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NewsAugust 16, 2021
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NewsAugust 14, 2021
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NewsAugust 13, 2021
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Places & PartnersTravelAugust 13, 2021
Eco-conscious travelers have always taken small steps to protect the environment: skipping the laundry service, bringing a refillable water bottle, and staying at locally owned hotels.
Leigh Barnes, chief customer officer of Intrepid Travel, noticed an increased demand for sustainable travel before the coronavirus pandemic. “Customers are becoming increasingly savvy and socially conscious consumers, and they expect this from us. In January, North America saw 24% growth year-on-year, with a 43% growth in our tailor-made business with industry partners,” he told Travel Market Report in 2020.
Post pandemic, eco-friendly travel has grown to a whole new level. The ecotourism industry worldwide was estimated at $181 billion in 2019 and is predicted to reach $333 billion in 2027, according to Statista.com, and 83% of travelers believe sustainable travel is important worldwide.
The goals have also changed. Sustainable travel — finding a way to make sure trips do not harm the environment in the short or long term — has transformed into regenerative travel: trips that make a difference.
“Sustainable travel is about not purposefully harming the environment, while regenerative travel is about actively helping the environment. It’s the concept of making travelers guardians of the environment,” said Dan Richards, CEO of Global Rescue. “Volunteering while abroad is a great example.”
The Carbon Footprint of Tourism
According to Sustainable Travel International, tourism is responsible for roughly 8% of the world’s carbon emissions.
It’s not just airplanes contributing to the climate crisis. Tourists generate carbon dioxide by going on boat rides, turning up the air conditioning, and eating imported foods. From transport to lodging to dining and even shopping, tourism depends heavily on fossil fuels. The carbon dioxide emissions from fossil fuels, in turn, trap heat in the atmosphere, causing global warming.
“Travelers tend to use water, food and energy and generate waste at higher rates than when at home, with a displaced negative burden experienced by some of our most fragile and/or poorest places on the planet,” states a case study written by The Harvard T.H. Chan School of Public Health and the World Travel & Tourism Council (WTTC), a Global Rescue Safe Travel partner. “At the same time, travel and tourism has enormous potential to educate the traveler, increasing social capital and appreciation of diversity, as well as creating meaningful employment.”
Sustainable travel requires change on many levels. Here’s what destinations, tour operators and travelers are doing to help.
DESTINATIONS

Located in the western Pacific, Palau is known for its beaches, blue lagoons and rich marine environment where scuba divers and snorkelers can see barrier reefs, sea life and World War II wrecks. Tourism is the main economy for Palau residents — but getting tourists to the island nation threatens their livelihood as well. A one-way flight from London to Palau generates about 1.8 metric tons of carbon dioxide, contributing, along with other factors, to rising sea levels and intensified tropical weather.
In 2020, Palau pledged to become a carbon neutral destination, introducing programs to increase local food security, reduce food waste and conserve coastal ecosystems. Visitors are required to sign the Palau Pledge, promising not to damage or exploit the islands’ natural resources or culture during their stay. Palau also banned tour operators from using single-use plastics and adopted a strict national sunscreen standard.
Cities, including popular tourist destinations, are also striving to be eco-friendly. Sydney, Australia became carbon neutral in 2007 and was the first government in Australia certified as such in 2011. With the goal of making the city as green as possible, Sydney’s leading hotels, event centers, cultural institutions and tourism organizations are working together as part of the Sustainable Destination Partnership to improve the energy, water and waste efficiency of buildings, increase the use of renewable energy, and engage with regulators on environmental policy issues.
TOUR OPERATORS
The American Fly Fishing Trade Association (AFFTA) recently recognized Soul Fly Outfitters, a Global Rescue Safe Travel partner, as the Carbon Neutral Guide of the Year.
“As a fly fishing guide, the effects of climate change are very apparent in our coastal communities. For us in Southern Maine, we’re seeing more and more coastal flooding, and fish stocks are shifting as a result of changing water temps,” said Kyle Schaefer, owner. “As someone that makes their living off of the resource, it’s a duty of mine to reduce the impact I have as much as possible.”
Determined to become part of the solution, Schaefer’s business went carbon neutral in 2019, making him the first fishing guide to earn this environmental accolade. “We promote proper catch and release tactics, engage in fisheries research and constantly monitor our fishing pressure,” Schaefer said. Soul Fly Lodge in Great Harbour Cay, Bahamas sources local foods, reduces waste and invest in the local people and community.
