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Helping the Humanitarian Effort During a Pandemic

Medical and security operations for Global Rescue consumer and enterprise members often focus on individual advisory and evacuation. But there’s another side to the Global Rescue mission that isn’t often highlighted.  

Medical and security operations for Global Rescue consumer and enterprise members often focus on individual advisory and evacuation. But there’s another side to the Global Rescue mission that isn’t often highlighted. Our crisis management services include supporting the humanitarian efforts initiated by partners, clients and key stakeholders.

Our track record includes more than 20,000 operations worldwide saving lives and protecting our members. These include evacuations during some of the world’s most challenging crises, including the earthquake in Haiti and now the COVID-19 pandemic. In each instance, Global Rescue supported a variety of humanitarian efforts.

When earthquakes struck Haiti, Global Rescue provided needed cargo space on board private aircraft for food, water and medical supplies coming into the county. During the COVID-19 pandemic, Global Rescue assisted enterprise clients delivering humanitarian assistance here and abroad.

When the coronavirus sparked in China, government and medical officials took quick steps to shut down businesses, cities and travel to contain the outbreak. But the effort also crippled the country’s ability to scale production of medical supplies such as protective masks and decontamination suits since local plants didn’t have enough time to ramp up production.

When aid was offered by a Global Rescue enterprise client, we provided essential sourcing, acquisition and delivery expertise. It sounds simple, but when officials from multiple international governments and health organizations are simultaneously locking down borders and issuing restrictions on movement by air and ground resources – it gets a lot more challenging.

The Global Rescue operations and intelligence teams tapped their vast experience and deep network of contacts to provide logistics, help obtain permits and secure authorization to acquire and transport aid to support families affected or displaced by the virus.

More than $1 million worth of humanitarian relief materials, including face masks, gowns and sanitizer, were sourced, shipped and delivered across several international borders.

Global Rescue provided additional humanitarian initiative support when the same client donated $2.5 million in aid for public schools and food insecurity relief efforts in Chicago, Illinois as the effects of the coronavirus pandemic took hold. The contribution includes $1 million for schools, which will be closed through April 20 and $1.5 million for the food bank, according to Chicago Mayor Lori Lightfoot. The donations will help make meals available at more than 500 temporary school food distribution sites for 355,000 students.

The COVID-19 pandemic was unprecedented, but that’s what Global Rescue prepares for.

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How freelancers can minimize their coronavirus risk while still working a gig

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How Will Travel Change in the Future?

Travel experts have already started to speculate on how travel will change in the future. Once the threat of the coronavirus pandemic subsides, expectations of trust among travelers and travel providers will be greater than…

Travel experts have already started to speculate on how travel will change in the future. Once the threat of the coronavirus pandemic subsides, expectations of trust among travelers and travel providers will be greater than ever before. Alongside rising expectations, travelers are also open-minded to a new level of health and safety measures that might have once been considered extraordinary.

In a recent survey, our members revealed a range of support for a variety of new measures if it meant a return to leisure travel and business trips domestically and abroad.

is-it-safe-to-travel-with-coronavirus.jpg

Support for Screening, Testing and Tracing

Overwhelmingly, travelers of all demographics reported they are willing to subject themselves to screening and testing, as well as disclose certain medical conditions and even provide their 14-day travel history.

Coronavirus screening and testing has already made it past the consideration stage for some commercial airlines. In mid-April Emirates became the first airline to conduct on-site rapid COVID-19 tests for passengers when it tested all air travelers on a flight from Dubai to Tunisia. The blood tests were conducted by the Dubai Health Authority (DHA) and produced results within 10 minutes. Emirates is reportedly planning to scale up testing capabilities to extend to other flights with passengers traveling to countries that require COVID-19 test certificates.

