Article Highlights:
- A Zoleo satellite device alerted Global Rescue and set in motion the rescue of a helicopter pilot who crashed into a frozen Canadian lake.
- Global Rescue coordinated with Canadian first responders and ensured the pilot’s safe extraction from the remote location.
- The successful rescue underscores the critical role of satellite communication in emergency situations, showcasing the effectiveness of technology in remote wilderness scenarios.
“We always recommend that if you’re traveling, especially to remote locations where cellular service is not absolutely guaranteed, to pack a satellite phone or messaging device and extra batteries,” said Harding Bush, associate director Global Rescue Security Operations, and a former Navy SEAL with extensive mountain and cold weather operations expertise.
That’s a mindset that helped save a helicopter pilot who crashed in a remote, frozen Canadian lake.
Global Rescue and ZOLEO, a satellite communications device company, were instrumental in saving the pilot who crashed on the lake about 97 nautical miles (180 kilometers) north of Goose Bay Newfoundland and Labrador, Canada. He was medevaced to safety “with minor injuries,” according to reports by CTV News and CBC News.
The pilot was rescued by the 103rd Search and Rescue Squadron Gander of the Royal Canadian Air Force after Global Rescue received an SOS emergency notification via a ZOLEO device.
“When Global Rescue received the SOS alert via the ZOLEO device, emergency rescue coordinators in our operations center immediately notified the appropriate first responders and then attempted two-way communication with the individual sending the alert,” said Jeff Weinstein, a paramedic and a medical operations manager for Global Rescue.
“When we could not establish communication with the pilot, we reached out to Custom Helicopter, the next emergency contact listed, to determine if they were missing any aircraft,” Weinstein said.
First responders from the Royal Canadian Mounted Police, the Royal Canadian Air Force, and the Joint Rescue Coordination Center scrambled rescue resources. Three military helicopters were guided by precise GPS coordinates provided by Global Rescue and the ZOLEO device to the wreckage.

The pilot was flying alone between Happy Valley-Goose Bay and Nunavut, according to a statement from Joseph Galimberti, a spokesperson for the Exchange Income Corporation, Custom Helicopters’ parent company. The pilot was in good condition and has been released from medical care, Galimberti said.
“Without Global Rescue’s swift action and coordination with Canadian first responders, triggered by the SOS alert from the ZOLEO device, the pilot’s extraction to safety might not have been possible,” Weinstein said.
“Our partnership with Global Rescue provides ZOLEO subscribers with access to their award-winning emergency response, and dispatch capabilities, ensuring they can obtain help in an emergency. Working seamlessly with first responders, Global Rescue plays a crucial role in helping return ZOLEO users to safety in situations like this,” said Morris Shawn, President of ZOLEO Inc.
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(Lebanon, N.H. – May 24, 2024) Global Rescue, the leading provider of travel risk management services, outlines five hurricane survival tips as National Oceanic and Atmospheric Administration (NOAA) officials predict above-normal hurricane activity in the Atlantic basin this year. NOAA’s outlook for the 2024 Atlantic hurricane season, which spans from June 1 to November 30, predicts an 85% chance of an above-normal season, a 10% chance of a near-normal season and a 5% chance of a below-normal season, according to officials.
NOAA is forecasting a range of 17 to 25 total named storms. Of those, up to 13 are forecast to become hurricanes, including up to 7 becoming major hurricanes. A Category 1 hurricane generates tropical winds of 74 miles per hour or more along with torrential rain, thunder and lightning. In a Category 5 hurricane, wind speeds can easily double to devastating gusts of nearly 160 miles per hour.
“Weather tracking technology allows people to track hurricanes well in advance of landfall, giving them ample time to prepare their homes and evacuate, if needed,” said Dan Richards, CEO of The Global Rescue Companies, the leading provider of medical, security, evacuation and travel risk management services. “Nevertheless, every year there’s are some who stay put because they are unwilling or unable to do otherwise.”
The following five tips will help residents and travelers prepare for a hurricane and post-storm survival:
- Evacuate if you can. If officials issue an evacuation order, don’t ignore it. Follow instructions issued by local officials.
- Know where to get hurricane information. You can receive Wireless Emergency Alerts (WEA) on your mobile phone from the National Weather Service.
- Pack a small “go bag” that is easily carried, such as a small backpack, in case you are forced to leave quickly. Make sure it includes a change of clothes, toiletries, extra medications and important personal documents and identifications. Have cash in small denominations on hand. Be sure to inform friends and family of your plans.
- Know your shelter options. If you do have to evacuate, make sure you know your evacuation routes and your destination. Airports, inland hotels on high ground are good options. If you are sheltering in place, be prepared. Stay away from windows, close the heavy drapes to protect from shattering glass and take refuge in a small interior room, closet or hallway.
- Keep your devices charged. Power could go out for days, or longer, following a hurricane. It all depends on the local infrastructure. Wherever you are, it’s imperative to have multiple backups for charging your phone, tablets or laptops so you can stay connected to emergency services.
“Severe weather and emergencies can happen at any moment, which is why individuals and communities need to be prepared today,” said FEMA Deputy Administrator Erik A. Hooks. “Already, we are seeing storms move across the country that can bring additional hazards like tornadoes, flooding and hail.”
Storm surge is the leading cause of hurricane-related deaths. As water from the ocean pushes toward the shore from the force of the winds, storm surges can demolish buildings, undermine roads and erode coastlines. “Even if you’re not located directly on the coast, damage from a storm surge can occur more than 100 miles inland. The results can be catastrophic,” Richards said.