Ecotourism caters to travelers looking for an excursion in the natural environment without damaging it or disturbing habitats. Compared to traditional commercial tourism, visitors are introduced into relatively undisturbed areas on a small scale with minimal impact. It’s what the Imiloa Institute, a Global Rescue Safe Travel partner, has been doing for years.
From using organic cleaning products to a local Costa Rican team, Imiloa “invites retreat leaders and educators to hold workshops and events in parallel with profound, meaningful, sustained community involvement, organic food and untouched secondary jungle on the ocean,” said Jake Sasseville, CEO. “Together and in this pursuit, we can contribute to the individual and social transformation of the planet.”
TRAVELERS

If you’re looking to travel responsibly and sustainably, there are many options for you. There are also things you can do, on your own, to decrease your carbon footprint on the earth.
- Travel off season. Crowds of tourists place additional burden on destinations, so many travelers are reconfiguring trips to avoid peak seasons.
- Choose your location wisely. Treehugger’s Best of Green Awards 2021 offers a list of sustainable travel destinations, accommodations and experiences around the globe, and Condé Nast Traveler has a list of 10 sustainable destinations.
- Offset carbon emissions. Many airlines, including Alaska Air, allow customers to offset part of the carbon footprint of flights. Other sites, like Gold Standard, offer opportunities to donate to specific projects, such as safe water access in Rwanda.
- Stay at a LEED certified or locally owned hotel. According to Yahoo Finance, LEED stands for Leadership in Energy and Environmental Design, and is a universal system to rate buildings on how sustainable they are. If a LEED hotel isn’t available, try selecting a locally owned inn or lodge so your money will stay in the community.
- Work with an eco-friendly travel company or tour operator. Interested in a transformational retreat held in an eco-luxury environment with plant-based cuisine? It’s what you’ll find by selecting a travel experience with Imiloa Institute in Costa Rica.
- Continue the small steps. Every little action adds up. Continue the sustainable practices you do at home: carry a refillable water bottle, use a reusable bag when possible and conserve energy by turning off lights and air conditioning. Shop locally, choosing family-owned businesses if possible.
- Have a travel protection membership. Remote locations may not have the medical infrastructure your unexpected illness or injury needs. A membership provides travelers with a safety net for any trip, so there’s no burden on the local health care infrastructure. This includes pre-trip intelligence, 24/7 medical advisory services, field rescue and medical evacuation services.
Categories:
NewsAugust 12, 2021
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Health & SafetyMissions & Member TestimonialsAugust 12, 2021
There are no main roads where the Cann family lives for 10 months a year. As teachers and translators for Finisterre Vision, a cooperative ministry effort, they live in a small village in the jungled Finisterre Range along Papua New Guinea’s northeastern coast. It’s remote — roughly a one-and-a-half-day hike, followed by a three- to four-hour dingy ride across the bay to reach the closest city, Madang.
“It’s not an easy place to get to. When we travel, we pretty much do so by helicopter,” says Zach Cann, whose family of four have been Global Rescue members since 2018.
When one son — 9-year-old Jude — required urgent medical care in May 2021 after a bicycle accident near his home, the family needed immediate emergency helicopter transport.

A Run-In with a Tree in the Jungle
“We’ve been doing missionary work in this village for seven years, so we have built a home here,” explains Cann. “It was just a normal day: I was working in my home office and the boys had gone outside to ride their bikes during a break from their homeschool lessons. The next thing I know, I’m rushing outside because I hear Jude crying. When I get to the door, I see my wife Cassidy coming up the steps with Jude and she’s holding his chin, which is absolutely gushing blood.”
Jude had hit a tree after losing control of his bike zipping down a nearby grassy hill. But the chin laceration didn’t come from his fall to the ground. It was from a sharp branch on the tree that had recently been cut down by the villagers.
“I’m just thankful it wasn’t a stand of bamboo,” says Cann, alluding to how bamboo’s tensile strength surpasses steel. “He could have been skewered.”
Medical Evacuation to Ukarumpa and Beyond
Within about three hours after making a Skype call to Global Rescue for field rescue, Jude — along with Cassidy and brother, Oliver — were transported via helicopter to a clinic in Ukarumpa in the eastern highlands. That’s about 170 miles as the crow flies from the village.
“That’s considered pretty fast here,” notes Cann. “Especially given that you have to get government permission to fly.” That’s because Global Rescue works closely with local partners who have the necessary logistical know-how and approvals in place to execute a rescue quickly.