In early April, Utah Governor Gary Herbert signed an executive order requiring anyone entering the state through the Salt Lake City International Airport or major state highway entry points to complete an electronic declaration form or survey within three hours of entering the state, detailing travel history and health symptoms. Utah initially used its Wireless Emergency Alert system to alert travelers but pivoted to electronic message cards and airport postcards for notification in mid-April.

Disparity Among Traveler Willingness for Tracking

The greatest disparity is when travelers are asked if they would be willing to have their physical location tracked during a trip and temporarily retained. Not all travelers are as uniformly in support of the measure.

Only 35% of travelers age 65 and older said they would not be willing to have their physical location tracked and retained while on a trip.

But among millennial (age 24-37) and Gen X travelers (age 38-56), 50% said they were not willing to have their location tracked and retained.

There’s no way to be certain if any of these new health and safety measures will become widespread, but travelers are absolutely open to new ways of keeping themselves and those around them safe as they plan to get back to traveling again.

In the same survey, our members reported they expect to begin making trips again no later than early fall. While 77% reported they expect to make a trip by the end of October, not all travelers are eager to get back on the road quickly – and they’re not all planning the same types of trips either.

Domestic Travel

When travelers do take their first trip, nearly 60% reported they’ll opt for domestic trips rather than international travel. Travel experts have already been pointing to domestic trips being the first to take off, especially within the airline industry. A recent piece in Travel+Leisure quoted aviation expert Henry Harteveldt, who said, “expect airlines to begin with flights out of their most important hubs and cities where public health conditions are best and demand is strongest.”

[Related Reading: A Member’s Domestic Rescue from DC to NH]

Wait and See, or Book Again?

The coronavirus caused 70% of survey respondents to either postpone or forcibly cancel their trips. Not all travelers are keen to book another trip as soon as they can. Sixty-two percent of Boomer travelers reported they’d book another trip as soon as they felt safe to travel. Millennial travelers are opting to take a more wait-and-see approach, with 47% reporting they’ll save their money, even when asked if they’d book sooner for discounts and deals.

Gen X travelers are a little more in the middle in their decision, but tend to take a more Boomer approach to getting back to travel. Fifty-two percent said they will book another trip as soon as they feel safe to travel but 28% also said they’ll take a wait-and-see approach and save their money for now.

Destination Trips and Solo Travel

Nearly 40% of millennial travelers said their first leisure trip will most likely be a destination or a “bucket list” trip. Second to destination trips were solo trips, which 35% of millennial travelers reported they’ll take. Among those who were specific about the types of trips they’ll take, nearly all involved outdoor activities like climbing or trekking.

It’s easy to make the connection as to why outdoor activities might be something the travel industry sees gaining in popularity. With social distancing protocol in place, outdoor activities often involve wider open spaces with less opportunities to be confined in a highly populated area.

family travel

Travel to See Family and Friends

Leisure trips to see family and friends were much more popular among Gen X and Boomer travelers. About 30% said their first trips will be to see family and friends, while also reporting more outdoor-based activities like the younger millennial segment. From visiting national parts to opening family cottages and birdwatching, travel demand is high and our members have high expectations for getting back out there.

Survey results are based on 1,400 responses collected from Global Rescue members April 22-28, 2020.

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Canines For Africa

With Global Rescue by her side, Vianna von Weyhausen’s Canines for Africa is making a difference in the fight against animal poaching.

A German Shepherd stands alert at the sound of gunshots. With the ranger’s go ahead, the dog is released from his leash and races across the grassy field of the game reserve, hot on the trail of an animal poacher.

The dog, wearing protective body armor and a tracking collar, takes the poacher down and holds him on the ground until rangers arrive with handcuffs.

The German Shepherd is part of a nonprofit organization called Canines for Africa, created by Vianna von Weyhausen in 2016 to help stop the annihilation of vulnerable animals by poachers.

“I am originally from Zimbabwe, so Africa and animals are in my blood and I have been involved in conservation in one form or another my whole life,” said von Weyhausen, a Global Rescue member. “About five years ago, I heard about the use of dogs in wildlife protection and anti-poaching work. At the time few people were using K9 units and I thought it made sense to use an animal to help save wildlife.”