Contact Bill McIntyre at bmcintyre@globalrescue.com or 202.560.1195 (phone/text) for more information.
About Global Rescue
Global Rescue is the world’s leading provider of medical, security, evacuation and travel risk management services to enterprises, governments and individuals. Founded in 2004, Global Rescue has exclusive relationships with the Johns Hopkins Emergency Medicine Division of Special Operations and Elite Medical Group. Global Rescue provides best-in-class services that identify, monitor and respond to client medical and security crises. Global Rescue has provided medical and security support to its clients, including Fortune 500 companies, governments and academic institutions, during every globally significant crisis of the last two decades. For more information, visit www.globalrescue.com.
Categories:
Business TravelTravelMay 22, 2024
5 Fast Facts
75% of Global Rescue survey respondents consider travel experiences more important than material possessions.
More than 70% of respondents are cutting discretionary spending for travel.
39% of travelers prioritize travel more today than pre-pandemic.
48% believe travel will continue to grow at higher levels.
59% of respondents feel that remote or hybrid work models encourage more travel.

The value of travel experiences has surpassed the importance of material things and work from home models are inspiring more trips.
Travelers are prioritizing leisure trips more than ever, and most of them consider travel experiences more important than material possessions, according to Global Rescue’s survey of the world’s most experienced travelers.
“People are changing their spending habits, taking advantage of remote work models, and beefing up their security precautions in an effort to find ways to travel more often, and for longer durations,” said Dan Richards, CEO of The Global Rescue Companies, the world’s leading provider of medical, security, evacuation and travel risk management services, and a member of the U.S. Travel and Tourism Advisory Board at the U.S. Department of Commerce.
The Global Rescue Spring 2024 Traveler Sentiment and Safety Survey collected more than 2,000 responses from current and former members between April 16-20, 2024.
More than a third of travelers (39%) responding to the survey said travel is a higher priority today than it was pre-pandemic. Three-out-of-four respondents (75%) said travel experiences are more important than material possessions.

Travelers Trading Big Purchases for Travel
More than 70% of respondents said they are decreasing discretionary spending to enable more travel. Respondents are delaying purchases of things like an additional car, a second home, tickets for sporting events, concerts or shows, jewelry, and expensive restaurants. Some are holding off on starting a family or getting a pet to save for travel, according to the survey results.
“New car sales have dipped, second home ownership has plummeted, jewelry purchases are down and travel continues to increase beyond pre-pandemic levels. People are trading off material possessions for passport entry stamps and the memories that come with traveling boldly,” Richards said.
More than half of traveling respondents (51%) plan on more trips in 2024, 38% plan longer trips and an equal percentage (38%) plan to spend more money compared to pre-pandemic behavior, according to survey results.
Travelers expect the travel surge to continue. Nearly half (48%) of respondents believe travel will continue to grow at higher levels. More than a third (35%) said travel growth will level off but remain above pre-pandemic levels. Only a fifth (20%) predicted travel would level off and then dip below pre-pandemic levels.

Remote, Hybrid Work Models Encourage More Travel
Hybrid and remote work models are motivating more travel, according to the survey. More than half (59%) of respondents revealed that a remote or hybrid workplace model encourages them, their friends and family to travel more.
“It’s a boon for the travel industry, and one reason why travel growth continues to surpass pre-pandemic levels,” Richards said
Nearly a third (30%) of survey respondents reported they travel for work. Of those, seven out of 10 (71%) are working remotely – either part- or full-time. A new, key finding is that since January 2024, business travelers’ expectations of work-related travel exceeding pre-pandemic levels have doubled, based on a comparison of results between the January and April surveys. In January, only 11% of surveyed individuals who travel for work predicted business travel to exceed pre-pandemic levels. Today, that percentage has nearly doubled to 21%.
The increase may be attributed to a nascent trend reported by the Oxford Economics survey revealing that employers are encouraging remote and hybrid workers to travel, largely for business-related reasons but also to satisfy employee travel desires.
“Call it FOMO Travel or YOLO Travel, individuals productively working remotely, part- or full-time, are renewing meaningful business and personal connections here and abroad. It’s fostering soul-enriching journeys,” Richards said. “Vacations used to be all about a complete escape from work, but now you can check emails from a hammock in the Maldives, take a break from a video conference to surf the incoming tide in Rincon, or finish the workday in Sweden and have plenty of time to view the Northern Lights,” Richards said.

You Don’t Need Global Rescue…Or Do You?
You’ve traveled before with no incidents. Why do you need a travel membership today? Here are 10 ways a travel membership can have your back. From medical emergencies and security threats that require medevac to mundane inconveniences and practical travel solutions to keep you safe, it’s no surprise a Global Rescue travel protection membership is the perfect way to travel prepared, no matter where your travels take you.
Read the 10 Reasons Why You Need Global Rescue Travel Protection
Lebanon, NH – May 20, 2024 – Travelers are beefing up their trip safety with security advisory and extraction protection in 2024, according to the Global Rescue Spring 2024 Traveler Sentiment and Safety Survey. Nearly two-thirds (63%) of the world’s most experienced travelers reported they would obtain security extraction protection services if the U.S. State Department travel advisory assigned to the country they plan to visit was Level 1, exercise normal precautions, or Level 2, exercise increased caution.