After administering stitches and obtaining X-ray images of Jude’s injury, medical staff determined the young boy had a broken jaw requiring a specialist. Unfortunately, the national hospitals don’t offer the level of care that Jude required. Clinic officials suggested Jude be medically transported to an appropriate facility — which would ordinarily be Australia. But Australia’s pandemic-related travel ban prevented the transfer. Fortunately, the Cann family was able to return to the U.S. — their home country — for care.
Global Rescue’s medical team of experts agreed, triggering the operations team to sort out the transport logistics for the family that included chartering a plane to get them from Ukarumpa to Port Moresby and arranging commercial flights from there to Phoenix, Arizona, by way of Los Angeles and Sydney, Australia.
“Looking back, that was a part of the Global Rescue system I really valued,” says Cann. “They took care of the logistics and made the plan to get us home. All we had to do was follow.” Global Rescue also cut through government red tape related to the pandemic when the flight home required a stopover in Sydney. Global Rescue operations team worked with Australian Ministry of Health officials to exempt the Canns from the country’s two-week quarantine requirement, which speeded up the family’s return to the U.S.
Glad to Have Global Rescue’s Travel Protection Services
When all was said and done, the ordeal took seven days, from the initial incident to arrival in Phoenix.
“You might think that sounds like a long time,” says Cann. “But given how remote we were and in a world with COVID-19 and so many constantly changing travel restrictions, the fact that we got back at all, in my mind, is a miracle. We were really thankful to have Global Rescue.”
As luck would have it, Jude’s injured jaw was re-evaluated and did not require surgery.
“He should have needed it, but the way it broke was the most ideal,” says Cann. “There was another bone supporting the break, so Jude just needed natural healing and a month-long diet of soft food.”
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Categories:
Health & SafetyTravelAugust 9, 2021
Experts predict business travel would return by fall, but a recent Global Rescue survey found more than half of business travelers (61%) have already taken their first multi-day domestic business trip.
“Business travel is returning due to climbing COVID-19 vaccination levels and the gradual reduction in government quarantine and testing requirements. Nevertheless, post-pandemic travel trepidations linger,” said Dan Richards, CEO of Global Rescue.
International business travel is growing at a much slower pace. According to the survey, which polled more than 1,400 of Global Rescue’s current and former members between July 27-31, 2021, 17% of business travelers have already taken their first multi-day international business trip of the year. A little more than a quarter (27%) expect to do so between now and March 2022. Forty-five percent have no plans for international business travel.
Why less global business travel? Travel risk management for international travel is complex. Employees have more pre-trip questions; need assistance with paperwork, such as vaccination documentation; and are frequently subjected to fewer flight options, more layovers and an increased chance of cancellation. Employers need travel risk management programs in place from prevention to awareness to response. According to a July poll by the Global Business Travel Association, 69% of respondents believe risk management and duty of care are more important than before the pandemic.
“Never have business leaders been more aware and more concerned about the duty of care they have to their traveling employees,” Richards said. “Today, the risk profile for business travel is different, and business traveler awareness is at its highest levels.”
Business Travel Included in a Hybrid Work Schedule
Work-from-home mandates have morphed into a hybrid work model of partial work from home and partial work from office. More than half of survey respondents (54%) who travel for business reported that their company is using, or going to use, a hybrid model of work on- and off-site.
“If the pandemic demonstrated anything about remote working, it is that productive work can be done from almost anywhere – and people are going to take advantage of that,” Richards said.
This hybrid work model will not reduce business travel, according to 61% of respondents. Despite the availability of online conferencing apps, 35% of business travelers said they expect video conferencing to replace about half of routine business travel in the future. Another 27% said they expect to use video conferencing sparingly and return to routine business travel for in-person business and sales meetings as the pandemic health threat abates.
Sixteen percent said they believe video conferencing will replace most of the business travel for in-person business meetings and sales meetings. More than a fifth (21%) said they don’t use video conferencing in their business.
“While video conferencing will likely reduce total business travel volume in the near term, there is no substitute for being in the same room with others,” Richards said. “While the days of traveling long distances for one meeting with one person could be gone forever, people will travel for business at scale into perpetuity.”
According to a study by Forbes Insight, people believe they build stronger business relationships during face-to-face meetings, events and conferences. Global Rescue respondents agree: 90% of business travelers surveyed said in-person business and sales meetings are “without a doubt” or “generally” more successful than video conferencing. Technology is convenient, but in-person meetings build trust.
