” said Harding Bush, associate manager of operations at Global Rescue. “The whole trip could be ruined by relying on old and incorrect information. You may not be allowed to enter a campground because you aren’t able to comply with the rules.”
“The same rules and safety guidelines for travel apply to camping,” said Jeffrey Weinstein, medical operations supervisor at Global Rescue. “Don’t relax your safety precautions just because you are outside.”
Know the Risks
Before you pack up the tent, know that “going camping at a time when much of the United States is experiencing community spread of COVID-19 can pose a risk to you if you come in close contact with others or share public facilities (like restrooms or picnic areas) at campsites or along the trails,” according to the CDC.
Although you may be keeping yourself safe, not everyone is abiding by the rules.
“Travelers should expect other travelers to not follow the appropriate precautions,” Weinstein said. “Do your due diligence and plan your safety strategies for communal areas.”
Stay Local
As Outside magazine suggests, if you’re able to abide by the rules for going outdoors during the pandemic and have access to legal, open areas to camp, you could consider camping in your local community.
Global Rescue also recommends staying local to start, so you are familiar with the resources available and near medical services if needed. This limits car travel, which has its own risks of exposure — making stops along the way for gas, food or bathroom breaks can put you and your family in close contact with asymptomatic spreaders of the virus.
Choose the Location
As restrictions ease, you will feel more comfortable looking outside your immediate community to a different state and different types of camping. The National Park Service breaks down the types of camping available: backyard, close to home, in a car, with an RV, or in a remote area.
National parks are a great option for campers and you can check online to see which parks are open and if there are any alerts or road closures. You may also want to go online for entry passes and national park camping reservations, which helps parks, like Yosemite National Park, limit daily car traffic. Some parks have limited camping facilities which are booked months in advance.
Even if the park is open, public facilities — park buildings and restrooms — may remain closed to limit exposure to the virus. Roads for vehicles, trails or certain areas of the park may be closed as well. You’ll want to research what is available well in advance.
Local and national forest preserves offer wooded or semi-wooded sites for camping. Wearing a mask and social distancing are required, even out in the open. Some sites will be monitored by regular patrols. The Forest Preserves of Cook County, one of the oldest and largest forest preserve districts in the United States, offers a non-emergency police number to call if you see groups congregating or visitors not following social distancing guidelines.
Botanical gardens offer camping opportunities as well. The Chicago Botanical Gardens in Illinois offers one-night family camp-out adventures. Other fun options include the Los Angeles Zoo and Botanical Gardens in California and the Ho’omaluhia Botanical Gardens, a 400-acre rainforest park in Hawaii with 15 weekend campsites.
Check State Regulations
Each state has its own rules, regulations and safety requirements. Changes may happen while you are traveling, so you’ll want to stay ahead of any restrictions, stay-at-home orders or mandated quarantines. Plan to keep checking for updates as you travel.
Global Rescue in-house experts are closely tracking all of the latest restrictions and reopening measures in a daily intelligence report. You can sign up to receive a daily email alert when updates are made.
Ask About Social Distancing Guidelines
If you do decide to travel across state lines, make sure the campground or RV site meets or exceeds the Social Distancing Guidelines set by the WHO and CDC. Every accommodation should be 6 feet (or 2 meters) apart.
When you call to make a camping reservation, ask about availability — you’ll want to confirm the campground or RV site isn’t crowded. Inquire if there is a remote check-in option.
And don’t be afraid to seek another option if you encounter a crowded trail or campsite.
“If you are not able to maintain social distancing, you need to leave,” Weinstein said. “Coronavirus is still a threat even if you are outside.”
Other Suggestions:
- Pack alcohol-based hand sanitizer (at least 60% alcohol or 70% isopropyl alcohol) and keep it within easy reach.
- Bring a face covering — mask, bandana, scarf — to wear in public places.
- Pack extra non-perishable food in case restaurants and stores are closed.
- If there is a bathhouse or common area, ask how frequently it is being disinfected. You may want to consider bringing your own cleaning supplies.
- Maintain social distance even in the great outdoors. Don’t shake hands and use other non-contact methods of greeting people, like a hello wave or an elbow bump.
- Plan your visit at a not-so-busy time, perhaps avoiding holiday weekends.
- Sign up for a travel protection services membership from Global Rescue so you’ll have access to medical evacuation, security extraction, travel intelligence and assistance services designed to assist and protect you when you are away from home.
“Sunlight, heat and humidity lower the attack rate of the virus,” Richards said. “Camping, by its nature, is typically a semi-solitary activity that occurs outside. It’s one of the safer ways to kickstart your summer travel plans.”
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