“Travelers are saying the war in Ukraine, the Hamas attacks on Israel or other violent conflicts make it more likely they will add security extraction and advisory protection to their travel protection packages,” said Dan Richards, CEO of The Global Rescue Companies, the world’s leading provider of medical, security, evacuation and travel risk management services, and a member of the U.S. Travel and Tourism Advisory Board at the U.S. Department of Commerce.
Specifically, nearly a third of respondents (31%) would obtain additional security travel protection services if they were in a region prone to terrorism, civil unrest or in a country adjacent to a war zone, while another quarter (27%) would obtain additional security travel protection services for any international travel regardless of the threat of terrorism, civil unrest or war zone.
“We’re experiencing double-digit growth in membership sales for both medical evacuation and security protection services. As travel booms, we’re seeing an understandable increase in traveler safety concern worldwide,” Richards said.
The survey revealed that nearly nine-out-of-10 travelers surveyed are avoiding Paris altogether in 2024 due to a combination of safety concerns related to possible protests, civil unrest, a desire to avoid the crowds expected at the summer Olympic Games host city, or simply a preference to travel beyond traditional destinations.
Contact Bill McIntyre at bmcintyre@globalrescue.com or +1 (202) 560-1195 (phone/text) for more information.
About the Global Rescue Traveler Sentiment and Safety Survey
Global Rescue, the leading travel risk and crisis response provider, surveyed more than 2,000 of its current and former members between April 16-20, 2024. The respondents revealed a variety of behaviors, attitudes and preferences regarding current and future travel.
About Global Rescue
The Global Rescue Companies are the world’s leading provider of medical, security, evacuation and travel risk management services to enterprises, governments and individuals. Founded in 2004, Global Rescue has exclusive relationships with the Johns Hopkins Emergency Medicine Division of Special Operations and Elite Medical Group. Global Rescue provides best-in-class services that identify, monitor and respond to client medical and security crises. Global Rescue has provided medical and security support to its clients, including Fortune 500 companies, governments and academic institutions, during every globally significant crisis of the last two decades. For more information, visit www.globalrescue.com.
Categories:
Missions & Member TestimonialsMay 15, 2024
Article Highlights:
- Global Rescue has a 20-year history aiding high-altitude climbers worldwide. It’s our 12th year in Nepal for Mount Everest rescue ops.
- With over 600 climber permits issued – 30% more than the previous year – and an additional 100 climbers attempting to summit from the Tibetan – 2024 could see a record-breaking number of rescues amid crowded Himalayan climbs.
- Several rescue operations have already occurred, including cases involving acute mountain sickness (AMS), high-altitude pulmonary edema (HAPE), and high-altitude cerebral edema (HACE)
- A few non-climbing rescue operations of note include two significant motorcycle accidents, one in Nepal, the other in Morocco.
For the 12th consecutive year, Global Rescue has deployed a team of specialists to Nepal to perform rescue operations during the Mount Everest 2024 spring climbing season, where a record number of rescues are expected.
Also expected to break records are the crowds converging on the Himalayan region. “About 600 climber permits have been issued for Mount Everest, a 30% increase over last year’s record of 463 permits distributed,” said Dan Stretch, a Global Rescue operations manager coordinating rescue activities for Nepal during the Mount Everest climbing season. Stretch has performed more than 500 evacuations and crisis response operations in the Himalayas.
Adding to the potentially crowded conditions on Mount Everest will be an additional 100 mountaineers attempting to summit from the Tibetan side. “For the first time in several years, Chinese authorities have opened up the Tibet side to 100 climbers. When you consider that each climber generally comes with support personnel and climbing sherpas there will likely be close to 2,000 people climbing Mount Everest this season,” Stretch said.
For 20 years, Global Rescue has responded to the needs of travelers at home and abroad, including high-altitude climbers. In a typical month, we perform hundreds of operations in dozens of countries, and in every condition. Below are highlights from some of our most recent operations in various locations.

Rescue Operations During Mount Everest Climbing Season 2024
Crowded conditions in Nepal’s Himalayan mountains can lead to an increase in Global Rescue operations. “Overcrowding at high altitudes means more mountaineers exposed for prolonged periods in the death zone, and that increases the likelihood of climbers experiencing altitude sickness, frostbite and exhaustion,” said Stretch.
The higher altitudes, however, often cause respiratory challenges for mountaineers regardless of crowd size. That was the case for several Global Rescue members climbing and trekking in Nepal in April 2024:
An Italian member needed field rescue from Gokyo, Nepal (15,584 feet/4750 meters), after reporting symptoms of altitude sickness and prolonged shortness of breath. He was evaluated at the Gokyo International Altitude Center and diagnosed with acute mountain sickness (AMS) with a nosebleed and was recommended to descend to a lower altitude. Due to his condition, Global Rescue activated an airborne field rescue and transported him to a hospital in Lukla where the Global Rescue medical and rescue experts ground team met him. He was re-evaluated and treated for AMS and epistaxis before being released after his condition improved.
Another member from the United Arab Emirates contacted Global Rescue from Thangnag, Nepal (14,304 feet/4,360 meters), complaining of shortness of breath, persistent cough, dizziness, hallucinations, and fluid in his lungs. He had reached the Mera Summit (21,161 feet/6,450 meters) and explained that his symptoms began during descent, at which point he took doses of Diamox and dexamethasone, which he had with him. Global Rescue medical operations team members recognized the severity of his condition and initiated a helicopter evacuation from Thangnag to a hospital in Lukla where he was re-evaluated and diagnosed with mild high-altitude pulmonary edema (HAPE) with viral bronchiolitis. He recovered sufficiently with treatment and was discharged with oral medications.