What Business Travelers Want
Informed travelers are safer travelers, and employees taking business trips want to know their employer has their back. The survey found the biggest concerns about future work-related travel are:
- being quarantined (29%)
- being infected with coronavirus (30%)
- border closing (23%)
- poor medical infrastructure at their destinations (10%)
- insufficient emergency response by their company during a medical or security emergency (6%)
“Mitigating those risks falls to an organization’s chief security officer, travel manager and human resources director, who are accountable for the development and oversight of policies, programs and logistics protecting traveling staff,” Richards said. “Employees turn to them to do everything possible to keep them as safe as possible.”
Travel risk management programs provide a duty of care responsibility to employees. Key components include prevention, such as intelligence gathering during the trip planning process; awareness, like a tracking program and alert system for travelers; and response, which would include medical assistance and field rescue should an incident occur.
“All components are necessary to take care of employees and avoid exposing them to any unnecessary or undue risk,” said Richards.
Global Rescue provides travel risk management consulting services to organizations of all sizes that need to meet duty of care requirements. For more information, click here.
Categories:
Press ReleaseAugust 9, 2021
72% of travelers have already traveled domestically; 26% have traveled internationally
Lebanon, NH – August 5, 2021 – Nearly three-quarters of travelers (72%) have already taken their first multi-day domestic trip of the year and 26% have already taken their first international multi-day trip of the year, according to a Global Rescue survey of the most experienced travelers in the world.
“Economic recovery and the return of travel and tourism is underway due to climbing COVID-19 vaccination levels and the gradual reduction in government quarantine and testing requirements,” said Dan Richards, the CEO of Global Rescue and a member of the U.S. Travel and Tourism Advisory Board.
7-out-of-10 survey-takers (76%) are “much less” or “less” concerned about travel health and safety for the last half of 2021 compared to 2020. When border closings are not an issue, more than half of respondents (52%) said popular or crowded destinations would prevent them from traveling. Nearly a quarter of survey-takers (24%) reported that a location having insufficient medical facilities would cause them to stop them from making a trip.
“There needs to be predictability when it comes to pandemic protocols related to entering and departing countries,” Richards said. “The regulations change quickly and often, with little advance public notice, and those practices prompt people to delay booking travel. These micro-economic impacts are emblematic of a larger challenge,” he added.
Forty-three percent of respondents said they would pay a “Pandemic Recovery Fee” to travel to poorer countries suffering from dramatically negative economic impacts caused by COVID-19. Of those willing to pay such a fee, 17% would pay between $51-$100, 14% up to $50, 12% between $101-$250, and 5% more than $250.
“In the U.S. and Europe, where a substantial portion of the world’s wealth and GDP is generated, we can start traveling again and exporting the economic benefits of tourism to other countries dependent on our travelers. Collaboration among international health and government officials to get vaccines to those locations is smart, but we can also restart our travel with those countries to help them get out of their economic crises,” said Richards.
Half of respondents said they would travel internationally where possible and more than a quarter (28%) said they would only travel domestically. Nineteen percent said they would take longer trips and 21% said they would take advantage of discounts, deals and specials. Sixteen percent said they would only travel to places with modern health care facilities while 10% would take extra trips, and 8% said they would take less expensive trips.
About the Global Rescue Traveler Survey
Global Rescue, a leading travel risk and crisis response provider, conducted a survey of more than 1,400 of its current and former members between July 27-31, 2021. The respondents revealed a range of support for travel expectations, behaviors, and safety concerns in anticipation of a return to leisure and business trips domestically and internationally.
Contact Bill McIntyre at bmcintyre@globalrescue.com or 202.560.1195 (phone/text) for more information.
About Global Rescue
Global Rescue is the world’s leading provider of medical, security, evacuation and travel risk management services to enterprises, governments and individuals. Founded in 2004, Global Rescue has exclusive relationships with the Johns Hopkins Emergency Medicine Division of Special Operations and Elite Medical Group. Global Rescue provides best-in-class services that identify, monitor and respond to client medical and security crises. Global Rescue has provided medical and security support to its clients, including Fortune 500 companies, governments and academic institutions, during every globally significant crisis of the last decade. For more information, visit www.globalrescue.com.
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NewsAugust 6, 2021
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NewsAugust 5, 2021
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Security & IntelligenceTravelAugust 5, 2021
Keeping essential travel documents and information safe — and accessible — during travel requires planning and preparation.