The Poaching Problem

One wildlife ranger is killed every three days. Three rhinos are killed every day. Four elephants are killed every hour. One pangolin is taken from the wild by poachers every five minutes, according to the International Union for Conservation of Nature.

Although there is more awareness of illegal poaching today, Africa’s endangered species and other wildlife are still being exterminated at a catastrophic rate.

“Everyone is aware of the crisis with rhinos and I am glad to see increased awareness about the plight of pangolins — reclusive, cute, armadillo-like insectivores that are slaughtered for their scales for use in traditional Chinese medicine,” von Weyhausen said. “They are being killed at a rate of more than 100,000 each year, which is sure to lead to extinction unless the poaching is stopped.”

Poaching is big business. Tusks made of ivory are sold at a high profit to make ornaments and jewelry. Rhino horn, sold for $15,000 to $30,000 a pound and pangolin scales, at $270 per pound, are used in medicines in Asia, “despite research showing they have no curative properties,” says von Weyhausen.

According to the United States Fish and Wildlife Service, illegal wildlife trafficking throughout the world brings in approximately $20 billion per year, “putting it in the same league as drugs, arms and human trafficking,” said von Weyhausen. “Organized crime syndicates, even terrorist groups, are now the main perpetrators.”

Because elephants are becoming so scarce in some countries, poachers are turning to killing hippos for their tusk-like canines and incisors. Elks, with two incisors made of ivory, are also at risk.

“Poaching activity varies greatly between African countries. Where there is foresight and political will to stem the massacres, the success rate can be high,” von Weyhausen said. “But where corruption rules, it can be disheartening for anti-poaching organizations trying to save the fauna, flora and ecosystems.”

Dogs to the Rescue

The mission at Canines for Africa is twofold: train specialized dogs and their ranger-handlers and bring educational programs about conservation to schools.

Von Weyhausen ground operations are handled by Conraad de Rosner, a South African who has been running anti-poaching units with canines for more than 26 years.

“He is totally dedicated to both dogs and to saving wildlife,” she said.

Dogs are trackers by nature and breeds are chosen for their skills. Shepherds are trained to track human, firearm and ammunition scent and to disable armed poachers, while Weimaraners are trained to search for live or dead animals (an elephant injured by a poacher or an orphaned baby rhino) or contraband (elephant tusks, rhino horn or pangolin scales). Canines for Africa also uses other breeds, like hounds (cold scent trackers), as the situations warrant.

The training center in South Africa typically houses 20 dogs in various stages of training. The ranger is educated through a 60-day residential course. The dog and the ranger complete instruction together and when both are ready, the team is transported to their new home. Canines for Africa schedules two week-long visits to assess and fine tune the unit’s performance.

“The canines work effectively at night, when most poachers are active,” von Weyhausen said. “They can track for many hours, abseil from a helicopter, lay in wait for a criminal, protect the handler and apprehend a suspect.”

The dogs are extraordinary, tracking down poachers before they commit a crime. Most South African National Parks now use canine units.

Canines for Africa has supplied the dogs and the training for 10 operational units in South Africa, Namibia, Mozambique, Zimbabwe, Mali and India.

This new concept is proving extremely powerful in the capture of poachers. According to an official statement issued by South African National Parks, the effort is indeed making a difference: “Over the past 10 months the canine units have successfully tracked and taken down 90% of the poachers arrested in the Kruger National Park.”

“We at Canines for Africa are having similar results,” von Weyhausen said. “We are also finding that poaching syndicates often move out of a reserve as soon as we deploy K9 units, so we act as a deterrent as well as a proactive and reactive force.”

How Global Rescue Helps

Von Weyhausen joined Global Rescue the same year she founded Canines for Africa.