An Australian member needed field rescue from the Yak Lodge in Dingboche, Nepal, after experiencing symptoms of altitude sickness. Despite receiving supplemental oxygen, the member’s condition did not improve. Global Rescue medical operations personnel confirmed with medical staff located in Dingboche the member’s HAPE diagnosis and recommendation to be evacuated to a lower altitude. She was safely air-lifted to a hospital in Kathmandu where she was admitted overnight for HAPE, pneumonitis, high-altitude cerebral edema (HACE), and an electrolyte imbalance. The member recovered sufficiently and was released from the hospital the following day with medications and instructions for a follow-up examination after continuing her recovery at her hotel.

Snow Blind at Mera High Camp
An expedition contacted Global Rescue about a member from Singapore who had fallen with one leg slipping into a crevasse. Expedition group members successfully pulled him free but soon after, he showed symptoms of snow blindness, AMS and HACE symptoms while at Mera High Camp (19,357 feet/5,900 meters). Global Rescue initiated an airborne helicopter rescue and transported the member to a hospital in Lukla. He was met by Global Rescue’s Nepal on-the-ground team at the hospital where he was evaluated and given oxygen and medication to treat AMS and HACE. He was later released from the facility with medications in an improved condition.
Sciatica on Khumjung in Nepal
A Canadian member was at Mount Everest Base Camp when he began experiencing sciatica, a pain that travels along the path of the sciatic nerve from the buttocks and down each leg. He was advised to descend due to his condition, but the pain running down his buttocks, unfortunately, was also radiating to his left leg, rendering him unable to walk, sit, or lie down without pain despite medication. He was examined at the Base Camp clinic and given a Dexamethasone injection, but relief was marginal.
Global Rescue medical personnel reviewed the case and initiated a medical evacuation due to the member’s inability to walk. He was safely transported to a hospital in Lukla where he was diagnosed with left sciatica and admitted overnight for monitoring. Treating physicians recommended he be transported to a hospital capable of a higher level of care with a specialist evaluation and MRI.
Global Rescue medical personnel reviewed the case, concurred with the recommendation and arranged the member’s medical evacuation to a hospital with appropriate specialists and imaging capabilities. Following his arrival, the member received an MRI which revealed an L4-L5 posterior disc bulge, an L5-S1 asymmetric disc bulge, and compressing Left S1 traversing nerve root. He was diagnosed with a prolapsed intervertebral disc (PIVD L5-S1 Left). He was admitted for further care after which he improved sufficiently and was released from the facility with oral medications.

Misstep in Cape Town
A U.S. member visiting Cape Town, South Africa, fell down steps and needed field rescue and medical evacuation. The 66-year-old member was transported by local emergency services to a medical clinic where she was examined and diagnosed with a fractured right metatarsal. She was fitted for and placed in a medical moon boot and subsequently discharged.
After the member contacted Global Rescue, medical operations personnel provided ground transportation for her to recover sufficiently to obtain a fit-to-fly certificate. Local treating physicians and Global Rescue medical operations personnel concurred the member would require airport assistance and business class seating to keep her leg elevated during her flight home. She arrived home safely where she would continue her recovery.
Motorcycle Accident in Nepal
A member from Malaysia used his satellite communications device to send an SOS alert after his motorcycle and a bus were involved in a traffic accident on the Karnali Highway in Nepal. Global Rescue medical operations personnel discovered the member suffered multiple fractures and a head injury and had been transported by local police to a nearby clinic where he received treatment for his wounds including a temporary cast for his left arm and wrist. The member’s treating doctor recommended a medical evacuation to a medical facility capable of a higher level of care.
Global Rescue operations personnel arranged a helicopter transport for him, and he was met at the hospital by Global Rescue’s on-the-ground medical operations team and local doctors. The member was examined, and x-rays revealed a broken wrist and ankle which required surgery. A CT scan showed no abnormalities from the head injury. The member’s spouse arrived to assist in his hospital recovery and his return home.

Broken Leg in Morocco
A U.S. member needed medical evacuation following a motorcycle accident in Morocco. He contacted Global Rescue and reported that he sustained a broken leg during the accident and had been admitted to a local medical center where he was evaluated, admitted and underwent surgery. The member was placed in the intensive care unit for close monitoring due to possible head and vertebral trauma.
Global Rescue medical operations physicians reviewed the member’s extensive injuries and recommended an airborne medical evacuation to his home hospital of choice for an orthopedic examination and consultation. Global Rescue provided his return flight in a business class seat with leg elevation and a travel companion to assist with his transport after obtaining a fit-to-fly certificate. The member self-managed his pain during his return and arrived safely in San Francisco.
Considering a High-Altitude Climb?
Traveling for a trek or a mountain climb? Include a travel protection services membership. Are you already a member? Get a refresher on how to use your Global Rescue membership by reviewing the Quick Start Guide.
Whether you’re climbing Mount Everest, motorcycling in Nepal, or hiking up Table Mountain in Cape Town, you’ll have access to 24/7/365 medical advisory services, field rescue from the point of injury, and medical evacuation to the nearest hospital or home hospital of choice.
and if you’re planning a high-altitude climb, be sure to obtain a High-Altitude Evacuation Package, available to members 16 years of age or older.