If damaged or lost during travel, replacing these documents can, at best, be an inconvenience and, at worst, alter your trip plans from vacation enjoyment to bureaucratic Embassy and consulate visits.
“Important documents during international travel go beyond just your passport,” says Harding Bush, a former Navy SEAL, an expert in high-risk travel and associate manager operation for Global Rescue. “Travel paperwork includes a driver’s license or other identity cards, medical insurance or evacuation service information, medical prescriptions, bank and credit cards, and your contacts list.”
Make Copies
Have physical and electronic copies of your passport, visas and entry stamps. The visa and entry stamp clarify the legal status of your visit.
One copy will stay at home with a friend or family member. The other copy you’ll bring with you. Sometimes it is a requirement travelers carry their passports at all times and sometimes a copy is sufficient.
“Understand the laws of the country you are visiting,” Bush said. “The country you visit determines this requirement — not your home country.”
Start With a Travel Document Organizer
First, you need a place to put your travel paperwork. There are a multitude of travel organizers, travel wallets and passport wallets on the market. Choose one that works for you. You will also need clothing with zippered pockets and a small backpack with multiple zippered compartments.
The most crucial document you carry with you overseas is your passport. Your passport identifies yourself as well as your nationality and your legal status in the country you are visiting. You should always keep your passport close at hand: in a zippered pocket on your person.
Other essential items, like copies of your travel paperwork, can be kept in a backpack. The backpack carries items you’ll use throughout the day: a rain jacket, sweater, water bottle, snacks and other items specific to your activity. The backpack goes everywhere with you — do not check it at the gate when offered by the airline. It goes in the taxi with you — not in the trunk.
Use the room safe to store your passport if it’s not with you.
Accessibility Is Important
“Ensure the documents required are accessible. You want to be streamlined and not have to fumble or search for these items when needed,” Bush said.
He suggests carrying a few dollars in your pocket “so you don’t have to take your wallet out for smaller transactions, such as tipping or buying a bottle of water,” he said.
Electronic Storage
Most travel documents can be conveniently stored on a smartphone. It’s fine to do so, just make sure all your information is backed up with physical copies. This includes phone numbers, which are usually just stored on your phone.
“If your battery dies, you may not be able to recharge quickly enough and, in the meantime, you have lost access to a lot of important docents and information,” Bush said. “I have seen instances where the airline’s electronic reader was malfunctioning, and only those passengers with paper boarding passes could board.”
You should have electronic copies of everything — passport, visas, credit cards and prescriptions. In addition to photos of each document saved in your phone, consider keeping them on a password-protected thumb drive. You can also e-mail this information to yourself or save it in drafts, making it permanently accessible.
Other Digital Considerations
Radio Frequency Identification (RFID) technology uses radio waves to identify people or objects.
A RFID-protected wallet is essential to help protect the digital information on all your cards.
You should also protect your documents and electronic devices from physical damage, especially in a maritime environment. This means zip lock bags for the documents in your backpack and shockproof and waterproof protection for your smartphone. Your backpack should have a carabiner on the top carrying strap so you can secure it while on board a boat. If you plan to use your phone while on board, it should be in a waterproof container with a lanyard attached to your person.
According to the U.S. Department of State, water damaged passports need to be replaced. There are also descriptions of what is considered damage and what is considered natural wear and tear. The U.K. government has similar guidelines.
If You Lose Your Passport
As soon as you realize your passport is missing, you should notify local law enforcement and your home country’s consulate or embassy.
Your hotel or guide service can likely assist you with contacting law enforcement to report the missing passport. Embassies will require a police report to move forward with replacement. There is also a good chance your lost passport could be turned into the police if found.
“The police report can also function as a way to board aircraft for a domestic flight without having the usual required identification,” Bush said.
Keep in mind: once you have reported your passport lost or stolen, it is invalidated by the State Department and cannot be used if it is found.
The embassy will not consider a lost passport an emergency, and the replacement process will happen on their schedule, not yours.
“You may have to wait over a weekend for the embassy to open or divert your travel for a visit to the consulate or embassy, a potentially inconvenient and expensive process,” Bush said. “U.S. embassies can issue an emergency passport, which may not be suitable for onward travel to countries other than the United States.”
Losing your passport is inconvenient, but it’s not the end of the world — especially if you are a Global Rescue member. When Maredith Richardson lost her passport in Paris, Global Rescue security experts stepped in, managed the international administrative challenges, and quickly helped her obtain a passport replacement in less than a week. It’s just one of the many benefits of a travel protection services membership.