She learned about Global Rescue while attending a tradeshow/the Dallas Safari Club Convention. Because she travels between the organization’s London base, the training center in South Africa, operational units in six countries on two continents and visits sponsors in the United States and around the world, it made good business — and personal sense — to become a member.

“Given I spend so much time in remote areas of far flung countries (many without advanced medical facilities) running an organization that is the target of poaching syndicates, Global Rescue made so much sense,” she said. “Your personnel were well informed and friendly and the service so inclusive, I joined instantly.”

Creating and deploying anti-poaching wildlife conservation units is dangerous work, but von Weyhausen is more confident with a Global Rescue membership.

“It really does give me great peace of mind, especially when I am in the bush visiting my frontline anti-poaching units.” she said. “My base staff has Global Rescue’s details and I know they will contact Global Rescue the moment they hear there is a critical situation.”

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Many Americans ready to travel once lockdown lifted, polls show

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Another Poll Shows How Much Americans Are Ready to Travel

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Survey: Travelers Willing to Be Tested, Tracked for Future Trips Most Expect to Travel by…

(Lebanon, NH – April 27, 2020) Travelers grounded due to the pandemic are willing to take several measures many would have once found objectionable to reduce the risk of a renewed spread of coronavirus as…

(Lebanon, NH – April 27, 2020) Travelers grounded due to the pandemic are willing to take several measures many would have once found objectionable to reduce the risk of a renewed spread of coronavirus as a condition of restarting travel.  

“Many travelers are planning to hit the road again this summer and they are willing to share personal medical history and travel plans to help keep themselves and those around them safe,” said Global Rescue CEO Dan Richards.

Global Rescue, a leading travel risk and crisis response provider, conducted a survey of its members who revealed a range of support for a variety of precautionary measures if it meant a return to leisure and business trips domestically and internationally.

Safety Measure Tolerance

  • 91% are willing to subject themselves to screening and testing
  • 73% are willing to disclose medical conditions related to a compromised immune system
  • 93% are willing to share their past 14-day travel history
  • 58% are willing to have their physical location tracked and traced with data temporarily retained

Travel Expectations

The survey uncovered high expectations among most travelers to begin making trips again no later than early fall.

  • 77% are expecting to make a trip by the end of October
  • 41% expect to make their next trip by July or earlier
  • 36% are planning their initial trip sometime between August and October
  • Less than 9% believe their earliest post-pandemic trip will be during the holiday months of November and December
  • Less than 7% expect to make their first trip sometime between January and March 2021
  • 7% predict their next trip won’t be until sometime after April 2021

Respondents, who are among the most experienced travelers in the world, revealed their first travel itineraries will be domestic ventures by a two-to-one margin over international excursions. Nearly 75% of initial trips will be family vacations, leisure trips to visit friends, or destination getaways. Fewer than 10% expect their first trips to be for business only while 15% report their initial travel plans will be for both business and pleasure.

More than 42% of respondents reported they were forced to cancel their travel plans, 16% said they voluntarily abandoned trips, while 27% postponed their trips. Nearly 60% of respondents who canceled or postponed travel expect to book another trip as soon as they feel safe. Thirteen percent report they will reserve another trip to take advantage of travel discounts and deals. Less than 1.5% plan to spend their money on other things unrelated to travel.

About Global Rescue Survey

Global Rescue is the world’s leading provider of medical, security, evacuation and travel risk management services to enterprises, governments and individuals. The survey is based on 1,300 responses collected from Global Rescue members on April 23-24, 2020. 

About Global Rescue

Global Rescue is the world’s leading provider of medical, security, evacuation and travel risk management services to enterprises, governments and individuals. Founded in 2004, Global Rescue has exclusive relationships with the Johns Hopkins Emergency Medicine Division of Special Operations and Elite Medical Group. Global Rescue provides best-in-class services that identify, monitor and respond to client medical and security crises. Global Rescue has provided medical and security support to its clients, including Fortune 500 companies, governments and academic institutions, during every globally significant crisis of the last decade. For more information, visit www.globalrescue.com.