(Lebanon, N.H. – May 14, 2024) The Global Rescue Intelligence Delivery system (GRID) that places critical travel risk management, intelligence and operations resources in the hands of leisure and business travelers was selected by the Business Travel News Group as a Technology Innovation – Traveler Experience finalist for the 2024 Business Travel Awards Europe.
The GRID system distributes targeted notifications, alerts and serves as the communications hub for ongoing operations to individuals who could be impacted by events including civil unrest, disease-related developments, safety issues, transportation disruptions, communications blackouts, and natural disasters such as floods, hurricanes, earthquakes and volcanic activity.
“It is the world’s only integrated medical and security mobile app for travel risk, asset tracking, intelligence delivery and crisis response management. Last year more than a million targeted event alerts were distributed to individuals who were impacted by more than 10,000 global events reported,” said Dan Richards, CEO of The Global Rescue Companies, the world’s leading provider of medical, security, evacuation and travel risk management services.
As leisure and business travel increase globally, so do the challenges of travel disruptions from extreme weather, transportation delays as well as threats of international violent conflicts, terrorism and civil unrest. Most travelers lack immediate access to travel intelligence information, communication or operations capabilities that may be lifesaving in the event of a medical or security emergency.
“Global Rescue’s GRID changes that. In an emergency, the GRID app puts its users in immediate contact with the medical teams and military special operations veterans who staff Global Rescue’s Global Operations Centers,” said Harding Bush, associate director for Global Rescue security operations.
The GRID system is comprised of two modules to reduce traveler risk. The Individual Traveler Mobile App and the Desktop Administrator Control Center that work together to help individuals, organizations, companies and academic institutions protect, track and communicate with remote travelers, employees and students.
Travelers using the GRID Individual Traveler Mobile App can research medical and security risks by destination, obtain automatic Destination Reports, receive active security alerts including analysis and advice, connect for GPS “check-ins” with real-time location tracking, and stay in touch with in-app communications both internally and with Global Rescue.
Administrators managing the GRID Desktop Administrator Control Center receive comprehensive situational awareness of global risks 24/7/365, monitor real-time global threats and analysis with Event Alerts, audit a dynamic global risk map to identify regions of increased risk, manage communications using the in-app messaging that allows direct contact with individual or group GRID Mobile App users.
Winners will be announced at the Business Travel Awards Europe on Tuesday, 24 September in London.
Contact Bill McIntyre at bmcintyre@globalrescue.com or +1 (202) 560-1195 (phone/text) for more information.
About Global Rescue
The Global Rescue Companies are the world’s leading provider of medical, security, evacuation and travel risk management services to enterprises, governments and individuals. Founded in 2004, Global Rescue has exclusive relationships with the Johns Hopkins Emergency Medicine Division of Special Operations and Elite Medical Group. Global Rescue provides best-in-class services that identify, monitor and respond to client medical and security crises. Global Rescue has provided medical and security support to its clients, including Fortune 500 companies, governments and academic institutions, during every globally significant crisis of the last two decades. For more information, visit www.globalrescue.com.
About The Business Travel News Group
The BTN Group’s Business Travel Awards Europe 2024 showcases industry leadership, partnership and innovation. The BTN Group (Business Travel News, Business Travel News Europe, Travel Procurement, and The Beat) is the leading global source of business travel and meeting information, news, data, analysis and research serving the $1.4 trillion business travel industry. BTN Europe is the leading source of information, news, features, data, and research for corporate travel managers and travel management professionals. For more information, visit BTN Group.
(Lebanon, N.H. – May 13, 2024) – The future of travel may include more journeys for longer durations to increasingly remote destinations as travelers’ confidence in their connectedness and ability to be rescued increases with the widespread use of satellite communications devices, according to the world’s most experienced travelers responding to the Global Rescue Spring 2024 survey.
Eight out of 10 respondents (82%) would feel safer with a smartphone enabled with satellite connection abilities, according to the survey results.
“Nearly half (49%) said they like knowing they can always call for help if needed while more than a third (37%) reported that having satellite communications capabilities if cell coverage is unavailable gives their family, friends or colleagues peace of mind,” said Dan Richards, CEO of The Global Rescue Companies, the world’s leading provider of medical, security, evacuation and travel risk management services, and a member of the U.S. Travel and Tourism Advisory Board at the U.S. Department of Commerce.
One out of 10 (12%) said they had lost cell coverage before during travel, and it concerned them that they were unable to communicate with others, especially in an emergency.
Most travelers (81%) have already reported they are planning three or more trips in 2024, with 40% of respondents committing to three or more international trips. Nearly a quarter (23%) of respondents said that since the pandemic ended, they are planning to stay longer on at least one of their international trips in 2024. A nearly equal percentage (22%) of respondents said they plan more adventurous, immersive trips in 2024.
“Add to those survey results the race among wireless service companies and smartphone manufacturers to provide satellite communications capabilities for users, and travelers have a bigger safety net to travel more boldly in the future,” Richards said.
The traveler frontier is expanding. Off-the-grid adventures could include risking a venomous bite while exploring Brazil’s Snake Island, exploring remote south pacific islands like Vanuatu, or braving the deadly heat in Ethiopia’s Danakil Desert. These locations will likely become more popular as travelers’ confidence in their ability to call for help increases. While 80% of respondents don’t want to travel to space, a full 20% do.
“People were born to travel, explore new places, and take part in transformative experiences,” Richards said. “Improved safety and security protections make traveling boldly more accessible.”
Contact Bill McIntyre at bmcintyre@globalrescue.com or +1 (202) 560-1195 (phone/text) for more information.
About the Global Rescue Traveler Sentiment and Safety Survey
Global Rescue, the leading travel risk and crisis response provider, surveyed more than 2,000 of its current and former members between April 16-20, 2024. The respondents revealed a variety of behaviors, attitudes and preferences regarding current and future travel.
About Global Rescue
The Global Rescue Companies are the world’s leading provider of medical, security, evacuation and travel risk management services to enterprises, governments and individuals. Founded in 2004, Global Rescue has exclusive relationships with the Johns Hopkins Emergency Medicine Division of Special Operations and Elite Medical Group. Global Rescue provides best-in-class services that identify, monitor and respond to client medical and security crises. Global Rescue has provided medical and security support to its clients, including Fortune 500 companies, governments and academic institutions, during every globally significant crisis of the last two decades. For more information, visit www.globalrescue.com.
Categories:
Business TravelMay 8, 2024
The life of an international business traveler may sound glamorous, especially when these road warriors return from their travels and describe trips to famous or exotic destinations many people have only heard of in books or movies.
But those same business professionals will readily admit that there’s more work and responsibility involved when it comes to a work-related trip to another nation compared to a business trip in their home country.

Business travelers engage in boardroom meetings, luncheons, small- and large-group presentations, receptions, and more. At each step and in each country, workplace etiquette can vary significantly. What business travelers say during work-related engagements is important, including the tone and manner of their discourse.
But non-verbal communication is equally vital. Body cues, eye contact, and hand gestures are not universal in their meaning and could make a seemingly innocent wink, thumbs up, or folding of your arms potentially misconstrued as negative or offensive. Company representatives must grasp and abide by cultural differences during business transactions, and if challenges occur then they need to be clearly and delicately handled.
For business travelers going abroad, it is essential to understand and demonstrate what is acceptable and valued in a culture. “Cultural intelligence is paramount in managing and maintaining a global network of business travel agencies, particularly in relationship-building among diverse international partners,” said Raf Gonzalez, vice president at Corporate Travel Management.
In the U.S., domestic business travelers are quite familiar with the importance of punctuality, firm handshakes, and meetings that are direct and to the point.
But if an executive is headed to another country, they need to be briefed about cultural differences and taboos in advance. If they are not clued into these realities, their behavior could garner disrespect from the locals on the ground and put them at a greater risk.
For example, a thumbs-up in West Africa is offensive. Wiggling your index finger with your palm up in the U.S. is a signal for asking someone to step forward. Not so in the Philippines where it is only used to beckon dogs and is considered very rude if aimed at a person.
Are you adjusting your contact lens in front of business acquaintances in France? Be careful, because touching your face below the eye with your index finger indicates you don’t believe the person with whom you’re speaking. Business card exchanges in countries like Korea, Japan and China can be quite formal. Business cards are given at the start of a meeting with both hands, the writing facing the recipient, and a bow. The recipient uses both hands, focuses on the card, gives a neutral comment and never puts the card in their pocket.
[Related Reading: Better Awareness, Safer Travel]
If business travelers don’t understand the cultural differences of their destinations, they could be in for some awkward – even dangerous – moments, and those risks will increase as international business travel increases.
Nearly a third (31%) of Global Rescue survey respondents travel for work and more than three-quarters are working remotely, full- or part-time. More importantly, more than half (59%) revealed that working remotely, some or all ofall the time, encourages them, their friends and family, to travel more.
A GBTA’s 2024 Business Travel Outlook Poll reported nearly two-thirds of travel buyers (59%) expect their company will increase the number of business trips in 2024 compared to the year before.
As business travel continues to increase, virtual meetings are losing dominance as a replacement for work-related travel. According to the Global Rescue Winter Traveler Sentiment and Safety Survey, respondents traveling for business jumped 37% compared to survey results nearly a year ago. And more than half (56%) of respondents who travel for work said virtual meetings are not replacing in-person business travel to a significant extent.

“In-person meetings are more effective at establishing and maintaining relationships. It’s no surprise that work-related travel is rising,” said Dan Richards, CEO of The Global Rescue Companies, the world’s leading provider of medical, security, evacuation and travel risk management services.
More work-related travel abroad and fewer virtual meetings mean more foreign business visitors to more international destinations.
The cultural complexities of today’s world are vast, and if you’re a business traveler, thorough preparation and awareness on the ground are vital to a safe and enjoyable trip. Part of that preparation is reviewing the Global Rescue destination report of the country to which you’re traveling. Global Rescue members can obtain detailed destination reports from more than 200 countries and territories. Non-members can get a one-time, free destination report here. These detailed reports will inform and help you prepare for potential cultural, religious or legal issues you may face.
Let Global Rescue – the world’s leader in travel protection – help you plan a safe trip and support you while you’re on the ground. Our deep-dive destination reports help you get a lay of the land before arrival, and our world-class medical and evacuation services are there for you in a crisis.
Lebanon, NH – May 6, 2024 – Hundreds of the world’s most experienced travelers have been warned, fined, detained or arrested during international travel for rules they were unaware existed. Seven percent of travelers responding to the Global Rescue Spring 2024 Traveler Sentiment and Safety Survey reported receiving a warning, a ticket or worse for breaking a rule or law in another country that they didn’t realize was prohibited. Infractions included drinking in public, speeding, illegal turns, parking violations, not wearing a seatbelt, and skiing off-piste.