 

 

 

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Survey: Future travelers willing to accept inconveniences for safety

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Majority of travelers looking to hit the road again, share personal info amid coronavirus, survey…

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How To Talk To Your Kids About Coronavirus

As a parent in a particularly unpredictable time, it can be hard enough to manage your own feelings, let alone those of your children — so we asked an expert for a few tips on…

As news of growing coronavirus cases and death tolls dominate headlines, it can be hard enough to manage your own feelings, let alone those of your children. As a parent in a particularly unpredictable time, it’s natural to be concerned for the health and well being of others.

Having conversations about coronavirus with your children is not only important, it’s also recommended. But amid unprecedented circumstances where parents are also trying to balance “work from home” and remote learning, among other things – it’s okay to not be perfect.

“Don’t hold yourself to perfection,” said Dr. Claudia Zegans, a general pediatrician with nearly 30 years of experience and medical director at Elite Medical Group.

Be Alert To Anxiety

Children will express anxiety in a variety of ways depending on a number of factors like, age, developmental stage and their relationship with you.

“Smaller children might show a change in behavior. They might become irritable, they might be clingy, they might be quieter than usual or they might act out,” Zegans said.

For Zegans, it can be hard to predict. Small children might not have the words to express how they are feeling, but even some older children who may have the words still have trouble expressing themselves and may simply run to their room and slam the door.

Teenagers may be easier to read, as you might physically see signs of anxiety in their face or hear it in the way they are talking and their tone of voice.

“It’s okay if your child is showing a change in behavior and you don’t know quite what’s going on. It’s also okay for you to initiate the conversation with your child,” Zegans said. “Bringing something up does not make it worse. Bringing something up allows it to air.”

Even in the midst of a pandemic, there are ways to seek face to face help. Consider a telehealth visit, which Zegans points out as the perfect opportunity to avoid coming into the office when you don’t want yourself or your children to be exposed to coronavirus or other infectious diseases.

“You have the opportunity to both see the parent and the child in their home environment or whatever environment the parent wants to bring you into and it gives you the opportunity to talk to both the parent and the child, real-time, in the same way that you would in the office,” Zegans said.

Control What’s Controllable

As parents, it’s perfectly natural to feel a little out of control in the midst of an unpredictable situation. Instead of focusing on feeling out of control, Zegans notes it’s important to focus on the areas where you do have control.

“I think hygiene and infection control are things that are really useful for both parents and kids,” Zegans said.

Zegans points to the popular “be a germ buster” campaign often used to teach young children about the importance of hand washing.

“Teaching them these practices and other good hygiene is giving them a piece where they can have some control and some power in helping the situation,” Zegans said.

Zegans also notes that social distancing is a form of hygiene. You might want to explore ways to make the term a little more tangible for young children. Consider playing a gentle game of tag with a pool noodle or a soft object that’s approximately six feet long to help your child learn.

Games are a great way to practice modeling, which Zegans notes is more effective than really any kind of education that you are giving to them.

“If they see you practicing good hygiene, social distancing, staying at home, wearing a mask, following the guidelines from our leaders, scientists and physicians, they will be more likely to not only go along with it but feel comfortable doing it,” Zegans said. “Feeling like they are actually doing something to help can calm them during this time of unpredictability.”

Emphasize Limits

In today’s climate, access to information is widely available, not only online and on television but also through communication with friends and family. If your children are out of school and at home, it’s important to filter information.

To do this, Zegans suggests thinking about it in terms of developmental stages, while also keeping in mind that you know your child best.

“In general, you’re going to want to try to avoid children seeing frightening images or hearing discussions where people are frightened, such as graphic or dramatic explanations or descriptions of illness or death,” Zegans said.

For school aged children and younger children, it’s even more important now to be aware of what they are seeing on the screen and what access they have to things online.