A few respondents reported stiff fines or detainment by law enforcement for littering in Bangkok, taking a picture of a police station in Morocco, jay walking in Krakow, vaping in Singapore and being naked on a Brazilian beach.
“It is critical to have some knowledge of your destination’s laws before traveling,” said Dan Richards, CEO of The Global Rescue Companies, the world’s leading provider of medical, security, evacuation and travel risk management services and a member of the U.S. Travel and Tourism Advisory Board at the U.S. Department of Commerce.
Travelers’ increasing appetite for less popular, more remote destinations has many benefits: authentic experiences, reduced crowds and more adventure, to name a few. But it also has some downsides, including a higher probability of accidentally violating lesser-known laws and customs.
Many travelers are going to Italy and Greece, destinations ranked among the most frequently mentioned international destinations travelers are planning to visit in 2024. “Whether it’s a new locality or a reliable region within those countries, tourists should know that visiting historic sites in Italy, Greece or Vatican City comes with rules that may seem odd but are nevertheless enforced,” Richards said.
For example, it is prohibited to wade or dive in Rome’s Trevi Fountain, feed the birds in Piazza San Marco in Venice or take photos inside the Vatican’s Sistine Chapel. Officials in Greece banned high-heeled shoes at the Acropolis to protect it and other antiquities from wear and tear.
Unusual rules, however, are not limited to historic sites and landmarks. Tourists traveling to Thailand and touring in a rental car, zipping through city streets on a scooter, taking a scenic ride on a bike or exploring with the public transportation system should keep their shirts on at all times. It is illegal to drive without one.
You can take your shirt off when driving along Germany’s Autobahn, relishing sections with no speed limits. But there are other restrictions for this European freeway. Pulling over onto the shoulder, stopping, parking, backing up and making U-turns on the freeway is completely prohibited. Running out of gas on the Autobahn is considered a preventable circumstance and not an excusable reason to stop on the roadway, unlike experiencing a breakdown and pulling onto the shoulder.
Knowing the local laws of your destination is critical before traveling. The U.S. Department of State’s travel information web page for overseas travel advice explains how travelers are subject to local laws while abroad. “You are bound by those laws. Ignorance is not an excuse,” Richards said.
Contact Bill McIntyre at bmcintyre@globalrescue.com or +1 (202) 560-1195 (phone/text) for more information.
About the Global Rescue Traveler Sentiment and Safety Survey
Global Rescue, the leading travel risk and crisis response provider, surveyed more than 2,000 of its current and former members between April 16-20, 2024. The respondents revealed a variety of behaviors, attitudes and preferences regarding current and future travel.
About Global Rescue
The Global Rescue Companies are the world’s leading provider of medical, security, evacuation and travel risk management services to enterprises, governments and individuals. Founded in 2004, Global Rescue has exclusive relationships with the Johns Hopkins Emergency Medicine Division of Special Operations and Elite Medical Group. Global Rescue provides best-in-class services that identify, monitor and respond to client medical and security crises. Global Rescue has provided medical and security support to its clients, including Fortune 500 companies, governments and academic institutions, during every globally significant crisis of the last two decades. For more information, visit www.globalrescue.com.
Categories:
Places & PartnersTravelMay 1, 2024
Kilimanjaro (19,341 feet/5,895 meters) may be considered a high-altitude “starter mountain” for climbers, but summiting the “Mountain of Greatness” is no easy task.
It doesn’t require technical climbing skills, ropes, ice axes, harnesses, or other specialized equipment. Depending on the season and the weather, micro-spikes may be needed by individuals reaching the upper slopes if they are snow-covered.
The greatest challenge for most climbers to reach the top of Africa’s highest peak is the altitude.

“While it’s true that Kilimanjaro is accessible to a wide range of people, adequate physical preparation is essential, especially for those without a background in hiking,” said Alex Altezza, CEO of Altezza Travel.
“On Kilimanjaro, climbers typically walk six to eight miles daily, and on the summit night, this can extend to 10 to 15 miles, with much of it uphill. Achieving this feat requires at least an average level of fitness,” he said.
Rescue operations on Kilimanjaro by Global Rescue’s expert medical rescue personnel have been taking place for years, many of the rescue operations triggered by respiratory problems brought on by the altitude.
In 2011, Global Rescue executed a field rescue for a physician experiencing severe shortness of breath, chest pains and other signs of life-threatening illness as she was climbing the mountain.
[Related Reading: A Field Rescue on Kilimanjaro]
About two-thirds of the way to the summit, Michele Donsky complained of tightness in her chest and extreme difficulty breathing. The 55-year-old marathon runner could only speak one or two words at a time before she began wheezing. Her climbing guide, Eddie Frank, owner of Tusker Trail, contacted Global Rescue and an airborne medical evacuation was initiated.
Donsky was transported to a nearby hospital whereupon her condition improved quickly at the lower altitude. She was evaluated by local doctors and maintained regular communication with Global Rescue medical operations staff.
“It was very reassuring to be able to hear the Global Rescue doctor’s voice on the satellite phone and to know that he was making sound decisions for me,” Donsky said. “I had the utmost trust and confidence in him and his team. I would never want to be without this kind of help in this situation, and it would not have been possible had I not signed up with Global Rescue.”