As kids move into high school and teenage years, they’ll naturally have more access to being online. If you can’t filter the information they’re seeing, you’ll want to make sure you’re aware of what they are seeing. Make an effort to be present when they are online and limit the amount of time they spend unattended with their devices.

“Although as a parent, I will tell you that this is a rule that is virtually impossible to follow. It’s very tough for them not to take their phone into their room,” Zegans said.

In addition to setting limits with your children, also take into account your own habits that might expose your children to information. You might not even notice some of these habits, like listening to the radio while working from home or cooking with the television on.

Embrace Communication

The good part about a lot of families being home, is that you’re all home. While it can also cause stress, it can also create more opportunities for casual interactions and organic conversations.

“Families will address these issues in a variety of ways. Every family is different and every kid is different,” Zegans said. “Some families like to have a set time where they come together and talk about what each person is experiencing.”

Family dinners and short car rides are also good times for organic conversation, especially with college-age kids, who will be receptive to more direct questions and can often take the lead.

“College students and above are going to be able to have a mature conversation. You don’t have to wait for them to receive information, you can be proactive,” Zegans said.

Let Yourself Off The Hook

As a parent, approach conversations with your kids by first giving yourself permission to not be perfect and then a little compassion.

For Zegans, it’s easy to begin these conversations by making sure you’re calm and in a comfortable place to talk, with ample time for discussion. The truth is, that’s not always possible.

“As much as possible for yourself, try to be sure you’re honest in your presentation with your children, that you can be calm, that you feel like you can think things through and not be reactionary,” Zegans said. “Those are all things that are hard to do but they are good to think about.”

Once you’ve calmed your own mind, Zegans has similar advice for the type of tone to take with your children – and even more importantly, tips for what to do if you don’t nail it on the first try. You can’t always control how you react when you’re in the middle of a conversation, but there are things you can fall back on.

“When I feel myself starting to get reactionary, I fall back on ‘get curious’ and rather than coming out with any kind of emphatic statement, I will say, ‘well that’s interesting, tell me more about that.’”

The simple question flips the conversation and gets your child talking, while allowing you to regain your footing and collect your thoughts.

“It’s easy for people to say you want to keep a calm tone, you want to be sincere, you want to be supportive in your tone, try not to be emotional – and all of those things are true, but what that doesn’t address is that we are all human,” Zegans said. “Your child might say something that’s going to make you cry. That’s not a bad thing.”

Instead of striving for perfection in your tone, strive for honesty.

The bottom line is that talking to your kids about coronavirus really isn’t that much different than talking about any of the myriad of things that come up in life that might create uncomfortable, difficult or emotional feelings. You know your family best and you know yourself best, so have confidence that however the conversation goes, you are steering it in the way that is best for all of you in that moment.

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An Unbeatable Combination For Businesses of All Sizes: TotalCare

As cases rise around the globe, it’s no secret doctors' offices and hospitals are not the places to be. They are overwhelmed with cases; supplies and staff are limited. Unless in an emergency, it is…

In a matter of days, the world as we knew it changed forever: we are now living in the midst of a pandemic.

This is something no one expected. Companies are scrambling to adjust to the sudden demands of travel bans, social distancing and quarantines — all while putting new policies in place to safeguard the health of their employees and customers.

Global Rescue has been working around the clock to counsel companies on how to navigate the very real risks now facing their stakeholders — and how to advance those protections when the current crisis subsides so companies are able to meet their duty of care to their employees and other stakeholders.

TotalCareSM is proving to be crucial in addressing those risks

As cases rise around the globe, it’s no secret doctors’ offices and hospitals are not the places to be. They are overwhelmed with cases; supplies and staff are limited. Unless in an emergency, it is imperative that your employees stay home and practice social distancing to remain healthy and decrease the spread of the virus.

That’s why TotalCare is so valuable. It allows your employees access to expert medical diagnosis, treatments and prescriptions from board-certified doctors via real-time video consultations, without having to break social distancing protocols.