In 2024, A U.S. member needed field rescue after experiencing shortness of breath and vomiting blood while in Karanga Camp, Tanzania, for a Kilimanjaro summit attempt. Global Rescue medical operations spoke with him and the expedition guide and confirmed the member’s cough produced blood-tinged phlegm, and that his breathing difficulty had started earlier in the day.
Due to the severity of his condition, Global Rescue medical operations personnel initiated a helicopter field rescue. The member was successfully evacuated and evaluated at a local hospital in Arusha where he was diagnosed with pneumonia and prescribed antibiotics. He was scheduled to return home to the U.S. to continue his recovery.
Even legendary high-altitude mountaineer, Ed Viesturs, and his Kilimanjaro expedition team opted for Diamox – a common prescription medicine that prevents symptoms of altitude sickness — during his inaugural Kilimanjaro summit in the early spring of 2024.
Viesturs’ team climbed during the rainy off-season and made a rapid, four-day ascent. “Diamox was used prophylactically by the team to help prevent any altitude-related issues. This is not a recommended way to shorten an ascent of a high peak, but we understood the risks. In the end, all went well, and we had no issues,” he said.
[Related Reading: Essential Climbing Tips: 7 Rules of Engagement]
Underestimating the altitude impact and the physical challenges of Mount Kilimanjaro is one of the biggest mistakes new climbers make, according to Altezza.
“Many companies market Kilimanjaro as an easy climb, attracting individuals who are not adequately prepared for the mountain’s demands. This often leads to individuals making impulsive decisions to sign up, without properly preparing themselves physically for the trek.”
Altezza, who has been leading Kilimanjaro expeditions since 2014, said summitting the mountain is a feat that “requires at least an average level of fitness.”
Despite the challenges, participation in mountaineering, trekking and other high-altitude activities has seen rapid increases in recent years in the Rockies, the Himalayas, the Andes and Kilimanjaro.
Altezza’s business records reflect the same escalation in the number of climbers on Kilimanjaro. His data also shows a steady uptick in women climbing.
“Among the 2,997 climbers we examined in 2023, 40% (1,204) were women. This distribution indicates that while men continue to represent the majority of climbers, the proportion of female climbers is on a steady rise compared to previous years,” Altezza said.

Considering a High-Altitude Climb?
Traveling for a trek or a mountain climb? Include a travel protection services membership. Are you already a member? Get a refresher on how to use your Global Rescue membership by reviewing the Quick Start Guide.
Whether you’re climbing Mount Kilimanjaro, heli-skiing in the Andes or trekking the Camino de Santiago, you’ll have access to 24/7/365 medical advisory services, field rescue from the point of injury, and medical evacuation to the nearest hospital or home hospital of choice.
Planning a high-altitude climb or trek? Be certain to obtain a High-Altitude Evacuation Package, available to members 16 years of age or older.
(Lebanon, N.H. – April 29, 2024) Hybrid and remote work models are motivating more travel, according to a survey of the world’s most experienced travelers. More than half (59%) of respondents revealed that a remote or hybrid workplace model encourages them, their friends and family to travel more, according to the 2024 Spring Global Rescue Traveler Sentiment and Safety Survey.
“It’s a boon for the travel industry, and one reason why travel growth continues to surpass pre-pandemic levels,” said Dan Richards, CEO of The Global Rescue Companies, the world’s leading provider of medical, security, evacuation and travel risk management services, and a member of the U.S. Travel and Tourism Advisory Board at the U.S. Department of Commerce.
Nearly a third (30%) of survey respondents reported they travel for work. Of those, seven out of 10 (71%) are working remotely – either part- or full-time. A new, key finding is that since January 2024, business travelers’ expectations of work-related travel exceeding pre-pandemic levels have doubled, based on a comparison of results between the January and April surveys. In January, only 11% of surveyed individuals who travel for work predicted business travel to exceed pre-pandemic levels. Today, that percentage has nearly doubled to 21%.
The increase may be attributed to a nascent trend reported by the Oxford Economics survey revealing that employers are encouraging remote and hybrid workers to travel, largely for business-related reasons but also to satisfy employee travel desires.
“Call it FOMO Travel or YOLO Travel, individuals productively working remotely, part- or full-time, are renewing meaningful business and personal connections here and abroad. It’s fostering soul-enriching journeys,” Richards said. “Vacations used to be all about a complete escape from work, but now you can check emails from a hammock in the Maldives, take a break from a video conference to surf the incoming tide in Rincon, or finish the workday in Sweden and have plenty of time to view the Northern Lights,” Richards said.
Contact Bill McIntyre at bmcintyre@globalrescue.com or +1 (202) 560-1195 (phone/text) for more information.
About the Global Rescue Traveler Sentiment and Safety Survey
Global Rescue, the leading travel risk and crisis response provider, surveyed more than 2,000 of its current and former members between April 16-20, 2024. The respondents revealed a variety of behaviors, attitudes and preferences regarding current and future travel.
About Global Rescue
The Global Rescue Companies are the world’s leading provider of medical, security, evacuation and travel risk management services to enterprises, governments and individuals. Founded in 2004, Global Rescue has exclusive relationships with the Johns Hopkins Emergency Medicine Division of Special Operations and Elite Medical Group. Global Rescue provides best-in-class services that identify, monitor and respond to client medical and security crises. Global Rescue has provided medical and security support to its clients, including Fortune 500 companies, governments and academic institutions, during every globally significant crisis of the last two decades. For more information, visit www.globalrescue.com.