Yet, TotalCare is not just for pandemics and lockdowns. The pandemic will abate and business will return to normal. The business leaders who are prepared to protect their workforce will rebound sooner and better.

TotalCare is an important part of that rebound. It is a long-term service providing you and your employees access to trusted physicians who are familiar with global traveler medical concerns. It’s access people want, especially when they are in a situation with foreign medical professionals and need a home country perspective.

One of our clients in international educational experiences uses Global Rescue services at least once per trip. They have relied on our medical operations teams for food poisoning, head injuries and most recently, a potential case of COVID-19.

Based on a recent survey of our members, they want access to telehealth services, like TotalCare, as an additional resource when traveling outside of their home country by a 9-to-1 margin.

An Unbeatable Combination: Global Rescue Travel Services & TotalCare

When combined with Global Rescue travel services, our clients get the most value out of TotalCare. With TotalCare, your employees will be assessed over video chat. From there, we will help them track down a local pharmacy, or a hospital, if they need in-person treatment. On top of that, our providers will be in touch with local health departments to make your employees aware of the latest COVID-19 restrictions and any other health concerns present in their country.

All this and you will still have our complete suite of enterprise-level services. In fact, Global Rescue is the only fully integrated provider of travel risk, crisis management and staffing solutions.

With TotalCare your employees will have access to:

A dedicated care team: World-class Elite Medical Group (EMG) doctors are part of the same practice. This approach ensures continuity of care. You always get an EMG physician, which sets TotalCare apart from other services.

A customizable pricing structure: ER visits can cost thousands of dollars. But TotalCare consults often cost less than most copays and are uniquely customizable and scalable to the needs of your organization. For instance, your company could allot a number of consults to each employee, offer no-cost consults to employees, split the costs with your employees or require employees to pay per consult.

Worldwide access: Whether it’s at home in the middle of the night or your employees are traveling on business, access is available.

Licensed doctors in all 50 states: Board-certified doctors are licensed in all 50 states. Doctors have the ability to prescribe and order labs or diagnostic imaging if needed.

How It Works

If one of your employees has a medical concern, they would follow three simple steps:

  • Request a Consultation: Access doctors 24/7 with no wait times, available on the phone or on the web.
  • Consult a Doctor: Once your medical history and symptoms have been obtained, you will be placed into a live video conference with a board certified, licensed doctor.
  • Receive a Treatment Plan: If a prescription is needed, it will be sent directly to your pharmacy of choice. Doctors can also order lab work or diagnostic imaging if needed.

“Many of our cases have started out using TotalCare and ended with the travel services,” said Dr. Claudia Zegans of Elite Medical Group. “It’s a powerful addition to our travel membership and we see them work together all the time with very high client satisfaction. Every single person who uses this service absolutely loves it.”

The personal nature of TotalCare is also one of the big differentiators between other telemedicine services. Every case receives a follow-up and doctors make sure patients are on the road to recovery before they part ways.

“Telemedicine cases are often handled as a one and done. There is no ongoing relationship or responsibility,” Dr. Zegans said. “But with TotalCare we have the ability to follow up with our patients in a way that I haven’t seen elsewhere in our industry.”

And it’s that personal contact that makes the biggest difference in the face of medical emergencies when your employees are far from home.

These days, COVID-19 is front and center for employers like you who are wondering how to protect their work force. And for your employees around the world, who may fear their symptoms could be related to COVID-19 and simply want reassurance of talking to someone to know if they should pursue getting a test.

Whether they have questions about exposure, risk or quarantine, with TotalCare, your employees won’t have to leave their home to get an expert opinion – no matter their condition.

The reality of a pandemic is that employers must take new and different measures to protect their most valuable resource: their employees. That means helping them stay healthy and especially, COVID-19-free.

Call us at +1 617.459.4200 or email us at memberservices@globalrescue.com to speak with a member of our enterprise team.